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Husko -> RE: Anyone else have problems with xheli.com? (5/4/2008 4:43:46 AM)
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Well I went to Radio Shack and purchased a 12v wall mount for my lipo charger. Costed me another $25.00 good news is that it works great for the balance lipo charger. Problem is that I added 5 nickle battery packs for the heli also but I can't charge them until I some how persuade xheli.com that the kit was supposed to come with it. Even the insert states the contents of the kit should have it. The charger for the nickle battery only costs $6.00 but I'm not looking forward to spending $8.00 to ship what should be mine after I already paid for it.
Anyway. Charged up the lipo for the first time and crashed the heli very lightly two times with no damage. zipped tied the anti-crash kit becuase the kit was incomplete and missing the plastic tabs advertised to attach to the landing gear.. It works, but still would like to get the clips that are advertised on their website. Even if the tabs don't not fit the landing gear of my HBFP, xheli should give me the explained and photographed kit I paid for.
Hooked up the simulation controller that I ordered along with everything else to a the FMS and have been messing around with that for most of the day.
I admit I might have sounded a bit rash from the start. But If I buy something new for a price of something new, I want it new, no open box bull ****, no items missing from the kit contents advertised, no exceptions. I guess I'll just join the rest of the hobby rc and accept the fact that we are only consumers and are lucky to even receive the things we purchase.. NOT. Buying this from xheli.com quickly made me feel less like a customer and more like a consumer and I don't like that.
I chatted with their online support and was hoping to get someone who actually cared but the only response was: 'Someone will contact you via email, Do you have any more questions?'
I replied: 'Yes, is there a case number or anything so that I can reference this chat?'
I waited 10 minutes for a reply and they acted as if they didn't understand the question. So after 10 minutes I just typed: 'No'. And they immediately replied 'Thank you for contacting support.'
Probably an 8 year old china girl working for 1 dollar a day, I dunno.
Oh well. So I'm going to keep it and try. But I'll certainly never buy for xheli again. I'll look forward to working with ka-planes, I hear they are really good.
xheli.com..... get your act together...
To the person who complained about my question and posts here, yes this is an open forum. My questions, complaints and expereinces are valid, if you did not enjoy reading it sorry. Anyway, I'll start posting on other threads about my new hobby and asking questions.
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