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RE: DAMAGE SHIPPING/MISSING PARTS ISSUES____Post here - 5/18/2012 7:16 PM   
RTCharlie


 

Posts: 100
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Last Login: 5/21/2013
From: Los Angeles, CA, USA
Status: offline 		The request has been made to send the missing parts out to you, when they are shipped out we will send you a email with the tracking number for the package.

-Charlie 


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RE: DAMAGE SHIPPING/MISSING PARTS ISSUES____Post here - 5/18/2012 8:42 PM   
Glacier Girl



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From: Lakeland, FL, USA
Status: offline 		Thank you Charlie!

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RE: DAMAGE SHIPPING/MISSING PARTS ISSUES____Post here - 5/22/2012 2:43 AM   
Glacier Girl



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From: Lakeland, FL, USA
Status: offline 		Parts arrived today, thank you again !!!

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RE: DAMAGE SHIPPING/MISSING PARTS ISSUES____Post here - 8/15/2012 8:49 PM   
boat 58


 

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Last Login: 5/18/2013
From: Howell, MI, USA
Status: offline 		Order: yhst-17210252890263-290438

The plane is an AeroSky 4 channel trainer item 07A001 RTF. Upon inspection on delivery (yesterday) I thought the motor was damaged because it was pushed to one side, but it was not. I took the cowl, motor mount and motor off and found out the motor mount was made with one leg of the mount shorter by about 2.5mm. the rest of the plane is OK with some dents in the wings but I can live with that.
I will need a motor mount, took some pictures but I don't know how to put them up.....thanks

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RE: DAMAGE SHIPPING/MISSING PARTS ISSUES____Post here - 8/20/2012 7:46 PM   
RemodNC


 

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Joined: 8/20/2012
Last Login: 9/7/2012
From: , NC, USA
Status: offline 		I ordered a Dynam Peaks biplane July 20, and I was pleased with the response time and delivery time. Everything was undamaged and in good order. I finally got the time to assemble it this weekend, and have a small problem. Instead of 8 springs for the tension rods for the rudder and elevator, there were only 7. And instead of 8mm screws for the prop spinner, there were 10 mm. I checked the assembly, and did not accidentally use 8mm screws somewhere else. I would really appreciate it if you could pop a couple screws and a spring in an envelope and mail em off to me!
 So far I've gotten  an 800mm t28, an 800mm P40, a Dynam SR Trainer, and The Dynam Peaks. With each order, the response time and shipping times have improved, and I am quite pleased with my Nitroplanes experience!
Order # is 1776201
                                     RemodNC

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RE: DAMAGE SHIPPING/MISSING PARTS ISSUES____Post here - 11/20/2012 3:00 AM   
glazier808



Posts: 3429
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From: Honolulu, HI, USA
Status: online 		Hello,

I recieved my Zero today, and was quite impressed. Only bunner was the canopy is cracked...

help!
Website shows no stock...
Casey

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RE: DAMAGE SHIPPING/MISSING PARTS ISSUES____Post here - 12/10/2012 4:49 PM   
tribike65


 

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From: fort worth, TX, USA
Status: offline 		ref ID 1878482 11/6/212 605165

I may have posted this problem in the wrong section so will repeat here as I still have not received an answer/resolution.
I purchased a red peaks dynam biplane. The airplane arrived with screws missing for the cabanes and the prop spinner. the rudder is severely warped and the elevators are warped as well. The pilot was floating around the cockpit on arrival. The yellow plastic insert that the tail brace wires attach to broke while sitting on my table. In addition, when trying to fly I inadvertently turned the transmitter off and the throttle on the aircraft went to full. Fortunately, I was not injured but the prop ingested the battery hatch. I have not received an answer to any of these problems in spite of contacting everyone on the web site...live chat, parts, sales etc. My neighbor was able to get a response regarding the battery hatch and told to order a complete fuselage as the hatch in not available seperately (!) 36 dollars for fuselage verses ? for a small hatch.
Every communication that the company responded to asked for more information or pictures including the request for a battery hatch. No one apparently knew what one was!
I do not have a flyable airplane and am hoping for some kind of resolution here.

