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kable21 -> RE: ***** New E Flite F16 400 DF (Thunderbird Scheme) ***** (11/22/2008 5:28 PM)
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Rick, After speeking to them on the phone a cuple of times they were noncooperative, it was like they didn't care and it was my problem. So I went to the hobby shop in town here where I got it Nice Twice to see what they could do and best thing he said was he could order the stock motor and if it keeps burning up he would keep sending it in, well that was last weekend and I still havnt herd of the motor coming in so I looked up on horizons website and the motor is on backorder hmm so once again I contacted horizon on that and they had no idea as to when they were going to get the motors they guy was just "guessing" sometime in december. So ive almost lost my patience with this crap aand I didn't spend a barrel of money to have just sit out on my table (like it has for the past 3 weeks). So I went ahead and got a custom motor to try and end this frustration. And.... Sending them this fine letter about a week and a half ago with no reply given what so ever! 11/11/08 Horizon Hobby, Inc. 4105 Fieldstone Rd Champaign, IL 61822 To Whom It May Concern: With great excitement I recently purchased your e-flite F-16 ARF. All assembly instructions, servo materials, and equipment placement was followed exactly. Trims were adjusted for low rates and the model balanced one cm nose heavy to recommendations, using the suggested thunder power lipo battery. Today I took the plane to the flying field for its first flight, take-off was well, plane performed outstanding, had good attitude and performance most of the flight was at half and ¾ for a period of about seven minutes. The flight was ended with a motor failure requiring a dead-stick landing. After ground inspection and motor test running it appears the motor has failed, with mechanical grinding and burning odor. Under the flight conditions this should have never occurred, especially on the maiden flight. Following today’s incident I performed some online Inquiries through several r/c blog sites and it was confirmed by several other modelers that motor failures are common with this model. The purpose for writing is to inquire if there is a remedy or replacement for the failure. The model is fully intact, successful first flight, but won’t fly again. I have been an avid r/c pilot for many years. And I have enjoyed many of your products. I’m hoping you will stand behind this one. Sincerely, Kurt Able You think they would of at least replyed to my message, I think I just may send them my junk motor, along with my customer evaluation!
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