quote:

ORIGINAL: Larry3215

quote:

ORIGINAL: mimoore67

I spoke to Doug, and I have learned from experience many times with smaller vendors, to call, ask if a item is in stock, when it will be shipped and then decide to pay. I too want these retracts as they seem to a great alternative to mechanical and the pneumatics, just plug and go. Don't give a vendor your money until they verbally tell you they are in stock. I know some of you have been told that the retracts were done and ready to be shipped, I hope that this was an error in communication and nothing else, but hopefully Lado-Tech will deliver in the end. People don't give out your credit card numbers for items that aren't in stock!

You need to re-read my earlier posts and those of the other upset guys.

Most all of us DID speak to Doug before ordering. I placed my order by phone. PRIOR to giving him my credit card - I was assured they would ship "later this week".

We were ALL lied to - to our faces or by e-mail over and over and over and over again.

In my case - seven times in a row.

Other guys for over a year.

I told you above and others have said the same thing - when you talk to Doug on the phone you just know he is trust worthy. Thats the way he comes across.

Dont believe it.

This is not a simple mis communication.

Its a habit. Its his standard business practice. Its how he operates.

Doug lies to his customers.

Period.

quote:

ORIGINAL: Dick T.

quote:

ORIGINAL: Larry3215

quote:

ORIGINAL: mimoore67

I spoke to Doug, and I have learned from experience many times with smaller vendors, to call, ask if a item is in stock, when it will be shipped and then decide to pay. I too want these retracts as they seem to a great alternative to mechanical and the pneumatics, just plug and go. Don't give a vendor your money until they verbally tell you they are in stock. I know some of you have been told that the retracts were done and ready to be shipped, I hope that this was an error in communication and nothing else, but hopefully Lado-Tech will deliver in the end. People don't give out your credit card numbers for items that aren't in stock!

You need to re-read my earlier posts and those of the other upset guys.

Most all of us DID speak to Doug before ordering. I placed my order by phone. PRIOR to giving him my credit card - I was assured they would ship "later this week".

We were ALL lied to - to our faces or by e-mail over and over and over and over again.

In my case - seven times in a row.

Other guys for over a year.

I told you above and others have said the same thing - when you talk to Doug on the phone you just know he is trust worthy. Thats the way he comes across.

Dont believe it.

This is not a simple mis communication.

Its a habit. Its his standard business practice. Its how he operates.

Doug lies to his customers.

Period.

Early on before these issues arose, I chose to not order based on two similar issues; failure to respond to email requests about stock status and failure to reply to a PM here in RCU. Those failures painted an unfavorable picture so I moved on. It appears my choice proved correct.

There have been times in my two businesses (custom decals and graphic design-publishing) where unforseen circumstances have caused delivery delays or my cancelling orders. The difference here is I accept no up front money from clients....payment on delivery only. Been doing business for fifteen years this way, no regrets, and operate on money already earned.

Those of you who prepaid and have not challenged your credit card, paypal or money order are enabling poor business practices and will loose, or already have lost, your money.

quote:

ORIGINAL: bigtim

quote:

ORIGINAL: Dick T.

quote:

ORIGINAL: Larry3215

quote:

ORIGINAL: mimoore67

I spoke to Doug, and I have learned from experience many times with smaller vendors, to call, ask if a item is in stock, when it will be shipped and then decide to pay. I too want these retracts as they seem to a great alternative to mechanical and the pneumatics, just plug and go. Don't give a vendor your money until they verbally tell you they are in stock. I know some of you have been told that the retracts were done and ready to be shipped, I hope that this was an error in communication and nothing else, but hopefully Lado-Tech will deliver in the end. People don't give out your credit card numbers for items that aren't in stock!

You need to re-read my earlier posts and those of the other upset guys.

Most all of us DID speak to Doug before ordering. I placed my order by phone. PRIOR to giving him my credit card - I was assured they would ship "later this week".

We were ALL lied to - to our faces or by e-mail over and over and over and over again.

In my case - seven times in a row.

Other guys for over a year.

