poor service

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poor service - 8/11/2008 9:50:31 PM

77chickenhawk

Posts: 178
Joined: 9/8/2006
From: Clovis, CA, USA
Status: offline

June 23rd i called about a broken canopy on my 80" zero. i was told then it was being shipped.. well that was a lie.. pretty disapointed at your poor service i have this new plane that i cannot fly.. I swear ill be a pain in the A$$ if i dont get it with attacted tracking # and i will make it my purpose in life to tell everyone NOT to buy any of your products

Post #: 1

RE: poor service - 8/11/2008 11:06:08 PM

nitrostaff1

Posts: 1251
Joined: 10/20/2006
From: LA, CA, USA
Status: offline

what's your order number so I can help you.

John
Nitro Planes

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Post #: 2

RE: poor service - 8/11/2008 11:07:21 PM

77chickenhawk

Posts: 178
Joined: 9/8/2006
From: Clovis, CA, USA
Status: offline

17210252890263-47166

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Post #: 3

RE: poor service - 8/11/2008 11:17:08 PM

nitrostaff1

Posts: 1251
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From: LA, CA, USA
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I'll have a canopy shipped to you today. Sorry for the delay and thank you for beng very patient.

John
Nitro Planes

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Post #: 4

RE: poor service - 8/11/2008 11:18:34 PM

77chickenhawk

Posts: 178
Joined: 9/8/2006
From: Clovis, CA, USA
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I request a tracking #.. I have been told its in the mail before

(in reply to nitrostaff1)

Post #: 5

RE: poor service - 8/11/2008 11:26:48 PM

nitrostaff1

Posts: 1251
Joined: 10/20/2006
From: LA, CA, USA
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it's the same tracking 1ZX03V030392559034 UPS

it's going out today for sure.

John
Nitro Planes

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Post #: 6

RE: poor service - 8/11/2008 11:43:33 PM

77chickenhawk

Posts: 178
Joined: 9/8/2006
From: Clovis, CA, USA
Status: offline

i will stay on it.. i have a friend that has gotten a tracking # as well and he never got anything.. . so im not out of your hair yet.. but thanks for the words. we'll see if it all transpires

(in reply to nitrostaff1)

Post #: 7

RE: poor service - 8/12/2008 12:15:55 AM

nitrostaff1

Posts: 1251
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From: LA, CA, USA
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what's your friend's order number so I can help him out too.

John
Nitro Planes

quote:

ORIGINAL: 77chickenhawk

i will stay on it.. i have a friend that has gotten a tracking # as well and he never got anything.. . so im not out of your hair yet.. but thanks for the words. we'll see if it all transpires

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Post #: 8

RE: poor service - 8/12/2008 12:47:19 AM

77chickenhawk

Posts: 178
Joined: 9/8/2006
From: Clovis, CA, USA
Status: offline

they refunded his money and said they cant get him the part. its for the 60 size hellcat cowling after waiting for 6 months saying they sent it with a tracking #

< Message edited by 77chickenhawk -- 8/12/2008 12:48:01 AM >

(in reply to nitrostaff1)

Post #: 9

RE: poor service - 8/12/2008 2:43:17 AM

nitrostaff1

Posts: 1251
Joined: 10/20/2006
From: LA, CA, USA
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Sorry about this if your friend still need the part let me know and I'll try to locate one for him.

Thanks
John
Nitro Planes

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Post #: 10

RE: poor service - 8/12/2008 4:50:51 PM

77chickenhawk

Posts: 178
Joined: 9/8/2006
From: Clovis, CA, USA
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well I checked ups and i'm pleased to report my canopy is half way here. I thank you for your prompt action, you guys are on the good list again.

Tracking Number: 1Z X03 V03 03 9255 903 4
Type: Package
Status: In Transit

Rescheduled Delivery: 08/13/2008
Shipped To: CLOVIS, CA, US
Shipped/Billed On: 06/23/2008
Service: GROUND
Weight: 1.00 Lb

(in reply to nitrostaff1)

Post #: 11

RE: poor service - 8/13/2008 12:11:04 AM

nitrostaff1

Posts: 1251
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From: LA, CA, USA
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Thanks for understanding. I'm here to help.

John
Nitro Planes

quote:

ORIGINAL: 77chickenhawk

well I checked ups and i'm pleased to report my canopy is half way here. I thank you for your prompt action, you guys are on the good list again.

Tracking Number: 1Z X03 V03 03 9255 903 4
Type: Package
Status: In Transit

Rescheduled Delivery: 08/13/2008
Shipped To: CLOVIS, CA, US
Shipped/Billed On: 06/23/2008
Service: GROUND
Weight: 1.00 Lb

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Post #: 12

RE: poor service - 8/15/2008 6:44:47 AM

GIJon

Posts: 86
Joined: 4/28/2002
From: Ryde, CA, USA
Status: offline

John,

Any idea when the next shipment of pilots will be in? I ordered a R/C Model Warbird Pilot #5 for Warbird Planes. I was given a tracking number and 1 week later received a message that they were out of stock. Order # yhst-17210252890263-50495

Thanks, Jon

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Jon's Arf Building Service
www.kobeko.com/ARFService.htm

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Post #: 13

RE: poor service - 8/15/2008 11:49:37 PM

nitrostaff1

Posts: 1251
Joined: 10/20/2006
From: LA, CA, USA
Status: offline

sorry that it's sold out. Would you like another pilot model instead?

I don't have ETA on the next shipment. Let me know

John
Nitro Planes

quote:

ORIGINAL: GIJon

John,

Any idea when the next shipment of pilots will be in? I ordered a R/C Model Warbird Pilot #5 for Warbird Planes. I was given a tracking number and 1 week later received a message that they were out of stock. Order # yhst-17210252890263-50495

Thanks, Jon

_____________________________

--===www.nitroplanes.com===----

(in reply to GIJon)

Post #: 14

RE: poor service - 8/16/2008 5:54:57 AM

GIJon

Posts: 86
Joined: 4/28/2002
From: Ryde, CA, USA
Status: offline

Thanks, John

That is the only one I want for my plane.

Jon

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www.kobeko.com/ARFService.htm

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Post #: 15

RE: poor service - 8/19/2008 12:09:40 AM

nitrostaff1

Posts: 1251
Joined: 10/20/2006
From: LA, CA, USA
Status: offline

ok will send you the pilot once it's instock.

John
NItro Planes

quote:

ORIGINAL: GIJon

Thanks, John

That is the only one I want for my plane.

Jon

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--===www.nitroplanes.com===----

(in reply to GIJon)

Post #: 16

RE: poor service - 9/14/2008 3:58:51 AM