Where is Nitroplanes.com support? Bad Nitroplanes.com product, again.

Where is Nitroplanes.com support? Bad Nitroplanes.com product, again.
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All Forums >> RC Airplanes >> ARF or RTF >> NitroModels Support >> Where is Nitroplanes.com support? Bad Nitroplanes.com product, again.

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Where is Nitroplanes.com support? Bad Nitroplanes.com ... - 3/3/2008 10:06:20 PM

Posts: 120
Joined: 7/20/2004
From: Sherman Oaks, CA, USA
Status: offline

I purchased 2 .25 Zeros and 1 F4U 50 size Corsairs at the AMA show in January 2008. After purchasing, I asked for a receipt. The employee said he couldn't provide me with one. I took my chances and bought the planes anyway.

After building one of the .25 Zeros, I went for a test flight. The plane crashed in 5 seconds. The reason is because of incorrect "Center of Gravity" instructions, which is the main determination of whether a plane will have a successful flight. This is the second time I've had an issue with Raidentech and their poor product quality and instructions. The first time, I got a replacement, but lost a $70 lipo battery.

This time, I lost a $90 lipo battery and $50 motor in the crash. And now I have to drive down to their warehouse and prove I bought their product because I don't have a receipt or order #, which I requested during the time of the transaction. It's a 2 hour roundtrip and $10 of gas for me.

All I asked for was a full replacement of the plane. But that request has been denied at the time of this writing. I didn't even ask to have the battery or motor replaced, but now I am. A company shouldn't be selling defective products, especially one with so many complaints against them. I lost $200 in 5 seconds, which is a mistake I made for trusting a company that said they were looking to improve on their customer service and product quality.

I also checked on the Better Business Bureau website, bbb.com, and they have an "F" rating, aka Raiden Tech. I was hoping Nitroplanes.com would be improving their products and customer service, but appears they haven't. And this time, I even tried covering my own bases.

RE: Where is Nitroplanes.com support? Bad Nitroplanes.... - 3/4/2008 12:17:03 AM

Posts: 556
Joined: 10/20/2006
From: LA, CA, USA
Status: offline

check you email buddy. I did respond and okay with the replacement plane but I need your address.

John
Nitro Planes

quote:

ORIGINAL: twinbrother

I purchased 2 .25 Zeros and 1 F4U 50 size Corsairs at the AMA show in January 2008. After purchasing, I asked for a receipt. The employee said he couldn't provide me with one. I took my chances and bought the planes anyway.

After building one of the .25 Zeros, I went for a test flight. The plane crashed in 5 seconds. The reason is because of incorrect "Center of Gravity" instructions, which is the main determination of whether a plane will have a successful flight. This is the second time I've had an issue with Raidentech and their poor product quality and instructions. The first time, I got a replacement, but lost a $70 lipo battery.

This time, I lost a $90 lipo battery and $50 motor in the crash. And now I have to drive down to their warehouse and prove I bought their product because I don't have a receipt or order #, which I requested during the time of the transaction. It's a 2 hour roundtrip and $10 of gas for me.

All I asked for was a full replacement of the plane. But that request has been denied at the time of this writing. I didn't even ask to have the battery or motor replaced, but now I am. A company shouldn't be selling defective products, especially one with so many complaints against them. I lost $200 in 5 seconds, which is a mistake I made for trusting a company that said they were looking to improve on their customer service and product quality.

I also checked on the Better Business Bureau website, bbb.com, and they have an "F" rating, aka Raiden Tech. I was hoping Nitroplanes.com would be improving their products and customer service, but appears they haven't. And this time, I even tried covering my own bases.

_____________________________

--===www.nitroplanes.com===----

(in reply to twinbrother)

RE: Where is Nitroplanes.com support? Bad Nitroplanes... - 3/4/2008 12:27:53 AM

Posts: 120
Joined: 7/20/2004
From: Sherman Oaks, CA, USA
Status: offline

Yes, to your credit, you did respond, after I posted this on the forums. If I get a replacement, I'll leave it at that. I'll have a new plane, but I can't get back my lipos, motor, and servos I lost from downing two of your defective products. Just for the record, it's over $250. That's just too costly for a total of less than 30 seconds of flight from products you should be testing before selling. To your credit, you have a lot of good products, but some just should not be sold to your customers.

(in reply to nitrostaff1)

RE: Where is Nitroplanes.com support? Bad Nitroplanes... - 3/4/2008 12:37:07 AM

Posts: 556
Joined: 10/20/2006
From: LA, CA, USA
Status: offline

Well if you think this plane caused those damages I'll pay for them. Since I'll be paying for them the defective product belongs to me. So I'll buy them back. You are close to our warehouse so I'll credit $15 for driving here. Let me know

FYI, I send you the email before I check RCU today.