I told you above and others have said the same thing - when you talk to Doug on the phone you just know he is trust worthy. Thats the way he comes across.

Dont believe it.

This is not a simple mis communication.

Its a habit. Its his standard business practice. Its how he operates.

Doug lies to his customers.

Period.

Early on before these issues arose, I chose to not order based on two similar issues; failure to respond to email requests about stock status and failure to reply to a PM here in RCU. Those failures painted an unfavorable picture so I moved on. It appears my choice proved correct.

There have been times in my two businesses (custom decals and graphic design-publishing) where unforseen circumstances have caused delivery delays or my cancelling orders. The difference here is I accept no up front money from clients....payment on delivery only. Been doing business for fifteen years this way, no regrets, and operate on money already earned.

Those of you who prepaid and have not challenged your credit card, paypal or money order are enabling poor business practices and will loose, or already have lost, your money.

that being said I have ordered 3 of the gear sets 2 I have in hand and a 3rd is in the ordering pipeline coming up on 2 months, am I worried I will get ripped off no not really.

I have not been ripped off by doug, your buisness practices are yours to chose Dick, but to declare that his company will steal your money without any proof is a bit out of line,has there been some problems with orders going long certanly there has, by the few of the complaints leveled here, there is definatly some growing pains there company is having, and not having the ability to keep up with orders is part of that.

should they not charge untill shipping, probably would be a good idea,or use a deposit type system, order a set of any other custom gear and you pay up front, would it stop the wineing about slow delivery probably not .

I think the thing that buggs me about your post Dick is you haven't even ordered a set of the gear so why complain about something you have no vested interest in,no money spent nothing to complain about, other than to criticise another company and promote your own with your posts.

a word to the unhappy if your order is so late or not delivered call them up and cancel the order, if enough do this there might be a change in a few of the policies that they have, or better yet there will be less gear to build and mine will get delivered faster.

my email has been a bit slow to be returned, but my phone messages have been returned within a couple of days on any enquiries, mater of fact I just talked to lenia yesterday about my order with a update they should be here in a couple of weeks.

quote:

ORIGINAL: KentuckyColonel

The do, indeed exist! Here are mine. Expensive, but worth the money.

quote:

ORIGINAL: vertical grimmace

quote:

ORIGINAL: KentuckyColonel

The do, indeed exist! Here are mine. Expensive, but worth the money.

They have units that will fit in 1\5th scale warbirds? The only units that I have seen are for 60-90 size aircraft (that seem to only be partially available!)

quote:

ORIGINAL: dhal22

dick, i have run my 15 year old business exactly as you do. i refuse to take money until it has been earned. i have never run into problems that way. actually that is a good point. i wonder (actually i know) how hard it is for this retract maker to motivate himself to build when he's already spent the money. not a good way to do business imho.

quote:

ORIGINAL: adwb

Has anyone recently had a delivery from lado?? i placed my order and paid in full in Feb 09 and to date have had no reply or information from lado to numerous emails and phone messages.
Advice from others, albeit well meaning ,to fit a air system and fit the lados to another project are all very well but I am a pensioner with little spare cash . If I don't get a reply or the goods by the end of this month I will report Lado to both Visa and Mastercard as a fraudulent organisation, and will instruct my credit card company to start procedings to recover my payment with interest.
If it was not for the fact that I live in the UK I would by now have instructed a legal action by a lawyer.
Alistair lado order # 835

quote:

ORIGINAL: GaGeeBees

Checked stock directly with Doug on 4/15 and he confirmed availability.  Placed the order that day and received on 5/2.  Calling Lado-Tech a fraudulent organization is inaccurate even though I know from personal experience how frustrated you are.  I waited over five months for my first order.  I'm sure Doug will cheerfully refund your money without your needing to resort to litigation.  He offered me a refund without my even asking.  I didn't want a refund, I wanted the product.  So... I waited.  Again, I understand your feeling the way you do.  I lost nearly 1/2 a year of flying my Beech Staggerwing while waiting.  Not my idea of a good time.  Give Doug a call and let him know what you want to do.

