RE: Reciever/transmitter concern

RE: Reciever/transmitter concern
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RE: Reciever/transmitter concern - 4/17/2008 10:05:20 PM

Posts: 985
Joined: 2/21/2005
From: Ellensburg, WA, USA
Status: online

quote:

ORIGINAL: CEN Racing

We are sorry to hear that you are having continued complications with your GST 7.7 model Harleygirl. We ussually just handle domestic issues but we did go out of our way to make sure a transmitter/receiver was sent to you from Taiwan. We uderstand that now you have some servo issues that need to be taken care of? Please e-mail my boss ken@cenracing.com and we will see about coordinating with Taiwan again to see about the servos- Warranty ussually just covers the first 60 days but I understand your situation is different then most- and I will inform upper management that you should be granted an extension.... bottom line is that we want you to have fun with your truck and have a positive experience- I must admit you have been a real tropper- I am certain that a customer care rep will reply to your e-mail shortly.

Thanx for the reply. Lets hope that the powers that be get this sorted out to everyones satisfaction. It has become a bit of an unusual circumstance.

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RE: Reciever/transmitter concern - 4/17/2008 10:08:02 PM

The Real Dogman

Posts: 1803
Joined: 5/5/2006
From: Tucson, AZ, USA
Status: online

Good Job CEN!!! Thats what Customer Service is all about!!! Thank from all of us Loyal CEN fans!!!!

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My Wife Knows How Much It Really Costs And Still Loves(lets)Me!
Nemesis/Genesis/Matrix Arena/Wheely King Tuber/Axial AX

(in reply to CEN Racing)

RE: Reciever/transmitter concern - 4/17/2008 10:21:23 PM

Posts: 63
Joined: 2/6/2008
From: , AUSTRALIA
Status: offline

quote:

ORIGINAL: CEN Racing

We are sorry to hear that you are having continued complications with your GST 7.7 model Harleygirl. We ussually just handle domestic issues but we did go out of our way to make sure a transmitter/receiver was sent to you from Taiwan. We uderstand that now you have some servo issues that need to be taken care of? Please e-mail my boss ken@cenracing.com and we will see about coordinating with Taiwan again to see about the servos- Warranty ussually just covers the first 60 days but I understand your situation is different then most- and I will inform upper management that you should be granted an extension.... bottom line is that we want you to have fun with your truck and have a positive experience- I must admit you have been a real tropper- I am certain that a customer care rep will reply to your e-mail shortly.

Thanks CEN, I will contact ken immediately, but my one concern with your message, is you didn't mention the radio controls, the servo is an issue, but it's not the big issue. I can not use the controls that you guys sent from Taiwan, i did explain it in details in the email I sent CEN two days ago, but I will resend that email to Ken. I am so glad that this is hopefully going to be sorted out though, thank you so much for your customer service CEN, you guys are great

< Message edited by Reiko -- 6/6/2008 2:32:57 PM >

(in reply to CEN Racing)

RE: Reciever/transmitter concern - 4/17/2008 10:23:12 PM

Posts: 63
Joined: 2/6/2008
From: , AUSTRALIA
Status: offline

opps buggered that post up, my reply ended up in the original quote box, opps. New at this

My reply started from the 'Thanks CEN' line. Sorry about that [)]

(in reply to HarleyGal)

RE: Reciever/transmitter concern - 4/17/2008 10:35:51 PM

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Joined: 4/22/2003
From: placentia, CA, USA
Status: offline

Not a problem- I just got done meeting with ken and informed him of both concerns- we will make sure you are a happy customer- you should have a response to your e-mail as well just got done whipping the e-mail guy (j/k)

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CEN Racing - www.cenracing.com

(in reply to HarleyGal)

RE: Reciever/transmitter concern - 4/17/2008 10:54:29 PM

Posts: 985
Joined: 2/21/2005
From: Ellensburg, WA, USA
Status: online

quote:

ORIGINAL: CEN Racing

Not a problem- I just got done meeting with ken and informed him of both concerns- we will make sure you are a happy customer- you should have a response to your e-mail as well just got done whipping the e-mail guy (j/k)

Nice goin guys. This is the positive news we were waiting for. This may convince me to get a 4th Cen product.

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RE: Reciever/transmitter concern - 4/17/2008 11:10:53 PM

Posts: 63
Joined: 2/6/2008
From: , AUSTRALIA
Status: offline

hey Nomobux, yeah, I was going to buy my second nitro, the Matrix TR Arena that you and TRD told me about

but with all the dramas I've had so far, I kind of chickened out

So we'll see what happens, once this is all sorted out, then maybe I'll get the Matrix TR Arena afterall, LOL

Oh and for the record, just looked up how old my truck is, I recieved it on the 22nd of Feb, so it's 60 days aren't up yet, LOL

(in reply to nomobux)

RE: Reciever/transmitter concern - 4/18/2008 11:15:02 PM

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Joined: 4/22/2003
From: placentia, CA, USA
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Thats great- we were happy to grant you an extension and the TR is an excellent choice!

