Shoutout for RTL Fasteners  
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All Forums >> Radios, Batteries, Clubhouse and more >> The Clubhouse >> Shoutout for RTL Fasteners
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Shoutout for RTL Fasteners - 2/2/2008 1:35:53 AM   
hellyeh


 

Posts: 67
Joined: 10/6/2005
From: Lloydminster, AB, CANADA
Status: offline 		It's nice to see Customer Service is still alive ! I had placed a large order from RTL Fasteners last night and used a promo code from another site to get 10% off the order . I logged into RCU this morning and what do i see , but a code for 25% from RTL . Imagine my frustration at passing up another 15% off on a $500 order . I pondered my dilemna all day at work , and once i got home I tried to call RTL to see what , if anything could be done , but due to the time zone difference , they were closed . I thought i would be SOL , but i e-mailed them anyway . Rich at RTL replied to my e-mail , and told me that my Paypal account had been credited for the extra 15% . Fellas , THIS IS CUSTOMER SERVICE AT IT'S FINEST !! Such a simple gesture that ( in my experience lately ) seems to have been lost in this day and age by alot of businesses and people in general . It's people like Rich that help to restore my faith that there are still a few good folks left . Thanks again Rich , you have gained a customer for life .
       Post #: 1

RE: Shoutout for RTL Fasteners - 2/2/2008 11:48:53 AM   
nk3t


 

Posts: 19
Joined: 6/5/2006
From: Snow Hill, MD, USA
Status: offline 		RTL service has always been good to me. Once I received a plastic box from RTL, which had a malformed hinge. It was obviously a difficult to find manufacturing defect. I emailed RTL, and had a replacement the very next day via UPS. In the package was a second box as a gift for my trouble.

Dave

(in reply to hellyeh)
       Post #: 2

RE: Shoutout for RTL Fasteners - 2/13/2008 1:52:36 AM   
Bass1



Posts: 1637
Joined: 12/26/2002
From: Va.Beach, VA, USA
Status: offline 		Not only is Rich a standup guy, He's an excellent RC flier and a superb instructor. A credit to the hobby!

(in reply to hellyeh)
       Post #: 3

RE: Shoutout for RTL Fasteners - 3/27/2008 1:56:12 AM   
flyn_colorado



Posts: 39
Joined: 10/24/2005
From: Castlerock, CO, USA
Status: offline 		I definitely have to give a big thumbs up to Rich at RTL Fasteners. Excellent customer service! I ran across the promo code at RCU a day after I placed my order. Called him the next day and he honored it without hesitation. Thanks Rich!!

(in reply to Bass1)
       Post #: 4

RE: Shoutout for RTL Fasteners - 3/27/2008 1:53:12 PM   
Bernowt


 

Posts: 142
Joined: 9/26/2005
From: Cooper City, FL, USA
Status: offline 		Happy RTL customer here

(in reply to flyn_colorado)
       Post #: 5

RE: Shoutout for RTL Fasteners - 3/27/2008 10:02:30 PM   
jgunpilot


 

Posts: 17
Joined: 8/24/2007
From: Pollock, LA, USA
Status: offline 		One of the things I did first when I got back into the hobby was get an assortment of fasteners from RTL. It's saved many hours of frustration and trips to the hobby shop. $100 spent with them is worth $1,000 in the long run.

(in reply to Bernowt)
       Post #: 6

RE: Shoutout for RTL Fasteners - 5/12/2008 2:49:34 PM   
airega1



Posts: 708
Joined: 1/6/2002
From: Va Beach, VA, USA
Status: offline 		Rich is the man when it comes to nut, bolts and some really nice tools, and he makes a hell of a spaghetti sauce, keep up the good work rich.

_____________________________

Learn and Earn
So you can Turn and Burn

(in reply to jgunpilot)
       Post #: 7

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