Not getting me emails from the marketplace  
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All Forums >> RC Universe Support >> MarketPlace questions or problem? >> Not getting me emails from the marketplace
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Not getting me emails from the marketplace - 9/2/2008 5:11:49 AM   
SCOOTER1985


 

Posts: 58
Joined: 6/1/2007
From: PLANTCITY, FL, USA
Status: offline 		For a while now I do not recieve my question's in my email..Nor can I recieve my invoices or update status..Does anyone have a clue what it might be? Its not going to my spam folder...I have used RCU for a long while now and have had no problems until the past 3 weeks...Let me know if you guys have any ideas on this...Thanks Preston
       Post #: 1

RE: Not getting me emails from the marketplace - 9/2/2008 4:54:00 PM   
Dan767



Posts: 485
Joined: 4/15/2003
From: Federal Way, WA, USA
Status: offline 		Same thing is happening to me. An offer is in rejected box, and I haven't rejected the offer. (I'd like to accept it, but can't)

< Message edited by Dan767 -- 9/2/2008 6:58:11 PM >

_____________________________

Dan
www.ctf.org www.caringbridge.org/visit/ashleyv Isaiah 40:31

(in reply to SCOOTER1985)
       Post #: 2

RE: Not getting me emails from the marketplace - 9/5/2008 1:01:45 AM   
JWN



Posts: 4983
Joined: 3/26/2002
From: Florence, TX, USA
Status: online 		I note both of you are using Yahoo.com email accounts. What you describe is a very common problem with the Yahoo email spam filter. Even if you have disabled the spam filter, Yahoo will block emails from our servers unless you specifically configure the spam filter to allow emails from RCUniverse.com. Why Yahoo does this is a mystery to us. We have contacted them and not received a response.

_____________________________

John
Marketplace Moderator
Win prizes by referring new members! - http://www.rcuniverse.com/members/referraladmin.cfm

(in reply to Dan767)
       Post #: 3

RE: Not getting me emails from the marketplace - 10/5/2008 6:38:09 AM   
davidhand


 

Posts: 1
Joined: 5/25/2007
From: , CA, USA
Status: offline 		I seem to be having a similar problem to SCOOTER1985 I get an initial automatic confirmation from RCU and an acceptance from the seller but I don't get any invoices through RCU, I have to communicate directly with the seller.
Dave.

(in reply to JWN)
       Post #: 4

RE: Not getting me emails from the marketplace - 10/7/2008 5:21:46 PM   
JWN



Posts: 4983
Joined: 3/26/2002
From: Florence, TX, USA
Status: online 		Check the settings on your spam filter. If it is already configured to allow emails from RCUniverse.com, then you will need to contact your ISP to find out why they are blocking our emails.

_____________________________

John
Marketplace Moderator
Win prizes by referring new members! - http://www.rcuniverse.com/members/referraladmin.cfm

(in reply to davidhand)
       Post #: 5

RE: Not getting me emails from the marketplace - 10/7/2008 5:27:19 PM   
SCOOTER1985


 

Posts: 58
Joined: 6/1/2007
From: PLANTCITY, FL, USA
Status: offline 		I filed a trouble ticket with rcu..No one could tell what the problem was..But they fixed it some how! I have had no problems since..Great job guy's!!! Thanks a million!!

(in reply to JWN)
       Post #: 6

RE: Not getting me emails from the marketplace - 10/7/2008 7:41:58 PM   
JWN



Posts: 4983
Joined: 3/26/2002
From: Florence, TX, USA
Status: online 		Occasionally, one of our servers will hang and emails will not be sent. The solution is to reboot the machine. This is normally caught only a couple of hours after the issue occurs. If the problem lasts more than one day, spam filters either in your email program or at your ISP are suspect. Hotmail, Yahoo, AOL and Earthlink are the worst for these problems.

_____________________________

John
Marketplace Moderator
Win prizes by referring new members! - http://www.rcuniverse.com/members/referraladmin.cfm

(in reply to SCOOTER1985)
       Post #: 7

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