What would you do?

What would you do?
View related threads: (in this forum | in all forums)

Logged in as Guest

Users viewing this topic: none

Printable Version

NIB OS 40 VR-P ABC
Seller: ghost_rider
Details: $150.00 | 4/22/2008 | Classified Ad
We will rotate YOUR AD in this spot if you select "Forum Featured" when placing or editing your ad!

All Forums >> Glow Engines, Gas Engines, Fuel & Mfg Support Forums >> Glow Engines >> What would you do?

Page: [1]

Login

Message

<< Older Topic Newer Topic >>

What would you do? - 5/8/2008 3:43:27 PM

Ed Cregger

Posts: 7244
Joined: 1/31/2002
From: Ringgold, GA, USA
Status: offline

A while back, (January 2008) I ordered an SV 26 from Hobby City in China. It arrived okay in a couple of weeks. I saw their SV 50 and ordered one of them. They were on backorder, but they still charged me $232 and change. I heard some bad things about the engine and cancelled my backorder, which was legal according to their website, though I would, for some reason I cannot explain, lose the shipping portion of the total amount. Okay, no problem. I went to order another SV 26 and use some of my credit. No visible credit was to be found. I thought, no problem, I'll email them. No email address is available. No credit shows in my account. I mentioned this is another post elsewhere on RCU. I tried calling their customer service number dozens of time. No answer, even during our late night, which is their day time.

I went there again today, brought up my account, but found that all of my previous orders had been erased and no mention of a credit. Remember this all occurred in 2008.

Not only was my account information erased, but there was a nice little note saying, "No talking about your price on the forums". Say what?

I can't contact them, they have my money with no way for me to get it back - and then they have the nerve to tell me not to warn other customers so that they won't be stolen from? I said a while back that I was going to go to war with them if they didn't refund my money. I'm giving them a week to contact me - then I get serious about ruining their reputation on the internet.

Beware of United Hobbies/Hobby City. They are crooks.

Ed Cregger

_____________________________

Artisan

"Flying models since the Fifties - I'll get the hang of this yet!!!"

Post #: 1

RE: What would you do? - 5/8/2008 3:47:58 PM

carrellh

Posts: 3125
Joined: 3/30/2003
From: Garland, TX, USA
Status: offline

At least attempt a dispute through the credit card company.

_____________________________

Regards,
Carrell

(in reply to Ed Cregger)

Post #: 2

RE: What would you do? - 5/8/2008 3:50:29 PM

Ed Cregger

Posts: 7244
Joined: 1/31/2002
From: Ringgold, GA, USA
Status: offline

Yes, that is in progress.

Ed Cregger

_____________________________

Artisan

"Flying models since the Fifties - I'll get the hang of this yet!!!"

(in reply to carrellh)

Post #: 3

RE: What would you do? - 5/8/2008 4:09:04 PM

wjvail

Posts: 298
Joined: 9/5/2002
From: Meridian, MS, USA
Status: offline

I have done business with United Hobbies numerous times and things always went super. That includes engines that were back-ordered and not billed to my credit card until they were shipped.

If your card was billed and the item not shipped, I would expect a refund to my card (to including shipping) and NOT a store credit.

The steps from here forward are pretty simple. Try and resolve it with them. It is almost always a misunderstanding. Since it's a long distance thing, you're probably going to be exchanging e-mails. If that fails to get results, do as carrellh suggested... Simply call your card issuer and explainer the situation. They will almost alway immediately remove the charges.

All of what you have suggested does not match my experience with these folks. I have to believe they thought they had shipped the item and billed your card. When you asked to cancel the order they believed you were responsible for the shipping. They are most likely waiting for you to return the engine they think they shipped you (and you don't have) They will credit back to your card when they receive the engine you don't have .... if it's not that, there must be some other misunderstanding...

Bill

< Message edited by wjvail -- 5/9/2008 7:57:06 AM >

_____________________________

"Well, Nothing bad can happen now."
www.RCScreenProtectors.com

(in reply to Ed Cregger)

Post #: 4

RE: What would you do? - 5/8/2008 4:22:38 PM

wjvail

Posts: 298
Joined: 9/5/2002
From: Meridian, MS, USA
Status: offline

Try: support@unitedhobbiessupport.com

Bill

< Message edited by wjvail -- 5/8/2008 4:32:04 PM >

_____________________________

"Well, Nothing bad can happen now."
www.RCScreenProtectors.com

(in reply to wjvail)

Post #: 5

RE: What would you do? - 5/8/2008 7:51:57 PM

asmund

Posts: 1767
Joined: 11/20/2005
From: Floroe, NORWAY
Status: offline

Use the link above, I have contacted them many times and they always respond and clears up issues. I`m sure they will correct things, it has most likely been some sort of misunderstanding somewhere. I have made 34 orders from them the last 15 months and done some corrections and cansellings on the way and had no problems after contacting them.

(in reply to wjvail)

Post #: 6

RE: What would you do? - 5/8/2008 8:18:48 PM

liquid_TR

Posts: 389
Joined: 4/8/2007
From: ISTANBUL, TURKEY
Status: offline

I know alot of people here in Turkey some of whom I know personally, doing regular business with Hobby City.

