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All Forums >> Radios, Batteries, Clubhouse and more >> Batteries & Chargers >> MaxAmps Support >> Not terribly impressed with Maxamps
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Not terribly impressed with Maxamps - 4/11/2008 4:11:48 PM   
TallDoode


 

Posts: 64
Joined: 10/8/2007
From: Las Vegas, NV, USA
Status: offline 		Has anyone else experienced poor "getting your stuff" time from MaxAmps? I ordered a 2500 pack for my Spektrum almost two weeks ago and have not heard a thing besides an email the following day saying "in process". I got home from a trip yesterday and expected to see a shiny new battery in the mail pile and there wasnt a thing. Their "24 hour customer service" has not returned my call. Guess "24 hour customer service" means you can leave a message 24 hours a day and they will return it whenever? Everything else I have ordered from other vendors in the last few months has been on my doorstep within a few days so maybe I am expecting too much, but if Maxamps wants to compete with the others, they need to pony up and do it as well as the others.

Anyway, first experience with Maxamps, and definitely the last. My .02 if any of you are thinking of ordering from them.

Cheers,

dave

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RE: Not terribly impressed with Maxamps - 4/11/2008 8:30:42 PM   
TallDoode


 

Posts: 64
Joined: 10/8/2007
From: Las Vegas, NV, USA
Status: offline 		After posting my experience, I did get a call from Clint at Maxamps who was very nice and very apologetic. There was a communication issue between the order process and the area that builds the packs. Didnt realize it but all of the packs are built to order and my online order didn't make it to the group that creates the packs for some reason. I have been assured that this was a glitch in the works and that it is not the norm for Maxamps. Once I get the battery I will post and let people know how it works. I know others with the DX7 who like to fly all day are having issues keeping their batteries going so hopefully this one will give me enough juice to keep my toys in the air.

Cheers,

dave



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RE: Not terribly impressed with Maxamps - 4/11/2008 8:58:40 PM   
rmenke


 

Posts: 1667
Joined: 6/25/2004
From: Merced, Ca., CA, USA
Status: offline 		TallDoode:

Yes, same experience with a 2100 3S, about two weeks. Actually I get stuff from China about in the same time frame. Now, lets get real. Many of us end up at max amps as their batteries are above average quality at a decent price. Any business must produce a profit to keep there. Price per unit is determined on labor and material costs. Staff at Max amps seems to be fairly large, obviously to service product demand. Yes, they could add staff and warehouse stock in various battery size and configurations. The additional cost to the customer would be expensive, and those costs passed on to us out of necessity. A little more thought to planning our projects may be our best final answer. ENJOY

(in reply to TallDoode)
       Post #: 3

RE: Not terribly impressed with Maxamps - 4/13/2008 8:56:30 AM   
Clear2Close



Posts: 153
Joined: 1/2/2008
From: Long Island, NY, USA
Status: offline 		Maxamps builds all there packs to order...the right way of doing things! i have never had a problem...if it takes even 3 weeks to get the pack just suck it up, they are worth the wait...not to mention the friendly helpful support they have

(in reply to rmenke)
       Post #: 4

RE: Not terribly impressed with Maxamps - 4/30/2008 1:10:13 AM   
mandtra


 

Posts: 134
Joined: 4/21/2005
From: clermont, GA, USA
Status: offline 		So are you saying that their packs are just as light as TP THUNDER POWER and just as good and a better value for your money????? Maybe I should look again , because I was under the belief that their batterys were heaiver, and cost ABOUT the same as the industry leader TP. so I passed them buy.

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       Post #: 5

RE: Not terribly impressed with Maxamps - 5/1/2008 10:10:20 AM   
Longhair


 

Posts: 3163
Joined: 12/28/2005
From: Bin Laden''s Guest Cave, AFGHANISTAN
Status: offline 		I can deal with the 7+ days wait times (even though in the description it says "Normally ships within 24-48 hours" but today I received an email saying "we do not ship to any address other than the billing for foreign orders" even though my last order was shipped to the same address that is being denied now.

I sent an email to Austin and if this does not get cleared up, I will no longer be doing business with them nor could I recommend their product to anybody else.

A shame really because I already have 4 of their battery packs and a lot of other vehicles that could use their product.