Thank you,
George
 

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RE: DAMAGE SHIPPING/MISSING PARTS ISSUES____Post here - 1/23/2013 5:11 PM   
glazier808



Posts: 3429
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From: Honolulu, HI, USA
Status: online 		Hello, 
 
I've sent pics of my cracked canopy for the 80" Zero to Jessica, but have not heard anything in reply.  My order number is 310481.  I have had two replacements sent to me, and both were cracked when I opened the box.  Funny thing was that neither box looked damaged.  It's as if the person sending it out didn't check them for cracks before sending them out.  I ordered my plane back in November,  and it would sure be nice to finally have a canopy that's not cracked, so I can go fly sometime soon
 
Casey
 


< Message edited by glazier808 -- 1/23/2013 6:08 PM >

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RE: DAMAGE SHIPPING/MISSING PARTS ISSUES____Post here - 1/23/2013 6:05 PM   
RTCharlie


 

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Last Login: 5/21/2013
From: Los Angeles, CA, USA
Status: offline 		 I'll check with the parts department to see if they have another canopy. I'll personally check it to make sure it's not damaged before having the shipping department send it out. 

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RE: DAMAGE SHIPPING/MISSING PARTS ISSUES____Post here - 1/23/2013 6:07 PM   
glazier808



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Status: online 		Ty sir!

Casey Ricks


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RE: DAMAGE SHIPPING/MISSING PARTS ISSUES____Post here - 1/23/2013 6:28 PM   
opjose



Posts: 12255
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From: Poolesville, MD, USA
Status: offline 		Firepower R/C :

That is a great flying plane. It is a very scale like flyer in the air.

One caveat, keep it out of the sun ( even indirect sun! ) when you are not flying. The plastic canopy white areas will yellow with the UV.

I had mine stored in a garage that has windows across the door. While the plane was NEVER in direct sun, the indirect UV rays yellowed it just enough to be annoying to me, but most on-lookers don't notice it much.





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RE: DAMAGE SHIPPING/MISSING PARTS ISSUES____Post here - 1/28/2013 8:17 PM   
RTCharlie


 

Posts: 100
Score: 105
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From: Los Angeles, CA, USA
Status: offline 		Ok so it appears that they only have 2 canopies left and they are both cracked in the same spot.  I'll see if we're able to order more from CMP. If not will you be willing to keep it as is if I give you a $10 refund back on the order?

-Charlie  

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RE: DAMAGE SHIPPING/MISSING PARTS ISSUES____Post here - 1/28/2013 8:50 PM   
glazier808



Posts: 3429
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From: Honolulu, HI, USA
Status: online 		I would prefer an unbroken one if it can be got, as I understand it,  no one else make one close enough to use.  

Casey


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RE: DAMAGE SHIPPING/MISSING PARTS ISSUES____Post here - 1/28/2013 8:52 PM   
glazier808



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Status: online 		I'm sure you could sell quite a few if you were able to get them in.  Guys are always asking in the forums about replacements.

Casey


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RE: DAMAGE SHIPPING/MISSING PARTS ISSUES____Post here - 1/29/2013 5:22 PM   
RTCharlie


 

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Last Login: 5/21/2013
From: Los Angeles, CA, USA
Status: offline 		I'll see what I can do about getting some more canopies from CMP. 

-Charlie  

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RE: DAMAGE SHIPPING/MISSING PARTS ISSUES____Post here - 1/29/2013 6:09 PM   
glazier808



Posts: 3429
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From: Honolulu, HI, USA
Status: online 		I'll mention it in the 50cc threads in the warbird section and see who's interested.

Thanks Charlie, I truly appreciate it!

Casey


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RE: DAMAGE SHIPPING/MISSING PARTS ISSUES____Post here - 2/19/2013 1:44 AM   
glazier808



Posts: 3429
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Joined: 3/10/2009
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From: Honolulu, HI, USA
Status: online 		Any news Charlie?  Been over 3 months now and I still have not heard anything from Jessica...

