Axe Batt. recall reply

Axe Batt. recall reply
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Axe Batt. recall reply - 4/16/2008 12:12:34 AM

r_william

Posts: 50
Joined: 1/24/2008
From: Boynton Beach, FL, USA
Status: offline

Hello All,

Has anyone who "signed up" for returns via email received any type of confirmation?

I was hoping for some reply to verify receipt or maybe I missed a small reply box when I actually hit "send".

RWW

Post #: 1

RE: Axe Batt. recall reply - 4/16/2008 1:37:44 AM

jerry281

Posts: 15
Joined: 7/22/2003
From: mansfield, OH, USA
Status: offline

nothing at all yet!
jerry

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jerald miller

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Post #: 2

RE: Axe Batt. recall reply - 4/19/2008 1:10:10 AM

r_william

Posts: 50
Joined: 1/24/2008
From: Boynton Beach, FL, USA
Status: offline

Anybody heard anything...now?

We're supposed to stop flying while we wait?

RWW

(in reply to jerry281)

Post #: 3

RE: Axe Batt. recall reply - 4/19/2008 7:58:47 PM

PSXBatou

Posts: 119
Joined: 11/2/2007
From: Sacramento, CA, USA
Status: offline

I haven't heard anything since submitting the online form a couple weeks ago.

I have flown it a few times, they can't expect me not to fly, this hobby is like an addiction...

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TA-05MS | TT-01 | RC10 B4 Factory Team
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Post #: 4

RE: Axe Batt. recall reply - 4/19/2008 11:41:22 PM

BigTruckDriver

Posts: 194
Joined: 10/2/2004
From: , TX, USA
Status: offline

Ya , unfortunately its like most companies , they got your money so they dont care to much. You ask about buying a heli and they reply almost instantly. Now when you have a problem with their product they wont get the resources together to make sure you are taken car of as quickly as they took the money. Bad business if you ask me but its not uncommon .

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If it isn't broken,adjust it till it is.

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Post #: 5

RE: Axe Batt. recall reply - 4/25/2008 2:20:31 PM

rcollector

Posts: 95
Joined: 12/1/2004
From: , FL, USA
Status: offline

My return box just came in the mail yesterday. It is a small cardboard box with bubble wrap and an instruction sheet. Inside the box there is also the pre-paid postage label. We called heli-max the same day we got the recall notice from tower, which was quite a while ago now. Now we will see how long it takes to get the replacements.

< Message edited by rcollector -- 4/25/2008 3:49:54 PM >

(in reply to BigTruckDriver)

Post #: 6

RE: Axe Batt. recall reply - 4/25/2008 4:37:20 PM

PilotLight

Posts: 789
Joined: 8/15/2003
From: Benton Harbor, MI, USA
Status: offline

They should send a replacement battery with the box. Seems like it would save a step.

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Post #: 7

RE: Axe Batt. recall reply - 4/25/2008 7:06:27 PM

rcollector

Posts: 95
Joined: 12/1/2004
From: , FL, USA
Status: offline

They probably think that if they sent the batteries first we would try to keep all of the batteries. This way we have to send ours in and then we get new ones and they get as many of them back as possible, which is good for them ,if in fact the old ones are deffective and dangerous

(in reply to PilotLight)

Post #: 8

RE: Axe Batt. recall reply - 4/26/2008 12:56:04 AM

r_william

Posts: 50
Joined: 1/24/2008
From: Boynton Beach, FL, USA
Status: offline

OK,
I got my box today to send my 3 batts. back.

I guess it was about 3 weeks since I submitted my request by email.

I put black tape on one of the batts. to "improve" its appearance while in the heli without the canopy. When I removed the tape today, all the label info went with it. I hope this is not a problem for them since they seem very specific about only replacing the specific part # which is now gone. (It does look a little like the e-fly 910 mah LiPo.)

