tdrnmartin
Posts: 37
Joined: 12/19/2002
From: Cuyahoga Falls,
OH, USA
Status: offline
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I would like to offer up a bad customer service experience I had with FMA before you make up your mind to deal with FMA. I recently tried to purchase a smaller 1350mAh 3S pack after I received an e-mil message about a lipo discount sale. I made the purchase by placing the discount code in the comments section of the order form as instructed. I verified and proceeded to checkout. You are informed that the initial receipt from the purchase will show full price and the discount code will be applied by the salesperson when the web order is processed. I received an email notice of the purchase a day later and notice that the discount wasn't applied. I promptly contacted FMA by e-mail that my discount was missing. FMA responded very quickly and politely that the code wasn't on the original order and that they could not refund the difference. Instead, a credit would be posted in my account, should I make a future purchase. This didn't sit too well with me, so I decided that I would return the pack. They had already shipped the pack, (They are quick) so I was forced to return the pack after receiving it, which I've done. A few days have passed since then and I decided that I really wanted to give FMA another chance to make things right, so I e-mail all the contact email addresses from their web site and explained what has transpired. I requested that they sell me the original pack I had tried to purchase and that they pick up the shipping. That seems fair to me. The response from FMA was that they are asked for refunds all the time for all kinds of reasons and that this particular case looked to be partly my fault. They did acknowledge that they may be able to better integrate the discounts into the web order process and would look into it. I was then offered the pack at the discount and at half the shipping cost. That offer felt have hearted to me and I declined it. Please keep in mind that everyone I had contact with at FMA was very friendly and quick to respond. I have no issues with anyone there personally. As a matter of fact, I have a 6s charger and several 1250mAh 3S packs from FMA, as well as a few of their voltage cutoff devices for the older ECS that can't handle lipos. The do sell good products. As I see it, the problem is their customer service policies. Based on my experence, I wonder how they would handle other issues, like a warrenty repair. I share this as food for thought before you do business with FMA.
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All Forums >> Radios, Batteries, Clubhouse and more >> Batteries & Chargers >> RE: FMA Cellpro 4S Lipo Charger (call for all users) 
RE: FMA Cellpro 4S Lipo Charger (call for all users) - 