We've sold plenty of this zero and we've no problem. So how do how you know you did not do something wrong? So far you are having problem but we'll give you the benefit of the doubt.

John
Nitro Planes

< Message edited by nitrostaff1 -- 3/4/2008 12:45:43 AM >

_____________________________

--===www.nitroplanes.com===----

(in reply to twinbrother)

RE: Where is Nitroplanes.com support? Bad Nitroplanes... - 3/4/2008 12:46:13 AM

opjose

Posts: 5279
Joined: 11/26/2005
From: Poolesville, MD, USA
Status: offline

Hmmm... always a good idea to run ANY arf through C.G. calculators just to be sure.

Often the C.G. can be mis-reported, so the person putting the plane together should take the time to get this right.

_____________________________

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Build em'', fly em'', crash em'' and build more.

(in reply to nitrostaff1)

RE: Where is Nitroplanes.com support? Bad Nitroplanes... - 3/4/2008 1:01:54 AM

Posts: 120
Joined: 7/20/2004
From: Sherman Oaks, CA, USA
Status: offline

Yup, learn the HARD way.

(in reply to opjose)

RE: Where is Nitroplanes.com support? Bad Nitroplanes... - 3/4/2008 1:10:32 AM

Posts: 556
Joined: 10/20/2006
From: LA, CA, USA
Status: offline

So you lack the skill to check the CG and you put the plane together and expect it to fly? Have you build an ARF plane before?

John
Nitro Planes

_____________________________

--===www.nitroplanes.com===----

(in reply to twinbrother)

RE: Where is Nitroplanes.com support? Bad Nitroplanes... - 3/4/2008 1:16:24 AM

Posts: 120
Joined: 7/20/2004
From: Sherman Oaks, CA, USA
Status: offline

I followed the instructions from your arf kit. If you want to bash my building skills, why not admit to the poor instructions, which should be correct when selling it with a product you endorse.

(in reply to nitrostaff1)

RE: Where is Nitroplanes.com support? Bad Nitroplanes... - 3/4/2008 1:47:35 AM

Posts: 383
Joined: 1/23/2005
From: winter park, FL, USA
Status: offline

Sounds like Nitroplanes has done MORE than any other retailer by offering to replace your damaged electronics AND give you gas money !!

They have done the right thing here...

And I look forward to ordering more planes from them in the future.

(in reply to twinbrother)

RE: Where is Nitroplanes.com support? Bad Nitroplanes... - 3/4/2008 1:48:31 AM

Posts: 556
Joined: 10/20/2006
From: LA, CA, USA
Status: offline

So you followed the CG on the manual and how are you so sure the CG on the manual is incorrect? to what do you base that on? Your plane nose drive in first 5 second of you flight. How are you so sure it's not something else?

I'm not trying to bash you but simply asking question and investigating.

John
Nitro Planes

_____________________________

--===www.nitroplanes.com===----

(in reply to twinbrother)

RE: Where is Nitroplanes.com support? Bad Nitroplanes... - 3/4/2008 1:54:25 AM

Posts: 120
Joined: 7/20/2004
From: Sherman Oaks, CA, USA
Status: offline

The only CG problems I've ever had was with Nitroplanes stuff. Go check your forums. Many of your customers say the CG on many of your products are incorrect. I've put together 10 ARFs. Not one ever had CG problems, except for the two that came from your store. Yes, two other ones from your store flew fine. Like I said earlier, many of your products are good. But some are just not worth buying, especially if the CG is wrong. Go read the forums. I'm not alone.

(in reply to nitrostaff1)

RE: Where is Nitroplanes.com support? Bad Nitroplanes... - 3/4/2008 3:11:16 AM

Posts: 348
Joined: 9/22/2006
From: Kokomo, IN, USA
Status: offline

Nitro is going WAY BEYOND what I have ever heard ANY retailer do. AND GIVE GAS MONEY? Come on, ALWAYS DOUBLE CHECK the CG , If you had trouble before, why did you even buy this time !!!! And NO RECIEPT ? Is that the same as "the check is in the mail"? A lot of times the factory CG might be off. Man up, the manufacture makes mistakes just like we do. We have to take responsability too. Stop whinning..--Just don't buy from Nitro!! I think you'll be doing them a favor !! I'm sure a moderator will stop this, but somebody needs to stop this bashing. How many other retailers would go as for as John has. With NO reciept.

