RE: Mato Toys  
View related threads: (in this forum | in all forums)

Tower Hobbies
Enter up to 4 keywords or Tower stock numbers
Logged in as Guest



Users viewing this topic: none
  Printable Version
       

All Forums >> RC Cars, Buggies, Trucks, Tanks and more >> RC Tanks >> RE: Mato Toys
Page: <<   < prev  2 3 4 5 6 7 8 9 [10] 11   next >   >>  

Login
Message << Older Topic   Newer Topic >>
RE: Mato Toys - 9/12/2007 6:19:37 AM   
proulxlaw



Posts: 964
Joined: 11/5/2004
From: Norton, MA, USA
Status: offline
On the one hand, people should be informed of the facts, especially where dealers end up ripping off consumers but, thie need for the sharing of this information has to be tempered with objectivity. When pissed off consumers misrepresent the facts simply because they're pissed off, nobody really benefits from that consumer's poor reporting. Also, RCU does not need to condone or acquiesce to this reporting on theiir forum(s) as this may establish a pattern or practice and/or policy with regard to the reckless reporting of baseless claims.


I'm not suggesting that the claims presented here are baseless. I too have had issues with Mato:

1. I ordered a Tiger 1 Limited Edition and it took over 2 months to arrive and when it arrived it had mud flaps that were broken. When I contacted Mato, they promptly shipped out 4 new mud flaps;
2. I ordered a Tamiya King Tiger metal track set and it arrived with a link broken in the middle of one of the tracks. After contacting Mato they sent out a few replacemenjt links right away;
3. I recently ordered a Panther metal road wheel set and 1 of the axles was missing. I have not yet resoled this issue but Mato responded to my email quickly with an apology and they requested the order # and other info to process my claim. I just sent them this info so, I'm hopeful that they will simply send me another axle.


< Message edited by proulxlaw -- 9/12/2007 5:10:42 PM >

(in reply to WhiteWolf McBride)
       Post #: 226

RE: Mato Toys - 9/12/2007 10:52:27 AM   
TXtanker



Posts: 95
Joined: 3/6/2005
From: Austin, TX, USA
Status: offline
A?

< Message edited by TXtanker -- 9/14/2007 1:46:14 AM >


_____________________________

So many tanks so little time................

(in reply to proulxlaw)
       Post #: 227

RE: Mato Toys - 9/12/2007 12:42:15 PM   
YHR



Posts: 1619
Joined: 11/29/2006
From: Grande Prairie, AB, CANADA
Status: online

quote:

ORIGINAL: TXtanker

A companies customer service is their best advertising, because when someone is not happy they tell everyone they know and when they are happy they tell their friends and will defend the seller. The major constant with Mato is their customer service needs help!

That was my point I was trying to make Did I not make it clear?



Your point is not valid though. A couple of people have complained about Mato, but many more have come on here and said the exact opposite. This Major constant is the same people bashing Mato over and over, not that Mato has constant customer complaints. Your summary could not be further from the the truth for the vast majority of us. So in fact you have chosen to believe the few over the majority, based on your bad experience.

I have no problem with people relating their experiences with any vendor. The problem I have is when they turn it into a crusade. IF the claims of poor customer service were univerisal then this thread wouldn't be 12 pages long and growing. The facts are, Yes there have been a few issue. Would I expect a few customer issues from a major etailer of a low cost chinese made product, yes, so really no surprises.

If you think for one minute that there aren't going to be a few issues buying these things over the internet, using the postal services to cross an international border, then you have your head in the sand. It's like wrestling with a tiger and then complaining you got a few scratches. In my particular case, I had the same problem with another vendor. I was somewhat disappointed, but not shocked with the problems. Just my luck was my attitude. Did I go online and bad mouth the outfit. No, Why, because I paid very little money for a hugh RC tank , that I shipped across the border, knowing full well the cost of the shipping to return the unit was prohibitive. Sometimes life serves you up lemons instead of lemonade . If you can't stomach this then I suggest you buy your tanks from a brick and mortor store and pay the premium for the service. Heck go purchase an $1100 Tamiya from your local hobby shop if you want no problems.

What I am seeing here is true of any online purchasing. The best deals are on line, but by an large, almost in every case you will find a few people who have had issues with just about every etailer in the world. How can there not be a few problems. Isn't it a little naive to think otherwise?

I am not calling anyone any names, and I truly feel for the guys who have had a few issues, but I will say, perhaps your expectations of dealing with online retailers of these tanks is set too high. I say this not only to defend Mato, but any other etailer of these products. There is some inherent risk evey consumer should be aware off when dealing with low cost etailers. Build that risk into your assessment.