Casey


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RE: DAMAGE SHIPPING/MISSING PARTS ISSUES____Post here - 3/1/2013 5:00 PM   
glazier808



Posts: 3429
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Joined: 3/10/2009
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From: Honolulu, HI, USA
Status: online 		Bump hoping for some help here

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RE: DAMAGE SHIPPING/MISSING PARTS ISSUES____Post here - 3/1/2013 7:24 PM   
RTCharlie


 

Posts: 100
Score: 105
Joined: 1/24/2012
Last Login: 5/21/2013
From: Los Angeles, CA, USA
Status: offline 		I'll email CMP again to see what's the hold up. I emailed them eariler this month but due to Chinese New Years I don't think they had a chance to get back to me yet. 

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RE: DAMAGE SHIPPING/MISSING PARTS ISSUES____Post here - 4/9/2013 12:32 AM   
glazier808



Posts: 3429
Score: 291
Joined: 3/10/2009
Last Login: 5/22/2013
From: Honolulu, HI, USA
Status: online 		Any response yet?

Casey

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RE: DAMAGE SHIPPING/MISSING PARTS ISSUES____Post here - 4/24/2013 6:20 AM   
glazier808



Posts: 3429
Score: 291
Joined: 3/10/2009
Last Login: 5/22/2013
From: Honolulu, HI, USA
Status: online 		Hello,

Major Tom to ground control....
After checking my second kit, I realized there is also no cowl ring, as well as a cracked canopy...
I think I better look a little closer at Zero #2 to make sure everyting else is there...
At this point I'm thinking I'm screwd.



Ridiculous...



Casey


< Message edited by glazier808 -- 4/29/2013 6:51 PM >

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RE: DAMAGE SHIPPING/MISSING PARTS ISSUES____Post here - 4/29/2013 6:52 PM   
glazier808



Posts: 3429
Score: 291
Joined: 3/10/2009
Last Login: 5/22/2013
From: Honolulu, HI, USA
Status: online 		...

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RE: DAMAGE SHIPPING/MISSING PARTS ISSUES____Post here - 5/1/2013 5:32 AM   
Nogaroheli


 

Posts: 1
Score: 100
Joined: 5/1/2013
Last Login: 5/9/2013
From: Colorado Springs, CO, USA
Status: offline 		I ordered a Dyan Peaks plane last Friday.  It arrived fast and included all the parts this time, good change for sure.  The box wasn't damaged at all.  However, upon opening i noticed the fuselage has a lot of small dents all over the front left of it, the upper wing has a dent in it and the rudder servo hole is chewed up from when they natal led the servo.  I know some damage is not uncommon, but I'd still like for a brand new plane to look like a new plane just a little bit.

 This is what i ordered:  http://www.nitroplanes.com/60a-dy8947-peaks-yellow-arf.html

My order number is yhst-17210252890263-340936





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RE: DAMAGE SHIPPING/MISSING PARTS ISSUES____Post here - 5/5/2013 3:45 AM   
glazier808



Posts: 3429
Score: 291
Joined: 3/10/2009
Last Login: 5/22/2013
From: Honolulu, HI, USA
Status: online 		Well... Almost 6 months now and still NO canopy, and no support from NitroPlanes.... As a matter fact, it seems like they've stopped responding altogether. Either that, or it's still Chinese new year...

Why do we even call it the NitroPlanes support forum...

What a waist of my money....oh well, it will be the last time they see anything from me. The simple fact that you don't even try to support customers like this, just shows your character...you should all be ashamed of yourselves.

You should hire that joker from Easy Tiger, he's right up your alley.


Casey

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RE: DAMAGE SHIPPING/MISSING PARTS ISSUES____Post here - 5/16/2013 3:40 PM   
glazier808



Posts: 3429
Score: 291
Joined: 3/10/2009
Last Login: 5/22/2013
From: Honolulu, HI, USA
Status: online 		Amazing character guys. Then almost half a year and I still can't get a response. I have a plane with a crack canopy and no cowl ring.

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