quote:

ORIGINAL: Dick T.

quote:

ORIGINAL: GaGeeBees

Checked stock directly with Doug on 4/15 and he confirmed availability.  Placed the order that day and received on 5/2.  Calling Lado-Tech a fraudulent organization is inaccurate even though I know from personal experience how frustrated you are.  I waited over five months for my first order.  I'm sure Doug will cheerfully refund your money without your needing to resort to litigation.  He offered me a refund without my even asking.  I didn't want a refund, I wanted the product.  So... I waited.  Again, I understand your feeling the way you do.  I lost nearly 1/2 a year of flying my Beech Staggerwing while waiting.  Not my idea of a good time.  Give Doug a call and let him know what you want to do.

Technically credit card fraud is accurate due to the account being charged for a non in stock item or long before product is shipped.

Based on your recent experience it again illustrates they ship product willy-nilly and totally disregard long standing older orders. I can understand it's occurance for a variety of reasons but not while sitting on a customer's money.

ADWB, I suggest you do take it up with your credit card company and get the charge reversed. These folks aren't learning anything about proper business practices when everyone keeps giving them a free pass.

quote:

ORIGINAL: GaGeeBees

Again comments from someone who has no direct experience with this company (and who seems to have some sort of agenda that has nothing to do with the topic of this thread).  We can simply choose to agree to disagree on whether or not Lado-Tech's business practice meets the legal definition of fraud.  The fact remains that a simple phone call to Lado-Tech will result in a swift and cheerful refund.  That's much cheaper than hiring a lawyer and that's the point I was making.

quote:

ORIGINAL: Dick T.

quote:

ORIGINAL: GaGeeBees

Again comments from someone who has no direct experience with this company (and who seems to have some sort of agenda that has nothing to do with the topic of this thread).  We can simply choose to agree to disagree on whether or not Lado-Tech's business practice meets the legal definition of fraud.  The fact remains that a simple phone call to Lado-Tech will result in a swift and cheerful refund.  That's much cheaper than hiring a lawyer and that's the point I was making.

Only agenda I have is to continue alerting folks to potential problems with an inexperienced and obvious uncaring vendor.

It is shameful for those who placed and received orders quickly to not give a squat about the fellows who paid months ago and are left hanging.

I guess it is a case of' "I got mine, too bad for you."

It is pretty lame to say getting screwed, thus gaining "direct experience," is the qualification to comment on shoddy business practices.

A telephone call to a credit card company concerning mail order policies may enlighten some to the definition of credit card-mail order fraud. But let's not confuse the forum thread with facts or be concerned for unfortunate fellow modelers being taken for a ride.

So to those who have waited months after sending money, get off your thumbs and do something about it. Otherwise the sweet talking owner is going to burn someone else because no one is enforcing accountability.

quote:

ORIGINAL: Dick T.

quote:

ORIGINAL: GaGeeBees

Again comments from someone who has no direct experience with this company (and who seems to have some sort of agenda that has nothing to do with the topic of this thread).  We can simply choose to agree to disagree on whether or not Lado-Tech's business practice meets the legal definition of fraud.  The fact remains that a simple phone call to Lado-Tech will result in a swift and cheerful refund.  That's much cheaper than hiring a lawyer and that's the point I was making.

Only agenda I have is to continue alerting folks to potential problems with an inexperienced and obvious uncaring vendor.

It is shameful for those who placed and received orders quickly to not give a squat about the fellows who paid months ago and are left hanging.

I guess it is a case of' "I got mine, too bad for you."

It is pretty lame to say getting screwed, thus gaining "direct experience," is the qualification to comment on shoddy business practices.

A telephone call to a credit card company concerning mail order policies may enlighten some to the definition of credit card-mail order fraud. But let's not confuse the forum thread with facts or be concerned for unfortunate fellow modelers being taken for a ride.

So to those who have waited months after sending money, get off your thumbs and do something about it. Otherwise the sweet talking owner is going to burn someone else because no one is enforcing accountability.