TexasSkyPilot
Posts: 3599
Score: 438
Joined: 2/2/2004
Last Login: 5/17/2013
From: San Antonio,
TX, USA
Status: offline
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quote:
ORIGINAL: Joystick TX
Letting the IT department know about the problem only works if: 1. There is in fact an IT department and 2. They are actually interested in fixing a problem.
They still have the worst search engine in the world. I don't know how they can not find items on their own site, but any other search engine in the world has no problem. I think they would have to pay big money to make parts of the forums ''invisible'' to searches. Looks like some of them belong to the Federal Witness Protection Program.
Oh yea, I almost forgot, got to stay on the subject and not get off track, they are ruthless about finding that: Syssa, engine, airplane, blah, blah, blah, etc.
I busted out laughing when I read the end of this post. Thanks for the laugh, Steve. I needed it.
I'm gearing up for my RC Guys Decathlon build, and for the build I ordered a Tru-Turn spinner for my Syssa. Not a cheap one. The wrong spinner came. 
I called them to say that they'd sent me the wrong spinner. She told me to ship it back to them, and they'd send me the correct one. Not only that, but the one they sent me was WAY more expensive than the one I'd ordered, and they'd charged my credit card well over a hundred dollars  for it. Ouch. 
I asked them to issue a pickup ticket, so I didn't have to deal with the shipping or pay for the shipping, or pay for the gas to get halfway across the city to where the UPS office is. She said that isn't their policy, and that I have to ship it back. 
Then she said said they'll reimburse me - up to ten dollars - for the shipping. I asked her who's going to reimburse me for the fifteen bucks worth of gas I'm going to use driving through traffic, because they won't issue a pickup ticket?
I explained that there is no UPS office convenient to my location, and that even our closest Post Office is a fifteen minute drive, and a LONG wait in line there. Couldn't they just issue a pickup ticket?
Sorry. Not our policy.
Yeah, right. Not our policy to easily and conveniently solve this problem for our customer, even though we made the mistake in the first place.
You know, there's just NO reason to work with a mail-order vendor if the convenience factor isn't present, and for me, here in Texas where Tru-Turn is, I get charged tax besides. Customer loyalty only goes so far.
I haven't been this P$%^&*D-off at an RC vendor for years.
I may order from Tru-Turn again.
Once I'm sure there's no other vendor on the face of the Earth with the item I'm shopping for.
#$%^&*(.
If I could be sure I'd get my money back, I'd cancel the order right now.
Without good customer service, you can end up with something you might as well have bought at a yard sale, where you soon find that the costs and the time you lose correcting the problem will all be on you. Oh, wait. That's what just happened to me with Tru-Turn.
It gets worse. When they first charged my card, I called and said that NO WAY should it be that expensive, and that something was wrong. She told me that everything was correct, all the costs were justified, and that it would be cut and shipped that day. I saw something was wrong, I called them and asked them to scrutinize the order, and they gave me the brush-off. And now I get to waste half my day driving around town, spending my own money on gas.
#@$#%^&*. Dealing with this sort of crap service just isn't worth it.
THIS situation is a prime example of why I always buy Syssa engines. Todd's customer service is awesome.
~ Jim ~ 
_____________________________
J.M. Surra, author of AERODYNAMIC, and T.I.T.O.R. - In July of 1947, something crashed in Roswell, New Mexico. . .
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RE: SYSSA 30CC GAS MADE IN USA - 