< Message edited by outdoorhunting -- 3/4/2008 3:12:35 AM >

(in reply to twinbrother)

RE: Where is Nitroplanes.com support? Bad Nitroplanes... - 3/4/2008 3:33:35 AM

Posts: 2080
Joined: 4/26/2006
From: , NC, USA
Status: offline

Impressive customer service John

It has been posted in many threads that the instruction manuals for these ARFs are nearly worthless... In fact maybe a month ago I stated the same regarding the Extra 260 and I assemblled the ARF based on my prior knowledge of ARF assembly (ARFs are not built!). While I can fly the plane at the manuals sudjested C/G I can feel it is less than ideal. Nitro Planes ARFs are not for the beginner. While the price is attractive to all modelers it takes some experience to be successful with these ARFs. I feel you have been treated fairly twinbrother. At least here on the public forum. What happened at the wharehouse only you and the person you dealt with know. Here in the forum your posts are steaming with finger pointing and accusations. Perhaps you got that way from how you where treated at the wharehouse or perhaps you went to the wharehouse that way too. Only you know the answer to that but I know what I would tell an unrully customer walking into my bussiness... Please understand I am not accusing you of being rude with them first as I have no way of knowing.

Best of luck if you get another of these planes.

_____________________________

He who dies with the most toys wins!

(in reply to outdoorhunting)

RE: Where is Nitroplanes.com support? Bad Nitroplanes... - 3/4/2008 3:37:41 AM

opjose

Posts: 5279
Joined: 11/26/2005
From: Poolesville, MD, USA
Status: offline

quote:

ORIGINAL: twinbrother

The only CG problems I've ever had was with Nitroplanes stuff.

Go check your forums. Many of your customers say the CG on many of your products are incorrect.

While you may have had a problem, referencing the other forums is sort of meaningless as each case is different...

Where this has been found ( usually because of insert pages for a larger version of the same plane ) it has been corrected.

Even if the C.G. WERE to be "wrong" in the manual, this doesn't mean that the product is "defective" or "just not worth buying".

At worst, it merely means that the manual may need adjustment.

That you had a problem is lamentable. That John is offering to replace your stuff is fantastic. It's great that he made this offer.

Labeling something "defective" or "just not worth buying" outright because of a figure in a manual, is a bit disingenuous.... the manual may be "defective", but that doesn't mean that the plane is.

I'd count my blessings in this case, and merely tell people that you may have had a C.G. problem that they need to be aware of.

That is all that was called for if you wish to warn anyone.... unlike these threads and the last time you had some "issues".

< Message edited by opjose -- 3/4/2008 3:39:24 AM >

_____________________________

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Build em'', fly em'', crash em'' and build more.

(in reply to twinbrother)

RE: Where is Nitroplanes.com support? Bad Nitroplanes... - 3/4/2008 3:40:02 AM

Posts: 120
Joined: 7/20/2004
From: Sherman Oaks, CA, USA
Status: offline

Hey, genius outdoorhunting. I asked for a receipted, twice, when I bought the planes. Read the thread more carefully. They're the ones who didn't give me one. And yeah, I know some CGs are off. So I made adjustments. No other manufacturer gives CGs this off. I bet you couldn't get it to maiden correctly the first time. And posting what you're going to do is different from doing it. Before you open your sorry mouth, read the details. Nitroplanes retracted the reimbursement of my damaged items. They're only going to replace my plane. We kept going in circles and in the end, settled on just a replacement. I've had awesome customer service with Tower and others. And they don't sell some of the incorrectly manufactured products like Nitroplanes does. And yeah, I won't be buying from them again. It's not worth it. If you want to, go ahead.

(in reply to Mr67Stang)

RE: Where is Nitroplanes.com support? Bad Nitroplanes... - 3/4/2008 3:45:54 AM

Posts: 120
Joined: 7/20/2004
From: Sherman Oaks, CA, USA
Status: offline

I always give retailers the opportunity to correct the problem. I only let it out when I get steared the wrong way or the retailer or business tells me one thing, then a few days later, retracts their promise. I'm pretty experienced with building ARFs, but even the experienced will have problems with some of their products. And I do give praise on some of the stuff I purchased from them. Just for the record, directed at Opjose and outdoorhunting, behind the scenes, Nitrostaff admitted to me they had problems with another item I purchased from before. And they were working on correcting it. So if the retailer is admitting problems, yet still sells it, don't you think they should stop selling it? If outdoorhunting wants to buy those admitted problematic items, have fun with them.

(in reply to twinbrother)

RE: Where is Nitroplanes.com support? Bad Nitroplanes... - 3/4/2008 3:51:05 AM

Posts: 348
Joined: 9/22/2006
From: Kokomo, IN, USA
Status: offline

WHATEVER !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

(in reply to twinbrother)

RE: Where is Nitroplanes.com support? Bad Nitroplanes... - 3/4/2008 4:01:05 AM

opjose

Posts: 5279
Joined: 11/26/2005
From: Poolesville, MD, USA
Status: offline

quote:

ORIGINAL: twinbrother

Nitrostaff a