(in reply to TXtanker)
       Post #: 228

RE: Mato Toys - 9/12/2007 3:59:55 PM   
jay612


 

Posts: 101
Joined: 8/31/2007
From: milton, DE, USA
Status: offline
Mato charged my credit card 2 months bfore I ever recieved the product. They should have billed it when sent.That is a violation of your credit card agreement from a buisness stand point. I don't really care about a Canadian rail strike.I have asked numerous times for free parts like one loaders hatch cover on a broken Tiger from a previous (Mato ) order.Nothing! Any of you guys who think there so great would have issues with them if you would have gotten some of the Emails I got from them. I was cordial and polite and offered to rectify my issues in a future order but instead more rude Email. For the sake of a broken housing on a charger and a broken sender all of which were not the shippers fault (boxes to prove it) unless emmaculate destruction, they killed any chance of future buisness.I am done with this issue & MATO.

(in reply to swathdiver)
       Post #: 229

RE: Mato Toys - 9/12/2007 4:05:02 PM   
Aslvrfrost98csvt



Posts: 700
Joined: 1/15/2007
From: absecon, NJ, USA
Status: online
lets see some of the emails

(in reply to jay612)
       Post #: 230

RE: Mato Toys - 9/12/2007 4:57:46 PM   
swathdiver



Posts: 3716
Joined: 3/21/2006
From: Boynton Beach, FL, USA
Status: offline

quote:

ORIGINAL: jay612

Mato charged my credit card 2 months bfore I ever recieved the product. ...I don't really care about a Canadian rail strike.


Don't let the facts get in the way of your argument.

If memory serves there was a discount for buying the tanks before they were in stock. This was disclosed on the website. Then the strike hit and he offered refunds to anyone who asked for them. I think the problem here is a lack of communication between yourself.


_____________________________

James -
You do have spare boards, don't you?

(in reply to jay612)
       Post #: 231

RE: Mato Toys - 9/12/2007 5:26:54 PM   
MySoldier


 

Posts: 64
Joined: 12/5/2006
From: , ON, CANADA
Status: offline

quote:

ORIGINAL: WhiteWolf McBride

Ok...

BigMig:

You neatly avoided mentioning this phantom Canadian company's name... we have no reason to believe it even exists.

You claim there is a cheaper way to get stuff across the border. Its called smuggling, and its ILLEGAL. You have a few legal options: hand-carry it & claim it at the border crossing, mail it or use a courier (as many do) or order it direct off the wholesaler (if you can)

Comparing the other retailers to Mato on just raw prices and shipping is not fair:
- Prices: none send a better battery, metal gearboxes, or freebies. DEDUCT the price of the better battery & gearbox from Mato's price, and see what you get.
- Shipping: RaidenTech is almost next door to you, and Mto is almost the other side of the country. A fair comparison would be someone from Quebec show THEIR ship costs from RaidenTech (and other US sources) and Mato, and then take the median. Or use a location thats halfway between the two stores... on BOTH sides of the border. nd when cross-border shopping, and NOT using a courier, EXPECT delays, its called CUSTOMS.

Whats a good deal for you is NOT a good deal for ALL of us. Be Fair, Be Honest, Be Real.

PS: there is a little-known item called 'Block'. Look down the lower left of Perry S's posts. See that little red hand between Addr. & Gallery? Thats Block: you'll never get a PM from him or see another post from him again. If you truely wish to do what you say, try using it.

jay612: They burned you on all your tanks? And you kept buying from them? Anyone else see this as VERY odd? And Tamiya Gearboxes don't need work? Unfair business practices? Don't just claim it, please explain your accusation.

pcomm:

I gotta agree, the more I see the complaining (and the thread length) if I were a potential buyer and read this thread, the more I'd see reasons to research the companies, and probably end up buying from Mato.

Congrats guys on the Pro-Mato advertising campaign!



whitewolf, you are correct with everything. I have asked BIgMIg 2wice now to tell us what the cost of shipping a tank from his address to mato would be. that way we can see if the price justiys itself..
Of course radientech would be cheaper bigmig, like whitewolf said, it's your nextdoor neighbour!
Sheeeesh!

(in reply to WhiteWolf McBride)
       Post #: 232

RE: Mato Toys - 9/12/2007 5:43:34 PM   
MySoldier


 

Posts: 64
Joined: 12/5/2006
From: , ON, CANADA
Status: offline
quote:

ORIGINAL: jay612

Mato charged my credit card 2 months bfore I ever recieved the product. They should have billed it when sent.That is a violation of your credit card agreement from a buisness stand point. I don't really care about a Canadian rail strike.I have asked numerous times for free parts like one loaders hatch cover on a broken Tiger from a previous (Mato ) order.Nothing! Any of you guys who think there so great would have issues with them if you would have gotten some of the Emails I got from them. I was cordial and polite and offered to rectify my issues in a future order but instead more rude Email. For the sake of a broken housing on a charger and a broken sender all of which were not the shippers fault (boxes to prove it) unless emmaculate destruction, they killed any chance of future buisness.I am done with this issue & MATO.


