RE: Futaba 6EX and 7C Serivce Advisory  
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All Forums >> Radios, Batteries, Clubhouse and more >> RC Radios, Transmitters, Receivers, Servos, gyros >> RE: Futaba 6EX and 7C Serivce Advisory
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RE: Futaba 6EX and 7C Serivce Advisory - 1/22/2008 9:51:12 AM   
rg


 

Posts: 19
Joined: 10/28/2003
From: Dublin, IRELAND
Status: offline 		I have to agree Futaba offered to cover the return shipping but no reply since I emailed them on Friday, and I know I have a faulty tm-7 module, I tested it, we should not be left in the dark it does not do Futaba's reputation any good, I have flown Futaba for 20 years and never considered another product but my I am not so sure anymore.

(in reply to summerwind)
       Post #: 26

RE: Futaba 6EX and 7C Serivce Advisory - 1/22/2008 3:05:52 PM   
Silent-AV8R



Posts: 1778
Joined: 3/16/2004
From: SOCAL, CA, USA
Status: offline 		You are in Ireland. Who exactly did you email??

_____________________________

Reality is Subjective. At least that's what I think.

(in reply to rg)
       Post #: 27

RE: Futaba 6EX and 7C Serivce Advisory - 1/22/2008 4:05:05 PM   
AIRPLANENUTS



Posts: 837
Joined: 7/21/2003
From: atlanta, GA, USA
Status: offline 		I e-mailed support@futaba-rc.com and service@futaba-rc.com. I have only received an automated response to the former, and nothing to the latter. The automated response didn't answer my question, and I sent the question back to support@futaba-rc.com a few days ago. Still waiting for a human response..............Great way to lose a lifetime customer.

_____________________________

"Futaba gets it right the first time."

(in reply to Silent-AV8R)
       Post #: 28

RE: Futaba 6EX and 7C Serivce Advisory - 1/22/2008 6:50:39 PM   
PhilNZ



Posts: 27
Joined: 8/9/2004
From: BlenheimMarlborough, NEW ZEALAND
Status: offline 		Hi,
People class action is not what is required here, this kind of talk will draw no response. We need calm.

I would say Futaba are searching their records and serial numbers etc trying to find out just how bad this is or isn't, this will take time.

Krystra has said she needs a few days.

So far its been reported that 2 sets in USA and 2 in the UK are effected.

As news of this spreads to other clubs towns countries there may be 100s of sets effected ( Futaba claim only a small number )

If you own a set that requires re-binding then you have been advised to return it to your dealer / supplier .. ( if i was to do this i would attach the advisory note from Futaba ) This was posted here and now shifts liability to you ..

From what I have read there are 2 issues

1/ the 0000 common code which is in a batch of radios

2/ the switch issue turning it off and on before its powered up correctly,

So gentlemen and Ladies sit back and wait until Futaba have released more information, don't panic class action won't get you anywhere, did any one take class action and win over Microsoft ?


Have a great day

Phil

(in reply to AIRPLANENUTS)
       Post #: 29

RE: Futaba 6EX and 7C Serivce Advisory - 1/22/2008 9:07:38 PM   
1bwana1


 

Posts: 95
Joined: 6/17/2006
From: La Jolla, CA, USA
Status: offline
quote:

ORIGINAL: Silent-AV8R


quote:

ORIGINAL: 1bwana1
there is no excuse for releasing a product with a bug like this,


This assumes they were aware of the issue, which clearly they were not.




Actually, Bill my statement does not assume they were aware of the issue. There is no excuse for having a process that allows a bug like this to get out the door. The GUID is core to the technology, it should be designed to be immutable, and verified on each unit during QC before shipping.

< Message edited by 1bwana1 -- 1/22/2008 9:08:02 PM >

(in reply to Silent-AV8R)
       Post #: 30

RE: Futaba 6EX and 7C Serivce Advisory - 1/22/2008 10:09:48 PM   
rg


 

Posts: 19
Joined: 10/28/2003
From: Dublin, IRELAND
Status: offline 		I emailed Futaba support in the US last Friday as per the advisory as I purchased my 3 modules in Florida while on vacation last November, I would prefer to return it to Ripmax as it would be quicker and less expensive but they may not want this and they are not known for their customer service. One of my modules will connect to two new unbound 607 rx's.

(in reply to Silent-AV8R)
       Post #: 31

RE: Futaba 6EX and 7C Serivce Advisory - 1/22/2008 10:47:11 PM   
aydin3


 

Posts: 22
Joined: 11/19/2007
From: Cary, NC, USA
Status: offline 		but even if all units are tested it will NOT resolve the problem seen here...some ofg the units have worked flawlessly for months...what is needed is a real fix and that will take time, patience and a lot of thought on the part of Futaba to get it right.

Fly safely whatever your frequency

Dave L.

(in reply to 1bwana1)
       Post #: 32

RE: Futaba 6EX and 7C Serivce Advisory - 1/23/2008 1:53:06 AM   
Silent-AV8R



Posts: 1778
Joined: 3/16/2004
From: SOCAL, CA, USA
Status: offline
quote:

ORIGINAL: 1bwana1

quote:

ORIGINAL: Silent-AV8R


quote:

ORIGINAL: 1bwana1
there is no excuse for releasing a product with a bug like this,


This assumes they were aware of the issue, which clearly they were not.




Actually, Bill my statement does not assume they were aware of the issue. There is no excuse for having a process that allows a bug like this to get out the door. The GUID is core to the technology, it should be designed to be immutable, and verified on each unit during QC before shipping.



