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All Forums >> RC Cars, Buggies, Trucks, Tanks and more >> Redcat Racing Support >> Redcat.com whats the problem?
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Redcat.com whats the problem? - 7/24/2008 10:56:17 PM   
stagga


 

Posts: 111
Joined: 4/29/2008
From: Bay, BERMUDA
Status: offline 		im been tryin to order some parts...but my card keeps gettin some error. its the same card i've been using before and on towerhobbies.....all i want is some chrome rims for my tornado!
       Post #: 1

RE: Redcat.com whats the problem? - 7/24/2008 11:53:08 PM   
RedcatRacing



Posts: 488
Joined: 6/3/2005
From: phoenix, AZ, USA
Status: offline 		The billing address must match what is on file and the name on the order must match the name on the card.

If you continue having trouble, please give us a call and we will be happy to get it entered for you.

The shopping cart authorizes the card at time of order and if the funds are not available or the address info is wrong, than it will fail.



Darin


_____________________________

Darin Oreman
REDCAT RACING

(in reply to stagga)
       Post #: 2

RE: Redcat.com whats the problem? - 7/25/2008 1:54:05 AM   
stagga


 

Posts: 111
Joined: 4/29/2008
From: Bay, BERMUDA
Status: offline 		Ok thanks. Well the shipping address is different from the billing address. and apparently thats not allowed. its my bros address..but my card...maybe i can get him to let me use his card

(in reply to RedcatRacing)
       Post #: 3

RE: Redcat.com whats the problem? - 7/25/2008 1:46:07 PM   
r\c justin


 

Posts: 227
Joined: 12/16/2007
From: Starkville, MS, USA
Status: offline 		hey stagga the billing address doesn't really matter it going to be paid through ur card!! so its not like its going to be payed for

(in reply to stagga)
       Post #: 4

RE: Redcat.com whats the problem? - 8/8/2008 2:03:13 PM   
stagga


 

Posts: 111
Joined: 4/29/2008
From: Bay, BERMUDA
Status: offline 		redcat you would be happy to kno from now on i will exclusively deal with only redcat! (well once i sort out the online ordering error i got) exceed is got a bunch of day dreamers workin over there. i made a simple order and they couldn't get it right (for the 2nd time) my car is an exceed forza...but for now on it will be all redcat parts!!

(in reply to r\c justin)
       Post #: 5

RE: Redcat.com whats the problem? - 8/8/2008 10:47:37 PM   
Redcat_Mike



Posts: 45
Joined: 3/14/2008
From: Phoenix, AZ, USA
Status: offline 		actually justin, the billing adress matters greatly. Its the only way online companies can protect themselves from fraud, and why a billing adress verification is required.

_____________________________

Mike Friery
www.redcatracing.com

(in reply to stagga)
       Post #: 6

RE: Redcat.com whats the problem? - 8/11/2008 2:33:58 PM   
Mr_Byte


 

Posts: 40
Joined: 9/14/2003
From: Ocala, FL, USA
Status: offline 		This isn't exactly a credit card thing, just a note or observation about the new Redcat.com.

1. Get the house geeks to figure out how to mask all that netsuite.com stuff...sorry, so that the URL remains redcat.com/whatever/foo.asp instead of having netsuite in the address bar. It looks better that way.

2. I'll do a search on a part and get an error page, hit back and reload and the search goes thru. This is an ugly problem, one that may drive people off the site.

I really liked the old search/parts lookup better. If there's a way to get a list of all the parts, then I can lookup what I need using my browser's find function.

other than that, no complaints.


Jeff

< Message edited by Mr_Byte -- 8/11/2008 4:01:34 PM >

(in reply to Redcat_Mike)
       Post #: 7

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