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All Forums >> RC Airplanes >> ARF or RTF >> NitroModels Support >> order
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order - 2/29/2008 5:45:14 PM   
digitalimage4u


 

Posts: 13
Joined: 6/24/2006
From: tacoma, WA, USA
Status: offline 		I just had an order problem and all I need to do is change the number of models they charged me for [ DOUBLE ] they really need better customer service !!!!!!!
       Post #: 1

RE: order - 2/29/2008 5:55:40 PM   
opjose



Posts: 5325
Joined: 11/26/2005
From: Poolesville, MD, USA
Status: offline 		Did you speak to someone or was this via the web site?

If the latter did you cancel the original order first?

I've had no problems changing order quantities on the web site, but you do have to hit "update totals" or something similiar to effect the change, otherwise you get charged for the wrong quantities.

This is pretty standard though, as the remote site doesn't know what you mean until this is done.

How does this relate to customer service though, I don't understand, unless you called?





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Build em'', fly em'', crash em'' and build more.

(in reply to digitalimage4u)
       Post #: 2

RE: order - 2/29/2008 9:21:31 PM   
nitrostaff1



Posts: 585
Joined: 10/20/2006
From: LA, CA, USA
Status: offline 		what's your order number so I can research this for you. Please PM me too.

John
Nitro Planes

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(in reply to digitalimage4u)
       Post #: 3

RE: order - 2/29/2008 10:21:15 PM   
digitalimage4u


 

Posts: 13
Joined: 6/24/2006
From: tacoma, WA, USA
Status: offline 		ORDER NUMBER IS yhst-17210252890263-39508 it was for 1 MOSQUITO 75 inch arf, what happened was I ordered last night, and the card was rejected so I waited until this morning and ordered again. Evidently the first order was not removed because it added it in again and by the time I noticed it, it was too late. I would appreciate having it taken care of I need to order some other items. DM

(in reply to nitrostaff1)
       Post #: 4

RE: order - 3/1/2008 12:04:24 AM   
nitrostaff1



Posts: 585
Joined: 10/20/2006
From: LA, CA, USA
Status: offline 		This order indicated that you want 2 (TWO) DeHavilland Mosquito Twin 25~32 - 73" Engine Powered Radio Remote Controlled Nitro Gas Scale Airplane ARF

is this what you really want? or just only 1?

This order is placed today so it will go out on Monday. Let me know and I'll change it.

John
Nitro Planes

< Message edited by nitrostaff1 -- 3/1/2008 12:05:13 AM >

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(in reply to digitalimage4u)
       Post #: 5

RE: order - 3/1/2008 1:56:32 AM   
digitalimage4u


 

Posts: 13
Joined: 6/24/2006
From: tacoma, WA, USA
Status: offline 		JUST ONE PLEASE. DM

(in reply to nitrostaff1)
       Post #: 6

RE: order - 3/1/2008 2:02:15 AM   
nitrostaff1



Posts: 585
Joined: 10/20/2006
From: LA, CA, USA
Status: offline 		Hi Sir,

I see that this order has been cancelled by one of our CS over the phone. Did you called in to cancel it? Please let me know.

We have till Monday.

John
Nitro Planes

_____________________________

--===www.nitroplanes.com===----

(in reply to digitalimage4u)
       Post #: 7

RE: order - 3/1/2008 10:51:29 PM   
digitalimage4u


 

Posts: 13
Joined: 6/24/2006
From: tacoma, WA, USA
Status: offline 		NO I DIDNT CANCEL, I STILL WANT ONE MOSQUITO ,[NOT TWO]. THANKS DM

(in reply to nitrostaff1)
       Post #: 8

RE: order - 3/4/2008 12:27:28 AM   
nitrostaff1



Posts: 585
Joined: 10/20/2006
From: LA, CA, USA
Status: offline 		Alright going out today.

Thanks
John
Nitro Planes

_____________________________

--===www.nitroplanes.com===----

(in reply to digitalimage4u)
       Post #: 9

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All Forums >> RC Airplanes >> ARF or RTF >> NitroModels Support >> order
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