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snurckle -> RE: Advantage Hobby Poor Customer service (5/29/2008 12:35:33 AM)
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I think I'm in the boat with everybody else- Advantage Hobby will not receive my business EVER. TowerHobbies or Horizon Hobbies Direct. I've actually never ordered anything except from TowerHobbies, as they seem to have the best prices. I've ordered from them several times - and each and every time - the order has arrived a day earlier than expected. Ordered a TF GE Corsair on Monday night, it was at my house on Thursday, and that was standard shipping. Bad thing was - I didn't want it to arrive so early, but I cleared it up with the wife, and told her to put a sock in it...in nicer terms (of course).
Either way - the novel above doesn't impress me. They should have contacted you directly, and cleared it up during that call. Instead they wait until somebody else contacts them...and then they start to listen to the VOC. (Voice of the Costumer) There are many aspects of running a business - and none greater than the VOC. If you aren't providing the service that the customer wants, the customer will go elsewhere. The right part, at the right time, in the right place, is a quality standard, and if you can't meet the quality standard you are operating well below a 4 sigma - and almost every retailer company in the world should hold at a minimum that 4 sigma level, whereas each should strive for 6 sigma. Consider 4 sigma = 99.9937 % of orders are the right part, at the right time, and in the right place.
Just something to think about...
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