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RTL Fasteners Co. - 5/9/2008 2:25:06 PM   
SoCalSal


 

Posts: 818
Joined: 3/5/2005
From: spring valley , CA, USA
Status: offline 		Hi.FYI I have ordered from RTL fasteners several times and have always received the best of service. So I thought I would just let everyone know that this company is the BEST company to use if you need their products.

Last week I placed an order for some screws and such. The order came to me via UPS. All was well. But then 2 days later I received a second order duplicating the first. Of course it was billed to my C.C. I then contacted RTL to see how they wanted to handle this matter, to see if I did something wrong or if it was on their side of the transaction. Well RTL got back to me and owed up to their mistake. They explained to me that they had a "glitch" in their system.

Well I expected them to say send the order back and we will credit your card the amount. Well they sent me a e-mail and told me to keep the product and that they would issue a refund to my credit card. This was a $70 order!!! But RTL just said they were sorry for their mistake and took the hit.

This is the type of service we as modelers need in this hobby. I hope all of you that need fasteners and such will buy from RTL as they are just a good company to work with. And the fasteners are a lot cheaper if you buy them this way.

Just thought I would give RTL Fasteners a big "WELL DONE" they deserve it.

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RE: RTL Fasteners Co. - 5/9/2008 3:29:34 PM   
waagbuck



Posts: 400
Joined: 10/14/2002
From: Sterling, VA, USA
Status: offline 		I've also had the best of service from RTL Fasteners.

(in reply to SoCalSal)
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RE: RTL Fasteners Co. - 5/9/2008 3:48:41 PM   
MasterAlex



Posts: 474
Joined: 6/26/2005
From: Central, IN, USA
Status: offline
quote:

ORIGINAL: waagbuck

I've also had the best of service from RTL Fasteners.

Agreed! I have had a great experience there too!



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RE: RTL Fasteners Co. - 5/9/2008 10:02:03 PM   
semeraro


 

Posts: 42
Joined: 8/16/2007
From: Mahomet, IL, USA
Status: offline
This is timely information. I need to order a pile of hardware and was wondering if I should give RTL or Microfasteners a try. I will try RTL first. I have no experience with either and assume both are OK. I will try RTL first based on the positive feecback here. Thanks.

Dave

(in reply to MasterAlex)
       Post #: 4

RE: RTL Fasteners Co. - 5/9/2008 11:53:24 PM   
aussiesteve


 

Posts: 978
Joined: 10/12/2005
From: TEDA (Tianjin)Tianjin, CHINA
Status: online 		I agree RTL service is excellent
We have a lot of trouble getting the size fasteners we use in this hobby in decent quantities in Oz. I recently ordered a Metric assortment, a Master Assortment and a Giant scale assortment and a few various tools from them. About $500 all up. The package arrived on my doorstep in West Australia within a week. That's about as far away from RTL's premises as you can get. It is all excellent quality stuff.

now I have to build a lot of planes so I can use them all up and get some more

< Message edited by aussiesteve -- 5/9/2008 11:56:50 PM >

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RE: RTL Fasteners Co. - 5/10/2008 4:40:20 AM   
DavidAgar



Posts: 2666
Joined: 12/5/2001
From: Battle Ground, WA, USA
Status: offline 		I have ordered from RTL on a couple of occassions and have nothing but praise for them. Good Luck, Dave


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RE: RTL Fasteners Co. - 5/10/2008 6:25:10 AM   
digital_trucker



Posts: 1141
Joined: 2/4/2006
From: Dorr, MI, USA
Status: offline 		I'll add my voice to the tumult....they're great to do business with.

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RE: RTL Fasteners Co. - 5/11/2008 8:28:18 PM   
tailskid



Posts: 5451
Joined: 11/30/2001
From: Tolleson, AZ, USA
Status: offline 		And who sez the Internet is for bottom feeders and low lifes????

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RE: RTL Fasteners Co. - 5/11/2008 8:59:12 PM   
digital_trucker



Posts: 1141
Joined: 2/4/2006
From: Dorr, MI, USA
Status: offline 		Well, even a blind pig finds a nut once in a while.

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RE: RTL Fasteners Co. - 5/12/2008 3:43:32 AM   
JimInCA



Posts: 69
Joined: 7/27/2004
From: Fremont, CA, USA
Status: offline 		I placed one order with RTL Fasteners with good results. I ordered their Master Assortment. The price was great, but the best part is the convenience. When ever I need a bolt or nut or what ever, I just get out my little box and I have exactly what I need. No searching or having to head to the hobby shop. That's GREAT. It puts a smile on my face every time when I have the exact part that I need and it's the correct length. I'm getting low on some of the more popular parts and you can rest assured that my next order will be with RTL.
Jim...

< Message edited by JimInCA -- 5/12/2008 3:45:15 AM >

(in reply to digital_trucker)
       Post #: 10

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