RE: Where is Nitroplanes.com support? Bad Nitroplanes.com product, again.  
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All Forums >> RC Airplanes >> ARF or RTF >> NitroModels Support >> RE: Where is Nitroplanes.com support? Bad Nitroplanes.com product, again.
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RE: Where is Nitroplanes.com support? Bad Nitroplanes... - 3/6/2008 12:12:29 AM   
twinbrother


 

Posts: 120
Joined: 7/20/2004
From: Sherman Oaks, CA, USA
Status: offline 		I think outdoorhunting needs to go hunt some birds or something. Seems like you don't understand the dynamics of the situation. I never forced NitroStaff1 to take back my items. He offered and I made it clear what I did not have. He then retracted, and I said I had no problem with it. Maybe you're coughing because you have sniffed up too much gun powder. Be careful where you aim. You may take out a fellow RC guy with all your bull.

(in reply to outdoorhunting)
       Post #: 26

RE: Where is Nitroplanes.com support? Bad Nitroplanes... - 3/6/2008 2:46:52 AM   
outdoorhunting


 

Posts: 348
Joined: 9/22/2006
From: Kokomo, IN, USA
Status: offline 		Which twinbrother has the brain? Outa here!!!!!!!!!

(in reply to twinbrother)
       Post #: 27

RE: Where is Nitroplanes.com support? Bad Nitroplane... - 3/6/2008 4:00:19 AM   
I_Fly_Coolers


 

Posts: 383
Joined: 1/23/2005
From: winter park, FL, USA
Status: offline 		........

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(in reply to outdoorhunting)
       Post #: 28

RE: Where is Nitroplanes.com support? Bad Nitroplanes.... - 3/6/2008 5:55:29 AM   
MetallicaJunkie



Posts: 768
Joined: 9/17/2006
From: donna, TX, USA
Status: online
quote:

ORIGINAL: twinbrother

I purchased 2 .25 Zeros and 1 F4U 50 size Corsairs at the AMA show in January 2008. After purchasing, I asked for a receipt. The employee said he couldn't provide me with one. I took my chances and bought the planes anyway.

After building one of the .25 Zeros, I went for a test flight. The plane crashed in 5 seconds. The reason is because of incorrect "Center of Gravity" instructions, which is the main determination of whether a plane will have a successful flight. This is the second time I've had an issue with Raidentech and their poor product quality and instructions. The first time, I got a replacement, but lost a $70 lipo battery.

This time, I lost a $90 lipo battery and $50 motor in the crash. And now I have to drive down to their warehouse and prove I bought their product because I don't have a receipt or order #, which I requested during the time of the transaction. It's a 2 hour roundtrip and $10 of gas for me.

All I asked for was a full replacement of the plane. But that request has been denied at the time of this writing. I didn't even ask to have the battery or motor replaced, but now I am. A company shouldn't be selling defective products, especially one with so many complaints against them. I lost $200 in 5 seconds, which is a mistake I made for trusting a company that said they were looking to improve on their customer service and product quality.

I also checked on the Better Business Bureau website, bbb.com, and they have an "F" rating, aka Raiden Tech. I was hoping Nitroplanes.com would be improving their products and customer service, but appears they haven't. And this time, I even tried covering my own bases.


10 hour trop ten dollars of gas...you are lucky

_____________________________

Revver Bro #217

(in reply to twinbrother)
       Post #: 29

RE: Where is Nitroplanes.com support? Bad Nitroplane... - 3/6/2008 1:04:25 PM   
outdoorhunting


 

Posts: 348
Joined: 9/22/2006
From: Kokomo, IN, USA
Status: offline 		Quite intertaining, Huh?

(in reply to I_Fly_Coolers)
       Post #: 30

RE: Where is Nitroplanes.com support? Bad Nitroplane... - 3/11/2008 12:01:01 AM   
nitrostaff1



Posts: 556
Joined: 10/20/2006
From: LA, CA, USA
Status: offline 		Hi Twinbrother,

Your repalcement kitana is received by you already but when are you sending back the unopened zero? there should be a prepaid fedex label.

John
Nitro Planes

_____________________________

--===www.nitroplanes.com===----

(in reply to outdoorhunting)
       Post #: 31

RE: Where is Nitroplanes.com support? Bad Nitroplane... - 3/11/2008 3:17:27 AM   
twinbrother


 

Posts: 120
Joined: 7/20/2004
From: Sherman Oaks, CA, USA
Status: offline 		Yup, got it on Friday. I read your PM and was thinking that I'll just leave everything as is. I didn't want to send it back and have to wait for a check after the product is received and maybe have to worry about something else coming up. I think it would be better for the both of us if we just close it from here. I thank you for the replacement.

(in reply to nitrostaff1)
       Post #: 32

RE: Where is Nitroplanes.com support? Bad Nitroplane... - 3/11/2008 7:16:08 AM   
nitrostaff1



Posts: 556
Joined: 10/20/2006
From: LA, CA, USA
Status: offline
quote:

ORIGINAL: twinbrother

Yup, got it on Friday. I read your PM and was thinking that I'll just leave everything as is. I didn't want to send it back and have to wait for a check after the product is received and maybe have to worry about something else coming up. I think it would be better for the both of us if we just close it from here. I thank you for the replacement.


ok, since we did our job and u've agreed on a resolution, will u be kind enough to close the BBB case and the complaint that was filed with the Attorney General on your behalf. also, my boss told me that he has faxed and EMS the CG problems to all the factories so i sincerely hope they will put their heart into improving all this little problems that have arised over the years. again sorry for the inconvience we've caused u, good luck with the katana.




< Message edited by nitrostaff1 -- 3/11/2008 7:18:02 AM >

_____________________________

--===www.nitroplanes.com===----

(in reply to twinbrother)
       Post #: 33

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All Forums >> RC Airplanes >> ARF or RTF >> NitroModels Support >> RE: Where is Nitroplanes.com support? Bad Nitroplanes.com product, again.
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