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Tower Hobbies - 6/29/2009 7:29 PM   
DenverJayhawk


 

Posts: 144
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Joined: 2/23/2009
Last Login: 11/6/2009
From: Denver, CO, USA
Status: offline 		I just received my long awaited Big Stik 60 from TH. Unfortunately, the peg on the left wing leading edge that holds into the fuse was broken off. So I called Tower and explained the problem. She took one minute to confirm something and said they'd send out a new wing set ASAP. They don't need the old wing or anything sent back to them and they'll take care of the shipping. This won't cost me anything. Now that is customer service! This is my first order with Tower and I'm a big fan. I think I may only order from Tower from now on.

< Message edited by DenverJayhawk -- 6/29/2009 7:50 PM >

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RE: Tower Hobbies - 6/29/2009 7:36 PM   
MinnFlyer



Posts: 23007
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Joined: 4/22/2002
Last Login: 11/8/2009
From: Willmar, MN, USA
Status: offline 		Tower Rocks!


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"Those are my principles. If you don''t like them, I have others." - Groucho Marx

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RE: Tower Hobbies - 6/29/2009 7:41 PM   
ChuckW



Posts: 3658
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From: Clovis, CA, USA
Status: offline 		Service is what makes repeat customers. I wish more companies would get that.

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RE: Tower Hobbies - 6/29/2009 7:49 PM   
brett65



Posts: 2502
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Joined: 12/21/2007
Last Login: 10/16/2009
From: Oklahoma City, OK, USA
Status: offline 		They shipped me a biplane with one wing , but they had me send it back and sent another one out when it got back to them.

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RE: Tower Hobbies - 6/29/2009 8:05 PM   
dignlivn


 

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From: Cullowhee, NC, USA
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I'm not surprised. Their #1 in my book.

Bob

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RE: Tower Hobbies - 6/29/2009 8:22 PM   
WestCoastFlyer


 

Posts: 391
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Joined: 4/20/2009
Last Login: 11/6/2009
From: Portland, OR, USA
Status: offline 		I agree, Tower is great. I always check Tower first, and if they don't have something only then do I start looking somewhere else.

I did notice they stopped showing an email link to customer service. I suppose they were overwhelmed with emails.

Edited to add:

Hmm, maybe I was dreaming... I just checked their website, and they do list an info email address.

Anyway, every time I've emailed them in the past they've been great in terms of quick and accurate responses.

< Message edited by WestCoastFlyer -- 6/29/2009 8:26 PM >

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RE: Tower Hobbies - 6/29/2009 9:06 PM   
el_xero


 

Posts: 205
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Joined: 9/8/2005
Last Login: 11/1/2009
From: Castries, SAINT LUCIA
Status: offline 		Yup I concure.. what every one else said! and if you're into heli's I hear helipros is the bomb too!

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RE: Tower Hobbies - 6/29/2009 9:27 PM   
JOHNS3D



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From: mcallen, TX, USA
Status: offline 		thats why is important to buy things from someone that can be there if there is any problem..... i bought more than 5k at tower in the last 4 months for me and my friends and everythings so smooth and fast. I got something bad on one of the shipping and they ship a new one the same day!!!.

< Message edited by f5air -- 6/29/2009 10:05 PM >


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RE: Tower Hobbies - 6/29/2009 10:40 PM   
ro347


 

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From: Nutley, NJ, USA
Status: offline 		They are great in responding to emails. Even servicing of engines is super fast.

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RE: Tower Hobbies - 6/29/2009 10:50 PM   
JCINTEXAS


 

Posts: 545
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Joined: 3/23/2007
Last Login: 11/8/2009
From: Smithville, TX, USA
Status: offline 		Tower Hobbies has the best Customer Service/Customer Relations of any company I have ever done business with.
I became a Tower customer way back in the 70s. They have always done an outstanding job for me in every respect.
There are some major corporations that could learn some lessons from Tower on how to treat customers.
Regards to All
JC
FASST FLIER

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RE: Tower Hobbies - 6/30/2009 1:07 AM   
Jester241



Posts: 669
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Joined: 8/25/2007
Last Login: 11/5/2009
From: MCALISTERVILLE, PA, USA
Status: offline 		Tower Hobbies being great????? So what........YOU GOT A BIG STICK 60!!! WOO HOO

Now THATS great!

IMO the big stick .60 is the best all around plane a guy can own. Your gonna love it not just now,but you'll even like taking it out a couple years from now. I alwyys say owning a big stick should be a requirement in order to join the ama.