I believe the term is Pre-Order, which is perfectly legal.
When you Pre-order, you are paying before the product actually arrives/ships whatever.
I too was in the same boat, so to test them I asked them for my money back.
Mato called my bluff, and said sure.
I retreated and said don't worry I'll wait...lol

And crying for free parts, can we set up a trust fund for Jay612 Guys?? C'mon!
did you really come on this site for teh sole purpose on telling us that mato sucks?
Ok, thanks. We got the message. No you can go!

< Message edited by MySoldier -- 9/12/2007 5:44:15 PM >

(in reply to jay612)
       Post #: 233

RE: Mato Toys - 9/12/2007 5:55:27 PM   
MySoldier


 

Posts: 64
Joined: 12/5/2006
From: , ON, CANADA
Status: offline
And just a thought........
If Heng Long is reading these posts
WHAT WOULD THEY BE SAYING???

(in reply to WhiteWolf McBride)
       Post #: 234

RE: Mato Toys - 9/12/2007 6:03:11 PM   
killick64



Posts: 376
Joined: 3/12/2006
From: , MB, CANADA
Status: offline
I believe Mato's Policy is that you get those free parts only if they are available at the time of shipping. In other words you are NOT automatically guaranteed them, nor are you necessarily entitled to them.

I "Pre-ordered" my own Mato Panzer III, paying them well in advance with an eCheck, to take advantage of the "sale price offer" and to make sure I'd get one when the shipment finally came in. ....

After consulting with my Chief of Defense staff we both agreed that going to war over a few "free parts" just wasn't worth it.



< Message edited by killick64 -- 9/12/2007 6:12:00 PM >

(in reply to MySoldier)
       Post #: 235

RE: Mato Toys - 9/12/2007 7:44:29 PM   
BIGMIG


 

Posts: 1540
Joined: 2/28/2007
From: Amboy, WA, USA
Status: online

quote:

ORIGINAL: MySoldier


quote:

ORIGINAL: WhiteWolf McBride

Ok...

BigMig:

You neatly avoided mentioning this phantom Canadian company's name... we have no reason to believe it even exists.

You claim there is a cheaper way to get stuff across the border. Its called smuggling, and its ILLEGAL. You have a few legal options: hand-carry it & claim it at the border crossing, mail it or use a courier (as many do) or order it direct off the wholesaler (if you can)

Comparing the other retailers to Mato on just raw prices and shipping is not fair:
- Prices: none send a better battery, metal gearboxes, or freebies. DEDUCT the price of the better battery & gearbox from Mato's price, and see what you get.
- Shipping: RaidenTech is almost next door to you, and Mto is almost the other side of the country. A fair comparison would be someone from Quebec show THEIR ship costs from RaidenTech (and other US sources) and Mato, and then take the median. Or use a location thats halfway between the two stores... on BOTH sides of the border. nd when cross-border shopping, and NOT using a courier, EXPECT delays, its called CUSTOMS.

Whats a good deal for you is NOT a good deal for ALL of us. Be Fair, Be Honest, Be Real.

PS: there is a little-known item called 'Block'. Look down the lower left of Perry S's posts. See that little red hand between Addr. & Gallery? Thats Block: you'll never get a PM from him or see another post from him again. If you truely wish to do what you say, try using it.

jay612: They burned you on all your tanks? And you kept buying from them? Anyone else see this as VERY odd? And Tamiya Gearboxes don't need work? Unfair business practices? Don't just claim it, please explain your accusation.

pcomm:

I gotta agree, the more I see the complaining (and the thread length) if I were a potential buyer and read this thread, the more I'd see reasons to research the companies, and probably end up buying from Mato.

Congrats guys on the Pro-Mato advertising campaign!



whitewolf, you are correct with everything. I have asked BIgMIg 2wice now to tell us what the cost of shipping a tank from his address to mato would be. that way we can see if the price justiys itself..
Of course radientech would be cheaper bigmig, like whitewolf said, it's your nextdoor neighbour!
Sheeeesh!



Hello my soldier,
Try to answer your question to me the best I can.I don't know what it would cost me to send a tank back to Mato.I bought A panther tank from them,boards,metal sprockrts,a complete s&s upgrade kit,smokers,speaker,and a few other small items all put in a box about 1/4 the size biger than a typical tank would be shipped in.I think the whole order was about $198.00 and about $48.00 for shipping by way of Canada Post.And half of the small stuff just put loosely on top of my tank.Wonder why my tank was all scratched to hell and other damage to it,plus half my stuf drenched in oil.(these are as memory serves and are close but not exact,have the receits here somewhere but not looking for them its not that important). And as memory serves I made two other orders for misc items(gun motors,speakers,smokersand ect.)and not important here(unless I factor in shipping costs).Kinda getting lost in a lot of DETAILS here.
Out of the 14 misc-tanks-hummersand a jeep that I ordered for myself and a few other's I have ordered for family members,I have had to send (1)tank back.It cost me $9.80 to send it back,(nine dollars,80 cents"USD"to send it a little over 800 Miles FEDX).They had the returned tank in (3)days.

