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David Eichstedt -> RE: ***** New E Flite F16 400 DF (Thunderbird Scheme) ***** (3/21/2009 3:44 AM)
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imagine95,
OK, let's go back to your original complaint, that you contacted Horizon at the beginning of January and was told there was no upgrade system planned for the near future. The fan unit you saw in the consumer quarterly (Delta-V 480) was actually announced in November and started shipping in January. I apologize that the rep didn't think to tell you about this system, but the truth is we're not really pushing it as a performance upgrade for the F-16. It's more of a 4S upgrade for the F-15. It has a 4000 kV outrunner which only puts out slightly more thrust than the stock F-16 system on 3S. On 4S, it does make a significant difference, but getting a 4S system to fit into the F-16 is a real trick. We did one flight with this setup using two 2S batteries wired in series using a harness, placing one battery in the stock location and one behind the nosewheel steering servo. We see that as more complexity than most customers would want in a foam EDF, so we're not recommending that setup.
Next, you complained about not getting a response to an email sent through the website. I hate to say this, but we do see this quite a bit. There is a problem somewhere with this system, and I believe we're working on it. It seems like there's a black hole where email messages go unaswered. I'm in product development, not product support or IT, so I don't know exactly how that mechanism works. All I can recommend is that by calling the toll-free product support number (1-877-504-0233) you're certain to reach a real person.
Finally, it looks like you did eventually reach product support on March 2nd. In your words, "I had a conversation that ended 10 min. ago with Horizon and it appears to be a dead issue." I'm not really sure what this means. Did you request a new airplane or maybe a different fan system? Did the technician ask you to send back a broken airplane, or a receipt? Since you are continuing to complain, you obviously didn't get the problem resolved to your satisfaction. At the same time, you haven't described here what you're looking for at this time. It sounds like you've already thrown the airplane away, which could have had a bearing on the non-resolution during the phone call on March 2nd. Regardless of that call, if there actually is anything we can do help your situation, please PM me and we'll take it offline.
Most of the time we don't talk about upcoming products until they're officially announced. Sometimes we make exceptions. In this case, I don't think there will be any harm in letting you know that we are working on a better power system for the F-16. I would expect it to be available in late spring or early summer, but we won't be making any official announcements for some time.
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