Good Choice M8



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RE: Tower Hobbies - 6/30/2009 11:00 PM   
kristj179


 

Posts: 46
Score: 105
Joined: 4/4/2009
Last Login: 10/29/2009
From: bear, DE, USA
Status: offline 		yes can somebody help me out.i have the tower hobby 40 trainer its a good plane but i can,t understand.
why i can,t run a full tank of fuel through it.their is allways about i 1/16 of a nank of fuel that is left after my flight it never runs completely out of fuel why is this so?it sputters then stalls at that same amount every time

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RE: Tower Hobbies - 6/30/2009 11:11 PM   
el_xero


 

Posts: 205
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Joined: 9/8/2005
Last Login: 11/1/2009
From: Castries, SAINT LUCIA
Status: offline 		You might need to give the guys a little more detail like the kind of engine and possibly how you set your needle valve also does it cut out when the plane is in a specific orientation? like climbing diving?... but in general you could be getting air bubbles. A good way to check is after the plane is started hold it nose up and watch the fuel intake lines to see if any bubbles are getting into the carb. I'm sure others will chime in to help you out Im a super noob with these.

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RE: Tower Hobbies - 6/30/2009 11:23 PM   
kristj179


 

Posts: 46
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Joined: 4/4/2009
Last Login: 10/29/2009
From: bear, DE, USA
Status: offline 		el xero well the engine is a thpro .46 2 sroke the high speed needle is set a little rich. but when the plane is vertical it runs fine no change at all the the low end needle valve is fine about2.500 rpm at idle my instructor checked he said it was fine the engine seems to die out at a certain level as far as the amount in the tank.
it flies good no problems with take off or landing just have to keep a check on the time of my flight about 15 minutes 3/4 throttle i don,t get a chace to run the plane completely out of fuel/

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RE: Tower Hobbies - 7/1/2009 1:15 PM   
MinnFlyer



Posts: 23007
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Joined: 4/22/2002
Last Login: 11/8/2009
From: Willmar, MN, USA
Status: offline 		Just by the nature of the setup you're never going to run a tank completely dry.

That said, why are you trying to???

You should always land with at least a quarter tank (Leave some fuel for a missed landing attempt or two)

If you need more flight time, get a bigger tank.


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RE: Tower Hobbies - 7/1/2009 4:19 PM   
hogflyer



Posts: 1842
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Joined: 3/23/2005
Last Login: 11/5/2009
From: Wichita, KS, USA
Status: offline
quote:

ORIGINAL: JCINTEXAS

Tower Hobbies has the best Customer Service/Customer Relations of any company I have ever done business with.
I became a Tower customer way back in the 70s. They have always done an outstanding job for me in every respect.
There are some major corporations that could learn some lessons from Tower on how to treat customers.
Regards to All
JC
FASST FLIER


I'll second that. I started shopping with tower in the mid 1970's and if I've had any issues they have always taken care of it right away by shipping out a new item. They have never asked me to send anything back either.

Hogflyer

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RE: Tower Hobbies - 7/1/2009 7:10 PM   
DenverJayhawk


 

Posts: 144
Score: 131
Joined: 2/23/2009
Last Login: 11/6/2009
From: Denver, CO, USA
Status: offline 		Just an update. Tower shipped the new wing on Tuesday and it should be delivered by Thursday.

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RE: Tower Hobbies - 7/2/2009 3:33 AM   
Campgems


 

Posts: 3124
Score: 111
Joined: 2/18/2006
Last Login: 11/8/2009
From: Arroyo Grande, CA, USA
Status: offline 		Tower is #1 in my view also. The bulk of the larger on line Hobby shops are very good also. I think they have decided that they can cut prices much more, and the shipping companies are making shiping expensive, especailly for big kits/ARFs. So the ony thing left to make you an outstanding choice is to have great customer service. Gota love it.

My hats off to the Model industry. They could have gone the route of the airline industry. Want to make a reservaion/place and order over the phone, That will be $30 thank you. Want to check your bags $40 to $100. Each way, or the hobby industry, Would you like us to put your order in box to ship it?. The list goes on. My faviorite one was "Do you want to check in, $20 please. That would translate to "Thank you for your purchase, You have paid $30 to place your order, $40 to put it into a box, and it will be and extra $20 if you would like us to ship it to you, but you need to pay and additonal $20 for actual shipping, enjoy your $0.69 wheel collars. It has been our pleasure to flece you and the next time you want to buy a

Now if the Hobby industry could only take over the airlines.

Don



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