What would you do?

What would you do? (Full Version)

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Ed Cregger -> What would you do? (5/8/2008 3:43:27 PM)
A while back, (January 2008) I ordered an SV 26 from Hobby City in China. It arrived okay in a couple of weeks. I saw their SV 50 and ordered one of them. They were on backorder, but they still charged me $232 and change. I heard some bad things about the engine and cancelled my backorder, which was legal according to their website, though I would, for some reason I cannot explain, lose the shipping portion of the total amount. Okay, no problem. I went to order another SV 26 and use some of my credit. No visible credit was to be found. I thought, no problem, I'll email them. No email address is available. No credit shows in my account. I mentioned this is another post elsewhere on RCU. I tried calling their customer service number dozens of time. No answer, even during our late night, which is their day time. I went there again today, brought up my account, but found that all of my previous orders had been erased and no mention of a credit. Remember this all occurred in 2008. Not only was my account information erased, but there was a nice little note saying, "No talking about your price on the forums". Say what? I can't contact them, they have my money with no way for me to get it back - and then they have the nerve to tell me not to warn other customers so that they won't be stolen from? I said a while back that I was going to go to war with them if they didn't refund my money. I'm giving them a week to contact me - then I get serious about ruining their reputation on the internet. Beware of United Hobbies/Hobby City. They are crooks. Ed Cregger

carrellh -> RE: What would you do? (5/8/2008 3:47:58 PM)
At least attempt a dispute through the credit card company.

Ed Cregger -> RE: What would you do? (5/8/2008 3:50:29 PM)
Yes, that is in progress. Ed Cregger

wjvail -> RE: What would you do? (5/8/2008 4:09:04 PM)
I have done business with United Hobbies numerous times and things always went super. That includes engines that were back-ordered and not billed to my credit card until they were shipped. If your card was billed and the item not shipped, I would expect a refund to my card (to including shipping) and NOT a store credit. The steps from here forward are pretty simple. Try and resolve it with them. It is almost always a misunderstanding. Since it's a long distance thing, you're probably going to be exchanging e-mails. If that fails to get results, do as carrellh suggested... Simply call your card issuer and explainer the situation. They will almost alway immediately remove the charges. All of what you have suggested does not match my experience with these folks. I have to believe they thought they had shipped the item and billed your card. When you asked to cancel the order they believed you were responsible for the shipping. They are most likely waiting for you to return the engine they think they shipped you (and you don't have) They will credit back to your card when they receive the engine you don't have .... if it's not that, there must be some other misunderstanding... Bill

wjvail -> RE: What would you do? (5/8/2008 4:22:38 PM)
Try: support@unitedhobbiessupport.com Bill

asmund -> RE: What would you do? (5/8/2008 7:51:57 PM)
Use the link above, I have contacted them many times and they always respond and clears up issues. I`m sure they will correct things, it has most likely been some sort of misunderstanding somewhere. I have made 34 orders from them the last 15 months and done some corrections and cansellings on the way and had no problems after contacting them.

liquid_TR -> RE: What would you do? (5/8/2008 8:18:48 PM)
I know alot of people here in Turkey some of whom I know personally, doing regular business with Hobby City. Ive never heard a negative feedback about Hobby City. It seems its one of those unlucky cases.. try to email them again.

Ed Cregger -> RE: What would you do? (5/8/2008 9:56:31 PM)
quote: ORIGINAL: wjvail I have done business with United Hobbies numerous times and things always went super. That includes engines that were back-ordered and not billed to my credit card until they were shipped. If your card was billed and the item not shipped, I would expect a refund to my card (to including shipping) and NOT a store credit. The steps from here forward are pretty simple. Try and resolve it with them. It is almost always a misunderstanding. Since it's a long distance thing, you're probably going to be exchanging e-mails. If that fails to get results, do as carrellh suggested... Simply call your card issuer and explainer the situation. They will almost alway immediately remove the charges. All of what you have suggested does not match my experience with these folks. I have to believe they though they had shipped the item and billed your card. When you asked to cancel the order they believed you were responsible for the shipping. They are most likely waiting for you to return the engine they think they shipped you (and you don't have) They will credit back to your card when they recieve the engine you don't have .... if it's not that, there must be some other misunderstanding... Bill Come on, Bill. Give me a break. I have been trying to contact these folks for months now. No one answers the phone. No email address except one and no one replies to my posts to them. Their store rule, if you read the info on the website is that they only refund via store credit. I've been around and around with that website so many times I could puke. All I want is for them to acknowledge my credit. I would gladly take a refund. Why do you think I am resorting to yelling my head off here on RCU. I've tried everything else that I can do. Still, no response. And now they are ordering me not to talk about it, but no resolution to the problem is offered. That proves that they are aware of the problem and that they aren't going to do anything about it. Ed Cregger

submikester -> RE: What would you do? (5/8/2008 10:26:07 PM)
Charge back the credit card. It is one of the reasons to use a credit card is for their customer protection policies.

aussiesteve -> RE: What would you do? (5/8/2008 11:43:08 PM)
Hi Ed I just sent you a PM Apart from the offer in that PM, I would do as Mike has suggested - Charge back the Credit Card. I think you can do that on most cards within 6 months of the debit taking place.

Ed Cregger -> RE: What would you do? (5/9/2008 5:55:30 AM)
I have found the problem. And I agree that the real problem is one of miscommunication in a non native language. When I cancelled the order for the SV50, they made a mistake and listed that order in their own database as having received a credit, when, in fact, they had never charged me at all. For reasons that I will not go into, I did not have access to my own credit card or bank files, so I was relying on their saying that they had issued a credit. It only figures that if I have a credit, then they must have charged me. True? I can see how this would be difficult to convey in a foreign language. It also makes sense as to why they erased their transaction records in my account because they were in error. So, with all of that said, let me state emphatically that I truly and deeply apologize to Hobby City and their staff. Whew! Ed Cregger

Sport_Pilot -> RE: What would you do? (5/9/2008 12:59:35 PM)
OK, great. But what about thier prices? Can't talk?

Ed Cregger -> RE: What would you do? (5/9/2008 3:56:35 PM)
I'm thinking - I'm thinking... <G> That is factual, by the way. But again, It may have been a plea to keep it quiet until resolved and not a beligerant threat. At any rate, my squawking led to the resolution of the problem, even if only serendipitously. Ed Cregger

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