PRODUCT ALERT - STOP USING IMMEDIATELY  
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All Forums >> RC Cars, Buggies, Trucks, Tanks and more >> Redcat Racing Support >> PRODUCT ALERT - STOP USING IMMEDIATELY
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PRODUCT ALERT - STOP USING IMMEDIATELY - 3/31/2008 9:44:15 PM   
RedcatRacing



Posts: 451
Joined: 6/3/2005
From: phoenix, AZ, USA
Status: offline 		Redcat Racing is issuing a voluntary recall of all FM radios sold with certain vehicles.

Those users that have FM digital and non digital radios, should stop using them immediately.

Follow this link for more information:

http://www.redcatracing.com/productalert.asp



Thank you,

Darin


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Darin Oreman
REDCAT RACING
       Post #: 1

RE: PRODUCT ALERT - STOP USING IMMEDIATELY - 3/31/2008 10:12:16 PM   
nitrozach54



Posts: 185
Joined: 1/1/2008
From: colchester, VT, USA
Status: offline 		Does that mean reciever and servos too?

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RE: PRODUCT ALERT - STOP USING IMMEDIATELY - 3/31/2008 10:28:42 PM   
RedcatRacing



Posts: 451
Joined: 6/3/2005
From: phoenix, AZ, USA
Status: offline 		We will be swapping out the receiver and remote control. Those that will do the swap out should keep their servos.

Darin


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Darin Oreman
REDCAT RACING

(in reply to nitrozach54)
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RE: PRODUCT ALERT - STOP USING IMMEDIATELY - 3/31/2008 10:30:10 PM   
pede_kid


 

Posts: 2892
Joined: 11/10/2007
From: Bridgewater, NJ, USA
Status: online 		And when you say "replace it" does that mean get a new FM radio or an AM?

(in reply to RedcatRacing)
       Post #: 4

RE: PRODUCT ALERT - STOP USING IMMEDIATELY - 3/31/2008 11:08:58 PM   
RedcatRacing



Posts: 451
Joined: 6/3/2005
From: phoenix, AZ, USA
Status: offline 		We will be swapping the FM Radio and receiver for an AM radio and receiver.

Darin


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Darin Oreman
REDCAT RACING

(in reply to Redcat Nick)
       Post #: 5

RE: PRODUCT ALERT - STOP USING IMMEDIATELY - 4/1/2008 12:48:22 AM   
Swamp3r



Posts: 642
Joined: 1/16/2008
From: Edmonton, AB, CANADA
Status: offline 		Do we just send it to the warehouse address on your site?

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(in reply to RedcatRacing)
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RE: PRODUCT ALERT - STOP USING IMMEDIATELY - 4/1/2008 1:01:47 AM   
RedcatRacing



Posts: 451
Joined: 6/3/2005
From: phoenix, AZ, USA
Status: offline 		Not yet.

Please wait a day or so for the form to get finished on our side. We will update the www.redcatracing.com/productalert.asp page when we are ready to accept returns and it will give you full instructions on how to handle it.


We are going through all the right processes to make sure this is done as orderly as possible and through the correct channels.


You will see an offical press release and recall notice from the CPSC soon.

Thank you,

Darin


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Darin Oreman
REDCAT RACING

(in reply to Swamp3r)
       Post #: 7

RE: PRODUCT ALERT - STOP USING IMMEDIATELY - 4/1/2008 3:22:45 AM   
wolverine330


 

Posts: 155
Joined: 9/23/2007
From: , KS, USA
Status: offline 		Well that explains why my servos go nuts every now and then, and my car just takes off. Keep us posted on this please, I bought my hurricane last year.


Wolv.

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RE: PRODUCT ALERT - STOP USING IMMEDIATELY - 4/1/2008 3:50:01 AM   
Kemo



Posts: 6960
Joined: 5/5/2004
From: Elk River, MN, USA
Status: offline 		I'm glad they are doing the right thing. No sense in taking a risk, especially when a vehicle being controlled by a faulty radio could hurt someone.



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RE: PRODUCT ALERT - STOP USING IMMEDIATELY - 4/1/2008 3:52:01 AM   
Cam_132



Posts: 1114
Joined: 8/29/2007
From: Maple Ridge, BC, CANADA
Status: offline 		Holy crud! Finaly you guys are recaling them!!!

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       Post #: 10

RE: PRODUCT ALERT - STOP USING IMMEDIATELY - 4/1/2008 3:55:32 AM   
[]TEX[]



Posts: 9272
Joined: 6/27/2006
From: Glencoe, IL, USA
Status: offline 		At least we should get and equal set up in return. Swapping FM for AM doesn't sound right to me.

Why aren't we getting FM systems in return?

< Message edited by []TEX[] -- 4/1/2008 3:56:00 AM >

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(in reply to Cam_132)
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RE: PRODUCT ALERT - STOP USING IMMEDIATELY - 4/1/2008 4:08:13 AM   
kuppler



Posts: 1672
Joined: 10/3/2007
From: Simi Valley, CA, USA
Status: offline 		So that 1% FM radio problem is making a big RECALL ??? you sure it was just a 1% ?????
good to see things getting fixed....


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(in reply to []TEX[])
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RE: PRODUCT ALERT - STOP USING IMMEDIATELY - 4/1/2008 4:10:10 AM   
Macanan



Posts: 1335
Joined: 10/26/2007
From: New Tazewell, TN, USA
Status: offline 		Okay keep the fm and dont worry about it be glad there doing it on there own


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OFFICIAL HIMOTO RACING SUPPORT - THE REVOLUTION HAS BEGUN
http://himotoracing.com :: http://himotoracingusa.com

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RE: PRODUCT ALERT - STOP USING IMMEDIATELY - 4/1/2008 5:12:21 AM   
RedcatRacing



Posts: 451
Joined: 6/3/2005
From: phoenix, AZ, USA
Status: offline 		Doing a recall is a step by step process that involves a lot of planning, working with the right agencies and will cost Redcat an awful lot of money. This is something that many companies do from time to time but surely not all of the ones that should in my opinion.

We are and will be doing our best to satisfy all customers that will be recalling their FM radio with Redcat so please understand, that our goal is to make this as smooth of a process as we can for everyone.

Darin




_____________________________

Darin Oreman
REDCAT RACING

(in reply to Macanan)
       Post #: 14

RE: PRODUCT ALERT - STOP USING IMMEDIATELY - 4/1/2008 5:25:04 AM   
RCKen



Posts: 14030
Joined: 7/10/2002
From: Lawton, OK, USA
Status: online 		Ok Guys,
Doing a recall is a big step for any company as it costs a lot of money for them. Darin stepped up and did what needed to be done and will be addressing this with the proper channels, so the negative stuff about how long this took or otherwise should be put aside. I applaud him for doing this as most companies would just blow this off and not worry about. And I would appreciate it if you could not rake him over the coals about this. There are many companies out there these days that would just take the money and move on down the road, and not worry about the customers having bad product. Luckily Darin is not one of those.

Ken

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(in reply to RedcatRacing)