Ive never heard a negative feedback about Hobby City.

It seems its one of those unlucky cases.. try to email them again.

< Message edited by liquid_TR -- 5/8/2008 8:19:27 PM >

_____________________________

LiQuid TR

(in reply to asmund)

Post #: 7

RE: What would you do? - 5/8/2008 9:56:31 PM

Ed Cregger

Posts: 7244
Joined: 1/31/2002
From: Ringgold, GA, USA
Status: offline

quote:

ORIGINAL: wjvail

I have done business with United Hobbies numerous times and things always went super. That includes engines that were back-ordered and not billed to my credit card until they were shipped.

If your card was billed and the item not shipped, I would expect a refund to my card (to including shipping) and NOT a store credit.

The steps from here forward are pretty simple. Try and resolve it with them. It is almost always a misunderstanding. Since it's a long distance thing, you're probably going to be exchanging e-mails. If that fails to get results, do as carrellh suggested... Simply call your card issuer and explainer the situation. They will almost alway immediately remove the charges.

All of what you have suggested does not match my experience with these folks. I have to believe they though they had shipped the item and billed your card. When you asked to cancel the order they believed you were responsible for the shipping. They are most likely waiting for you to return the engine they think they shipped you (and you don't have) They will credit back to your card when they recieve the engine you don't have .... if it's not that, there must be some other misunderstanding...

Bill

Come on, Bill. Give me a break. I have been trying to contact these folks for months now. No one answers the phone. No email address except one and no one replies to my posts to them. Their store rule, if you read the info on the website is that they only refund via store credit. I've been around and around with that website so many times I could puke. All I want is for them to acknowledge my credit. I would gladly take a refund. Why do you think I am resorting to yelling my head off here on RCU. I've tried everything else that I can do. Still, no response. And now they are ordering me not to talk about it, but no resolution to the problem is offered. That proves that they are aware of the problem and that they aren't going to do anything about it.

Ed Cregger

_____________________________

Artisan

"Flying models since the Fifties - I'll get the hang of this yet!!!"

(in reply to wjvail)

Post #: 8

RE: What would you do? - 5/8/2008 10:26:07 PM

submikester

Posts: 1177
Joined: 8/13/2004
From: El Segundo, CA, USA
Status: online

Charge back the credit card. It is one of the reasons to use a credit card is for their customer protection policies.

(in reply to Ed Cregger)

Post #: 9

RE: What would you do? - 5/8/2008 11:43:08 PM

aussiesteve

Posts: 940
Joined: 10/12/2005
From: TEDA (Tianjin)Tianjin, CHINA
Status: offline

Hi Ed
I just sent you a PM

Apart from the offer in that PM, I would do as Mike has suggested - Charge back the Credit Card. I think you can do that on most cards within 6 months of the debit taking place.

_____________________________

Australian agent for
RCGF engines & Boxes, 33RC airframes, Tzone models, Super Kraft (SK) & others

(in reply to Ed Cregger)

Post #: 10

RE: What would you do? - 5/9/2008 5:55:30 AM

Ed Cregger

Posts: 7244
Joined: 1/31/2002
From: Ringgold, GA, USA
Status: offline

I have found the problem. And I agree that the real problem is one of miscommunication in a non native language.

When I cancelled the order for the SV50, they made a mistake and listed that order in their own database as having received a credit, when, in fact, they had never charged me at all.

For reasons that I will not go into, I did not have access to my own credit card or bank files, so I was relying on their saying that they had issued a credit. It only figures that if I have a credit, then they must have charged me. True?

I can see how this would be difficult to convey in a foreign language. It also makes sense as to why they erased their transaction records in my account because they were in error.

So, with all of that said, let me state emphatically that I truly and deeply apologize to Hobby City and their staff.

Whew!

Ed Cregger

_____________________________

Artisan

"Flying models since the Fifties - I'll get the hang of this yet!!!"

(in reply to aussiesteve)

Post #: 11

RE: What would you do? - 5/9/2008 12:59:35 PM

Sport_Pilot

Posts: 7242
Joined: 1/21/2002
From: Acworth, GA, USA
Status: offline

OK, great. But what about thier prices? Can't talk?

(in reply to Ed Cregger)

Post #: 12

RE: What would you do? - 5/9/2008 3:56:35 PM

Ed Cregger

Posts: 7244
Joined: 1/31/2002
From: Ringgold, GA, USA
Status: offline

I'm thinking - I'm thinking... <G>

That is factual, by the way. But again, It may have been a plea to keep it quiet until resolved and not a beligerant threat. At any rate, my squawking led to the resolution of the problem, even if only serendipitously.

Ed Cregger

_____________________________

Artisan

"Flying models since the Fifties - I'll get the hang of this yet!!!"

(in reply to Sport_Pilot)

Post #: 13

Page: [1]

All Forums >> Glow Engines, Gas Engines, Fuel & Mfg Support Forums >> Glow Engines >> What would you do?
Page: [1]

Jump to: