My hats off to 3-D Hobbies! (Full Version)

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knotnuts -> My hats off to 3-D Hobbies! (5/16/2008 1:57:49 PM)

I just wanted to share something I found to be very rare in todays world.. I ordered an Aspera from 3-D Hobbies last week and started assembly as soon as it arrived. I found that the wing tube to be a very tight fit and called Ben to ask about a tip for making it a little less snug. As soon as he heard about my problem, he said that their goal as a company was a zero defect policy. Even after finding out that I could probably still complete the airframe, he immediately sent me another complete kit!!!(no cost to me for anything!)He said "George, now you will have a back up airframe!" I got an E-mail an hour later from UPS that my replacement was on the way!!!! In todays world there is ONE company who has a zero defects policy (take note Futaba), and has the best customer service that I have ever experenced in 51 years of foolin' around with this hobby! My hat is off to Ben and 3-D Hobbies, their products, engineering, and service are second to no one that I have ever dealt with. Thanks Ben, you made my day!!



Xavier Mouraux -> RE: My hats off to 3-D Hobbies! (5/19/2008 8:57:13 AM)

This is a great airplane. You will love it. It could do any maneuver the bigger airplanes do, almost as well. It is very visible in the air thanks to its color scheme. I use it to practice F3A sequences or specific maneuvers that I have problem with.

I lost my first one in a midair last fall and the parts were still falling from the sky that I knew I would get another one  The #2 flew as soon the snow was gone from my field this spring. Have fun.

Xavier



knotnuts -> RE: My hats off to 3-D Hobbies! (5/22/2008 10:45:47 PM)

[:D][:D][:D] Well now I can afford one mid-air, I've got a back up!! LOL!! I just can't get over 3-d Hobbies, there something else!!!! I hope I'm gonna maiden my Aspera in the next few days!!



Doc Austin -> RE: My hats off to 3-D Hobbies! (5/29/2008 12:42:24 PM)

quote:

ORIGINAL: knotnuts

[:D][:D][:D] Well now I can afford one mid-air, I've got a back up!! LOL!! I just can't get over 3-d Hobbies, there something else!!!! I hope I'm gonna maiden my Aspera in the next few days!!


You must like the airplane since you have bought another without flying the first one, but I did the same thing.

For those of you who may not have seen it, Here is my Aspera Review

[image]http://image2-5.rcuniverse.com/e1/magazine/reviews/867/header.jpg[/image]



knotnuts -> RE: My hats off to 3-D Hobbies! (5/29/2008 1:43:28 PM)

I did maiden the first ship before the second one arrived, Doc. [:D][:D] I loved it.. 2 clicks of aileron trim and it was "hands off"! I'll never get the wing tube out of the first one, but that was the reason for getting a replacement sent. It still fits in my Suburban with the wings attached.[:D][:D]



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