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Best Regards
CEN Racing - www.cenracing.com

(in reply to HarleyGal)

RE: Reciever/transmitter concern - 4/21/2008 12:17:27 AM

Posts: 985
Joined: 2/21/2005
From: Ellensburg, WA, USA
Status: online

quote:

ORIGINAL: CEN Racing

Thats great- we were happy to grant you an extension and the TR is an excellent choice!

Bump ..... RCX seems to have stalled this a bit. Lets not let it die guys.

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" I GOTTS NOMOBUX "

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RE: Reciever/transmitter concern - 4/21/2008 12:25:07 AM

Posts: 584
Joined: 5/4/2007
From: easton, PA, USA
Status: offline

quote:

ORIGINAL: CEN Racing

Thats great- we were happy to grant you an extension and the TR is an excellent choice!

Wow. Great way to help out, and all it took was simple communications.

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Taking unbroken toys aparts since 1981

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RE: Reciever/transmitter concern - 4/21/2008 12:33:13 AM

Posts: 985
Joined: 2/21/2005
From: Ellensburg, WA, USA
Status: online

quote:

ORIGINAL: burningpoo

quote:

ORIGINAL: CEN Racing

Thats great- we were happy to grant you an extension and the TR is an excellent choice!

Wow. Great way to help out, and all it took was simple communications.

Actually, HG has not gotten a reply yet to her lengthy email to Ken .. hence the bump !!

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" I GOTTS NOMOBUX "

(in reply to burningpoo)

RE: Reciever/transmitter concern - 4/21/2008 4:30:53 AM

The Real Dogman

Posts: 1803
Joined: 5/5/2006
From: Tucson, AZ, USA
Status: online

Problem is She didn't need an extension the original on-set of the problem was before her 60 days were up. She was still within warranty period, so she didn't need the extension. Now she just needs satisfaction/resolution.

CEN will prolly get back to her right after the RCX!! Right Guys..(CEN)

_____________________________

My Wife Knows How Much It Really Costs And Still Loves(lets)Me!
Nemesis/Genesis/Matrix Arena/Wheely King Tuber/Axial AX

(in reply to nomobux)

RE: Reciever/transmitter concern - 4/21/2008 4:45:12 AM

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Joined: 6/5/2004
From: Auburn, WA, USA
Status: offline

HEY HARLEY TRY TO STAND AWAY FROM EACH OTHER A GOOD DIST AND SEE IF THAT HELPS AS WELL

(in reply to CEN Racing)

RE: Reciever/transmitter concern - 4/21/2008 10:56:30 PM

Posts: 63
Joined: 2/6/2008
From: , AUSTRALIA
Status: offline

hi guys, yeah at this point all communication from CEN has stalled, no replies from Ken or Cen, since they emailed me on the 17th and said to write in detail to Ken, which I did. It was a long email

So I am hoping they will get moving on this major issue this week, soon, pleaseeee CEN?
Thanks Nomobux and TRD for your nudging and bumping, tryin to give CEN a push on it, many thanks guys.
Oh and Crazysled thanks for your advice but all my tests lately on the whole issue have been totally on my own, no other RC's around, in big open paddocks or my back yard. sorry I can't really be bothered explaining it all again, but that thanks for the suggestion.
I'll let you guys know if I hear something,
thanks again

(in reply to CRAZYSLED)

RE: Reciever/transmitter concern - 4/21/2008 11:15:49 PM

Posts: 985
Joined: 2/21/2005
From: Ellensburg, WA, USA
Status: online

quote:

ORIGINAL: HarleyGal

hi guys, yeah at this point all communication from CEN has stalled, no replies from Ken or Cen, since they emailed me on the 17th and said to write in detail to Ken, which I did. It was a long email So I am hoping they will get moving on this major issue this week, soon, pleaseeee CEN?
Thanks Nomobux and TRD for your nudging and bumping, tryin to give CEN a push on it, many thanks guys.
Oh and Crazysled thanks for your advice but all my tests lately on the whole issue have been totally on my own, no other RC's around, in big open paddocks or my back yard. sorry I can't really be bothered explaining it all again, but that thanks for the suggestion.
I'll let you guys know if I hear something,
thanks again

I think they will hopefully respond soon. I believe they've been tied up at the RCX Expo in Pomona Ca. Hang in there !!

_____________________________

" I GOTTS NOMOBUX "

(in reply to HarleyGal)

RE: Reciever/transmitter concern - 4/22/2008 12:05:41 AM

Posts: 172
Joined: 5/8/2007
From: Parkersburg, WV, USA
Status: offline

Hi guys, I just read both pages and im having the same problem. I bought a JR XS3 Pro synth. set a few weeks ago and it works great . I recently put new batts. in and have had the twitching problem for 3 days. I have a T-maxx 2.5 with a 3.3 eng pull start. Before i start the engine all the servos work perfect. As soon as i start it though i get the twitchy servos. Being synth i have 30 ch to choose from and it does it on all. Do you think something in the atmosphere could cause disturbence?

(in reply to nomobux)

RE: Reciever/transmitter concern - 4/22/2008 12:17:52 AM