USB devise malfunctioned  
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All Forums >> RC Airplanes >> RC Flight Simulator Software >> Ikarus AeroFly Pro and Aerofly Pro Deluxe >> USB devise malfunctioned
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USB devise malfunctioned - 4/8/2008 4:30:47 AM   
timbo66


 

Posts: 9
Joined: 2/16/2007
From: Brodhead, WI, USA
Status: offline 		Just bought AFPD with add on's 1, 2 and 3. I installed the program and the add-ons and the simulator was working fine, great in fact, then I got a message from the game that it could not see the controller and when I press search it could not find the controller. I shut down the game and restarted the PC. Now when I attach the USB cable with my Hitec controller attached I get a massage that the USB Device is Not Recognized.

I checked all connections and changed the battery in the controller without any results. Then I installed AFPD rebooted and reinstalled but I am still getting the same message.

Now what???
       Post #: 1

RE: USB devise malfunctioned - 4/8/2008 4:41:59 AM   
rajul



Posts: 6165
Joined: 6/18/2002
From: Missouri City, TX, USA
Status: offline 		Hi timbo, plug in the usb interface cable into a usb port. Then go to Start.....Control Panel.....Game Controllers. What is displayed in the window? Thanks

_____________________________

Mike Marks
RCU Moderator
Aerofly Support Representative http://www.aerofly.com/index.html

(in reply to timbo66)
       Post #: 2

RE: USB devise malfunctioned - 4/8/2008 4:50:06 AM   
timbo66


 

Posts: 9
Joined: 2/16/2007
From: Brodhead, WI, USA
Status: offline 		Mike,

I only see my Logitech joystick there.

(in reply to timbo66)
       Post #: 3

RE: USB devise malfunctioned - 4/8/2008 4:52:53 AM   
rajul



Posts: 6165
Joined: 6/18/2002
From: Missouri City, TX, USA
Status: offline 		Hi timbo, pls unplug your logitech joystick and unplug/plug your AFPD cable again. Then see what is displayed in the game controllers window. Some usb devices such as joysticks can cause usb conflicts.

_____________________________

Mike Marks
RCU Moderator
Aerofly Support Representative http://www.aerofly.com/index.html

(in reply to timbo66)
       Post #: 4

RE: USB devise malfunctioned - 4/8/2008 4:56:53 AM   
timbo66


 

Posts: 9
Joined: 2/16/2007
From: Brodhead, WI, USA
Status: offline 		Mike,

I unpluged the logitech joystick and unplug/plug the AFPD cable again, same message. No device in Control Panel, Game Controllers.

(in reply to rajul)
       Post #: 5

RE: USB devise malfunctioned - 4/8/2008 4:58:37 AM   
rajul



Posts: 6165
Joined: 6/18/2002
From: Missouri City, TX, USA
Status: offline 		Hi timbo, you have a faulty usb cable. Please ship your usb interface cable to the service department below with a brief description of your problem, daytime phone number, and email address. You may attach this thread for reference.

Hobby-Lobby International
ATTN: Aerofly Returns
5614 Franklin Pike Circle
Brentwood, TN 37027
ph. 615-373-1444

_____________________________

Mike Marks
RCU Moderator
Aerofly Support Representative http://www.aerofly.com/index.html

(in reply to timbo66)
       Post #: 6

RE: USB devise malfunctioned - 4/8/2008 5:02:16 AM   
timbo66


 

Posts: 9
Joined: 2/16/2007
From: Brodhead, WI, USA
Status: offline 		Thanks Mike,

I was afraid of that. I just bought this at the Week Signals show in Toledo this last week end. I was working so good to, at least for the 5 minutes it was working. It's going to be hard to wait for a replacement.

(in reply to rajul)
       Post #: 7

RE: USB devise malfunctioned - 4/24/2008 12:49:06 AM   
timbo66


 

Posts: 9
Joined: 2/16/2007
From: Brodhead, WI, USA
Status: offline 		Mike,

How long should it take to for the service center to send a replacement usb cable? I shipped it on 4/9 and they received it delivered at 10:41 AM on April 11.

(in reply to timbo66)
       Post #: 8

RE: USB devise malfunctioned - 4/24/2008 1:24:14 AM   
rajul



Posts: 6165
Joined: 6/18/2002
From: Missouri City, TX, USA
Status: offline 		Hi timbo, pls PM or email me your full name and address, and I'll try to follow up for you.

_____________________________

Mike Marks
RCU Moderator
Aerofly Support Representative http://www.aerofly.com/index.html

(in reply to timbo66)
       Post #: 9

RE: USB devise malfunctioned - 4/29/2008 10:41:29 PM   
timbo66


 

Posts: 9
Joined: 2/16/2007
From: Brodhead, WI, USA
Status: offline 		Mike,

I received my USB Cable, Thank you.

Now what do I do about the activation code for AddOn 3?

One more thought, I am going to buy a different PC (need more horse power for AddOn 3). Will I have to get a new activation code then as well?

(in reply to rajul)
       Post #: 10

RE: USB devise malfunctioned - 4/30/2008 4:04:50 AM   
rajul



Posts: 6165
Joined: 6/18/2002
From: Missouri City, TX, USA
Status: offline 		Hi Tim, glad you received it. For the new activation code, pls send an email request to info@ikarus.net Thanks

_____________________________

Mike Marks
RCU Moderator
Aerofly Support Representative http://www.aerofly.com/index.html

(in reply to timbo66)
       Post #: 11

RE: USB devise malfunctioned - 5/4/2008 8:17:54 PM   
timbo66


 

Posts: 9
Joined: 2/16/2007
From: Brodhead, WI, USA
Status: offline
quote:

Hi Tim, glad you received it. For the new activation code, pls send an email request to info@ikarus.net Thanks


Mike thank you for all your help but so far you are the only responsive interaction with ikarus support I've had.

I sent an email to info@ikarus.net on 4/30 and still haven't received a reply. Should I have had a case number or something to include?

Tim

(in reply to rajul)
       Post #: 12

RE: USB devise malfunctioned - 5/5/2008 12:39:22 AM   
rajul



Posts: 6165
Joined: 6/18/2002
From: Missouri City, TX, USA
Status: offline 		Hi Tim, pls email or PM me your new AFPD serial number, the addon3 key, your full name and email address. I'll follow up for you. Thanks.

_____________________________

Mike Marks
RCU Moderator
Aerofly Support Representative http://www.aerofly.com/index.html

(in reply to timbo66)
       Post #: 13

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