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RE: Not terribly impressed with Maxamps - 5/1/2008 4:07:52 PM   
JAM MaxAmps



Posts: 348
Joined: 1/2/2007
From: Alexandria, MN, USA
Status: offline 		I'm sorry but our policies regarding foreign shipping addresses have changed. We do not ship to a delivery address in another country than the billing. The odds for Fraud are high and we are not going to take the risk. And this goes for past dealings as well. I'm sorry if this has caused you any problems and would hope you can understand why we have made this change.

Thank you for your past business,

Jason


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MaxAmps Marketing Manager/Tech Support

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       Post #: 7

RE: Not terribly impressed with Maxamps - 5/1/2008 4:21:47 PM   
Longhair


 

Posts: 3163
Joined: 12/28/2005
From: Bin Laden''s Guest Cave, AFGHANISTAN
Status: offline 		If you cannot trust customers that you have dealt with in the past then I wish you all the luck in the world.

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RE: Not terribly impressed with Maxamps - 5/1/2008 4:42:11 PM   
JAM MaxAmps



Posts: 348
Joined: 1/2/2007
From: Alexandria, MN, USA
Status: offline 		It has nothing to do with trust. The fact of the matter is that we made this policy change and it applies to all new accounts and to make things fair it applies to old accounts as well. Sorry but this change eliminates any chances of fraud that could occur with a transaction of this type. The other thing that it stops, is people shipping items to themselves as gifts that would normally be charged an import tax. This is against the law and we don't want any part of it. We take pride in what we do and we won't soil our good name by breaking laws for people just to save them a few dollars. Again I hope you understand.

Thank you ,

Jason


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Jason
MaxAmps Marketing Manager/Tech Support

(in reply to Longhair)
       Post #: 9

RE: Not terribly impressed with Maxamps - 5/1/2008 4:56:24 PM   
Longhair


 

Posts: 3163
Joined: 12/28/2005
From: Bin Laden''s Guest Cave, AFGHANISTAN
Status: offline 		...

< Message edited by Longhair -- 5/1/2008 5:28:23 PM >

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RE: Not terribly impressed with Maxamps - 5/4/2008 2:27:17 AM   
TallDoode


 

Posts: 64
Joined: 10/8/2007
From: Las Vegas, NV, USA
Status: offline 		Well, I started this thread when the battery pack I ordered hadn't shown up for two weeks. Once I finally got my pack, other issues arose that I dont feel the need to blast out to the world. Suffice to say you should always check polarity of a new battery even if the plug can only be used one way :-). Everyone I dealt with was super cool, but I sort of feel like after what I have gone through, and the expenses I incurred solving the problem they created, their offer to me to make things right was a slap in the face.

While I dont think I will ever use them again, others have said their products are top notch so I would not let my experience encourage you or discourage you from buying from them. Hopefully you will post here singing their praises, and hopefully none of you will go through what I have gone through.

Happy flying/driving/sailing,

dave



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RE: Not terribly impressed with Maxamps - 6/4/2008 3:54:50 AM   
astroboycp



Posts: 396
Joined: 8/13/2006
From: , SINGAPORE
Status: offline 		Wow that's sad to hear as I was contemplating ordering their packs but will reconsider now.

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RE: Not terribly impressed with Maxamps - 6/11/2008 5:57:01 PM   
durkadurka


 

Posts: 15
Joined: 2/24/2008
From: , CA, USA
Status: offline 		Maxamps is a great company.

I have bought a few packs from them so far. I emailed them to ask about a LVC and they told me to buy one that they don't yet stock. That was nice of them to tell me to buy the better one that they don't sell instead of trying to sell me what they have. I dented a pack and called up. I spoke with them and they said to send it in and they might be able to credit me something towards a replacement. That to me is great customer service. I was out a battery though and wanted to bash that weekend so I paid for expedited shipping and asked them if they could get it to me by that weekend. They did. That's great customer service. One of my replacements smoked. I am not sure if it is the battery or if my esc shorted it. Either way I called them and we talked about it. They are shipping me a new battery.

I have bought 4 2s 8000 Lipo's from them and a Hyperion duo charger and they will continue to still get my money when I need more batteries.

(in reply to astroboycp)
       Post #: 13

RE: Not terribly impressed with Maxamps - 7/4/2008 5:07:33 AM   
fb5b


 

Posts: 10
Joined: 6/23/2008
From: , AUSTRALIA
Status: offline 		Nothing but disgusted with Maxamps myself

(in reply to durkadurka)
       Post #: 14

RE: Not terribly impressed with Maxamps - 7/4/2008 6:07:55 PM   
JAM MaxAmps