If only all engineers were held to the same standard!! You know full well that the reality is that things like this DO get by even the best engineered devices and I feel it is disingenuous to imply that any such situation is a core fault of poor engineering.

_____________________________

Reality is Subjective. At least that's what I think.

(in reply to 1bwana1)
       Post #: 33

RE: Futaba 6EX and 7C Serivce Advisory - 1/23/2008 3:40:52 AM   
canavanbob



Posts: 307
Joined: 4/18/2003
From: Buena Park, CA, USA
Status: offline
quote:

ORIGINAL: Silent-AV8R


quote:

ORIGINAL: 1bwana1

quote:

ORIGINAL: Silent-AV8R


quote:

ORIGINAL: 1bwana1
there is no excuse for releasing a product with a bug like this,


This assumes they were aware of the issue, which clearly they were not.




Actually, Bill my statement does not assume they were aware of the issue. There is no excuse for having a process that allows a bug like this to get out the door. The GUID is core to the technology, it should be designed to be immutable, and verified on each unit during QC before shipping.



If only all engineers were held to the same standard!! You know full well that the reality is that things like this DO get by even the best engineered devices and I feel it is disingenuous to imply that any such situation is a core fault of poor engineering.


Then Futaba must know this and their "We get it right the first time" must be very disengenous, or BS or a lie. Lets just call it hype.

_____________________________

Nothing is foolproof in the hands of a fool.

(in reply to Silent-AV8R)
       Post #: 34

RE: Futaba 6EX and 7C Serivce Advisory - 1/23/2008 9:25:47 AM   
rg


 

Posts: 19
Joined: 10/28/2003
From: Dublin, IRELAND
Status: offline 		Once the marketing guys get their hands on a new product there is always going to be hype to sell the product. I know Futaba will fix this but my problem is that for such a major player in RC who should be concerned about their reputation they have been too quite since issuing the service advisory, at the very least they should have issued the returns shipping policy to everyone who emailed them, surely they worked over the weekend on this issue, if a problem such as this occured in my line of work everyone one would be called in to help out.

(in reply to canavanbob)
       Post #: 35

RE: Futaba 6EX and 7C Serivce Advisory - 1/25/2008 5:09:35 PM   
gkpain


 

Posts: 46
Joined: 12/18/2007
From: Savannah, GA, USA
Status: offline 		hi guys and gals,
I just purchased a 7c fast system from Tower Hobbies at the first of the month. Should i still have it checked, or sent in or has this problem been fixed after a certain serial numbers system>??

(in reply to rg)
       Post #: 36

RE: Futaba 6EX and 7C Serivce Advisory - 1/25/2008 5:13:58 PM   
Silent-AV8R



Posts: 1778
Joined: 3/16/2004
From: SOCAL, CA, USA
Status: offline
quote:

ORIGINAL: rg
I know Futaba will fix this but my problem is that for such a major player in RC who should be concerned about their reputation they have been too quite since issuing the service advisory,


Seriously?? It has been a week and a day since the SA came out. Yesterday they published a list of LHS where you can get your system tested. That list will be updated as they get info. So in the 5 working days since the SA what has Futaba failed to communicate that you feel they should have??


_____________________________

Reality is Subjective. At least that's what I think.

(in reply to rg)
       Post #: 37

RE: Futaba 6EX and 7C Serivce Advisory - 1/25/2008 7:00:13 PM   
PhilNZ



Posts: 27
Joined: 8/9/2004
From: BlenheimMarlborough, NEW ZEALAND
Status: offline 		gkpain,
As far as we know it effects all 6EX and 7C sets. Futaba haven't said how far back or listed any serial numbers or any manufacturing dates. So assume that YOU MAY HAVE a set that COULD have this problem.

For piece of mind get it checked as Futaba have issued the Advisory notice of a possible fault.

Phil

(in reply to gkpain)
       Post #: 38

RE: Futaba 6EX and 7C Serivce Advisory - 1/25/2008 7:05:25 PM   
PhilNZ



Posts: 27
Joined: 8/9/2004
From: BlenheimMarlborough, NEW ZEALAND
Status: offline 		Hopefully a full World Wide List will appear soon

More Information from Futaba would be a big help like some serial Numbers and manufacturing dates PLEASE !!!!


(in reply to Silent-AV8R)
       Post #: 39

RE: Futaba 6EX and 7C Serivce Advisory - 1/25/2008 7:41:32 PM   
Teachu2


 

Posts: 846
Joined: 12/5/2001
From: Bakersfield, CA, USA
Status: offline 		The way I understand it is that ALL the 6EX FASST and 7C FASST transmitters and TM-7/8 FASST modules are affected, regardless of when they were produced.

_____________________________

Trent Combs
Fly 'em until the last piece stops!

(in reply to PhilNZ)
       Post #: 40

RE: Futaba 6EX and 7C Serivce Advisory - 1/26/2008 12:26:25 AM   
nonstoprc



Posts: 1044
Joined: 9/9/2003
From: austin, TX, USA
Status: offline 		Does the list include those being sold now?

(in reply to Teachu2)
       Post #: 41

RE: Futaba 6EX and 7C Serivce Advisory - 1/26/2008 6:58:07 AM   
PhilNZ



Posts: 27
Joined: 8/9/2004
From: BlenheimMarlborough, NEW ZEALAND
Status: offline 		Hi Teachu2,
I was refering to the re-binding Futaba state and I quote " Recently we have learned that a very small number of the TM-7 modules, an