Now we are talking about mato here(they are in canada,we have a border to deal with,and we have customs)that is a given,can't get around it.One of the other RCU members (don't remember who,could go back in this thread and look but I'm to lazy)said he returned one back to mato and it cost him $41.00 US dollars.He is on the east coast and I will assume would fall into the 800 mile or less catagory distance from mato if you want to use that for a comparrision.(may or may not be a fair comparrision,don't know for sure).
I have not found any place yet on the east coast of the U.S.that sells tanks cheaper than here on the west side.If I did I would expect to pay a little more for shipping,and a few more days for transit.A ballpark figure for transite time ( UPS ) from the east side to the west side(5 or 6 Days) transit time.If we use our USPS (which I "think" is about the same as Canada post is "in canada" the shipping time is really in a lot of cases not much longer in shipping time and cost.(there are a lot of variations here though,and this is rather a broad statement and should be interpited taking that into account)

We are lumping togeather a lot of different things into the same thread,and a lot of the actual facts are getting lost in the shuffle
(I'm just as guilty as everone else,doing the same thing right here)Drifting back and forth,but a lot of this can't be answered in just one sentence.

I can tell you what it costs me for shipping and transit time from(Mato,Radintec,Hobbytron,Banana hobby,And yes even the nasty word EBAY).Shipping costs are shipping costs,these are facts that I state not just something I make up as I go along.I put them on here for everyone's benifit to use or not use.I'm not pushing any company,they mean nothing to me personally other than a place to buy a tank and at a good price.( I'm Not talking here about service,talking about shipping costs and transite time).

Mato sells tanks,(their tanks have metal gears,they put in a bigger battery.Thats where the difference stops.The HL tank is the same except for that difference)Now if thats what you want you are going to pay more for it if you live in the U.S.(can't quote other country's,I live in the U.S.)Now if it's worh the additional money its going to cost you then thats up to you.I don't know the actual cost difference from the manufacturer to mato for the difference from the metal gear version with a little bigger battery and the plastic gear version with the standered size battery they use.They don't sell the plastic gear version to compare to.If the cost difference was more than $5.00 Dollars I would be amazed.Now if that difference is worth 20,30,40,50,60 or what ever dollars,thats fine go for it.

But what gets my Goat,is the one's that get on here and makes the statement to a member(usually a new guy linving here in the states asking where to get a good buy on a tank) ----------- (buy it from Mato)--(with no other options or explinations ) THAT IS PURE BULL AND DECEPTIVE,and it just don't set well with me and others.Facts are facts and should speak for themselves no mater what business. BIGMIG

(in reply to MySoldier)
       Post #: 236

RE: Mato Toys - 9/12/2007 8:29:07 PM   
BIGMIG


 

Posts: 1540
Joined: 2/28/2007
From: Amboy, WA, USA
Status: online
I think what got everyone fired up was due to (a broad statement made by jay612),He in reality had a bad experience with Mato
and wanted to share with other members his experience and feelings.I think had he said(I'm not happy with Mato,not going to buy from them again)then went on to tell his story it would be totally proper.(the problem being a broad statement,stay away from mato,don't buy from them).However after reading some of the replies,I don't think for some this would have made any difference.
He did PM me and I returned one to him and I understand his reason to post his opinion.Mabe the phrasing was a little incorrect,but it did make for a busy thread. BIGMIG

(in reply to jay612)
       Post #: 237

RE: Mato Toys - 9/12/2007 9:00:47 PM   
MySoldier


 

Posts: 64
Joined: 12/5/2006
From: , ON, CANADA
Status: offline
hey BigMIG geuss what I was trying to tackle was the posts when you were saying that mato rips you off in shipping costs, or charges higher- whatever.
Thats shipping Fron Mato, Ontario to BIG MIG

So I wanted to see what the cost would be
for shipping from
BIGMUG to Mato Ontario

That way we can see if the costs justify. Or atleast get a ballpark figure. I dont know how you say they rip you off without kknowing the true shipping costs...Thta doesn't hold weight, u know?

I beleive, and you can hate me for saying this...
that the company(seller) has nothing to do with the courier companies mistakes
these are 2 different business, that rely on onanother.
But you cannot blame Mato, best buy, your Acme online store for shipping time whatsoever.
Of course these stores want it to arrive in their customers hands fast and safe, so they can be happy and buy again.

and Jay612- Cheer up chap!

(in reply to BIGMIG)
       Post #: 238