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ORIGINAL: Forum support1

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ORIGINAL: Explosivo73

First time purchasing from Xheli and it will indeed be my last, we ordered two heli's for my nephews and both arrived damaged. I was able to get a hold of someone at Xheli and they kindly offered to send me an RMA to return the damaged items but that was not the point. What I really wanted to do was get a new set of heli's to my door before Christmas.

I offered to order and pay for another set of helis and then wait for the RMA to come in to return the damaged units. The damage to the helis was visible through the factory packaging and while the shipping carton was not damaged the original packaging was pretty beat up an it looked as though the boxes had been opened and retaped shut at one point.

All I had asked in return was that Xheli cover the difference in the cost of normal shipping versus the expedited shipping costs to get me a new set of helis by Christmas for my nephews, unfortunately they refused. I didn't think that this was asking too much given the fact that they will undoubtedly being going after the shipping company for the cost of the damaged helis.

I understand that they are trying to keep cost down but it was also not my fault that they arrived damaged and they could have kept a customer by meeting me half way.

Hi
I'm sorry about your damage item may I have your order number please. Time in time when my company ship out package UPS or USPS will damage or lost our stuff. We don't except the customer to cover the return cost. But if we have to file a claim then it will take sometime I just want to let you know who ever you spoke in CS they just going by the policy.


Eric

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ORIGINAL: dustymx5

 I was born long before computers were even dreamed of and my use and understanding of these machines reflects that.  I assumed, right or wrong, that someone at xheli at least monitored this portion of this forum since it was created for them.  So who is Eric and how do i contact him directly on this forum site?

Dusty

Hello Dusty

I also was born before the invention of the computer!

Eric is the guy to contact, he works for Xheli and is the answer guy.

Click on the link below

http://www.rcuniverse.com/community/profile.cfm?section=profile&forum=1&memid=533929

He can help you with your problem faster then a phone call.

I have in the past years spent a few thousand dollars at Xheli and HobbyParts, knock on wood I haven't been screwed yet.

Yes the phone calls are a pain, the hold time is a killer.

RC REDHOTS

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ORIGINAL: dustymx5

 I was born long before computers were even dreamed of and my use and understanding of these machines reflects that.  I assumed, right or wrong, that someone at xheli at least monitored this portion of this forum since it was created for them.  So who is Eric and how do i contact him directly on this forum site?

Dusty

My first problem with xheli is that they charge your credit card immediately when you place the order, that way you have to go hat in hand for a refund if they screw up and anyone can read the hundreds of complaints out there in regards to how they drag their feet on refunds, many had to resort to charge backs apparently.

Secondly, I placed the order with specific time restraints, and instead of canceling the order as requested in the order comments, three different employees lied to me about when the order shipped,they told me it had shipped already, and they simply generated a label without shipping to stall for time. Let's be clear here, they told me it had shipped when in fact all they did was generate a label to get a tracking number and tell me it shipped.

Then we have the current problem, which they haven;t resolved yet. One of the items I order was a Syma S033G. The version they shipped to me was not the version they advertised on their website, the version they shipped has a smaller battery and is missing the tailbooms lights, when I contacted them about it and pointed it out, Chris admitted they are aware of the wrong model being listed, in fact they still have it listed and have made no attempt to correct the ad. His solution was to have me ship back the wrong item at my expense and wait for them to get around to giving me a refund.

Seriously, they advertise an item they know they don't have, they knowingly ship you out a different version that is significantly different from what you ordered and they expect you to pay for their fraud?