I'll wait until Monday or so to send them in and get one last weekend of flying. With my luck the weather will likely be perfect while I'm Batt.-less and thus grounded!

Good luck and flying to all.

RWW

(in reply to rcollector)

Post #: 9

RE: Axe Batt. recall reply - 4/27/2008 10:56:50 PM

PSXBatou

Posts: 119
Joined: 11/2/2007
From: Sacramento, CA, USA
Status: offline

I got my box on Friday, I sent 4 batteries out yesterday. Lets see how fast the turn around will be considering that it took nearly 3 weeks to get the box to return the batteries.

I still have my B400, and as soon as im done building it my T Rex 600 (Still in the box since I bought it this weekend) to mess around with. But I will miss flying the Axe around the yard and terrorizing the neighbors cats with it.

Here is to hoping that they come back sooner than later.

< Message edited by PSXBatou -- 4/27/2008 10:57:13 PM >

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Post #: 10

RE: Axe Batt. recall reply - 5/7/2008 2:13:06 AM

johrich

Posts: 6
Joined: 11/18/2007
From: Kathleen, GA, USA
Status: offline

I mailed my 4 batteries in about a week ago. I checked the status, and it shows "shipment pending". Has anyone actually received their replacement batteries yet?

J.R.

(in reply to r_william)

Post #: 11

RE: Axe Batt. recall reply - 5/7/2008 2:56:20 PM

nla_pes

Posts: 22
Joined: 4/8/2008
From: , NY, USA
Status: offline

I spoke to Rich at the Helimax tech support yesterday and he said they did not know when the new batteries will be in. ugh ugh

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Post #: 12

RE: Axe Batt. recall reply - 5/7/2008 4:41:19 PM

r_william

Posts: 50
Joined: 1/24/2008
From: Boynton Beach, FL, USA
Status: offline

Yeah,

I thought about customer support having issues at first with sending out the replacements. I'm sure they'll get a rush and be unable to keep up initially. I'm going to wait for a month or so before sending mine to let them get through the peak returns. I never had any issues with mine (yet) or read where anyone has had any probs. with these specific batts. So why not cautiously continue to use them in the meanwhile?

Thanks for the updates all.

RWW (OP)

(in reply to nla_pes)

Post #: 13

RE: Axe Batt. recall reply - 5/7/2008 7:41:50 PM

PilotLight

Posts: 789
Joined: 8/15/2003
From: Benton Harbor, MI, USA
Status: offline

Anyone here have any problems with their Li-po battery? I've never heard of a member here having a problem, either with the 910 Mah or any other battery.

(in reply to r_william)

Post #: 14

RE: Axe Batt. recall reply - 5/8/2008 12:57:52 AM

johrich

Posts: 6
Joined: 11/18/2007
From: Kathleen, GA, USA
Status: offline

I had 4 batteries (now at Helimax) and both my son and I have Axe CPs. Never had any problems with the batteries, though one of the balancers fried when my son plugged the battery in to it. Helimax replaced the balancer.

J.R.

(in reply to PilotLight)

Post #: 15

RE: Axe Batt. recall reply - 5/8/2008 6:16:03 AM

PSXBatou

Posts: 119
Joined: 11/2/2007
From: Sacramento, CA, USA
Status: offline

I think its a bit ridiculous that they are asking for the batteries back waste no haste and yet they have nothing to send us in return. I understand that they want to limit their liability to any lawsuits but the way they are handling this situation is dissuading me from ever buying a heli-max product again.

They should have had ample supplies of the new packs before taking in peoples recall packs. This is bad business and totally unprofessional in my opinion. Maybe they will give us something for the time lost/inconvenience while they sit on our batteries and make us wait for new ones to roll in. I highly doubt it but one can dream.

< Message edited by PSXBatou -- 5/8/2008 6:19:52 AM >

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TA-05MS | TT-01 | RC10 B4 Factory Team
AXE CP-L | Blade 400

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