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RE: DAMAGE SHIPPING/MISSING PARTS ISSUES____Post here - 3/27/2010 6:04 AM

nitrostaff1

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quote:

ORIGINAL: aldoboccaccio

Here´s Order Number: 765224
yhst-17210252890263-115729

ok sent.

John
Nitro Planes

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RE: DAMAGE SHIPPING/MISSING PARTS ISSUES____Post here - 3/27/2010 6:06 AM

nitrostaff1

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quote:

ORIGINAL: ROBERT.S

john,the elevator for my cmp 120 hellcat arrived today-well protected & in 1 piece.thanks for the quick service.i should have just contacted you first.,,,,i have a question-the 2 nitro fokker triplanes you carry used to be listed with a 55''wingspan.it now shows them with a 45''wingspan.has this plane been redesigned or is the 45'' a misprint?? the other specs havent changed[motor sizes&weight]thanks again,robert.s

The fokker triplanes is from another manufacturer so with slightly different hardware but other than that it's all the same.

John
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RE: DAMAGE SHIPPING/MISSING PARTS ISSUES____Post here - 3/27/2010 6:10 AM

nitrostaff1

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quote:

ORIGINAL: Ruptured Duck

Order Number yhst-17210252890263-119948 Airfield Skytrainer 182. The plastic clevis that connect the stab to control wire broke when I was connecting it up. The little pin broke off and stayed in the hole on the horn. Can I get a replacement for this item. Obviously I haven't flown the plane yet and it is the last thing I need to do to complete build. Please advise. Thanks

ok will send you 2 not a problem.

John
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RE: DAMAGE SHIPPING/MISSING PARTS ISSUES____Post here - 3/27/2010 6:11 AM

nitrostaff1

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what's your order number? I can have you send the ESC back for exchange.

John
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quote:

ORIGINAL: N215PB

70MM F-16, flew 2nd flight tonight.........engine cuts on and off.......then quit.........crashed in field.......smashed noce cone..........no engine now....dead...ESC i suspect.......2nd flight, can you offer any support and replace ESC.

Larry Green

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RE: DAMAGE SHIPPING/MISSING PARTS ISSUES____Post here - 3/27/2010 6:16 AM

nitrostaff1

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quote:

ORIGINAL: Gail Dabbs

Hey, John
My Ref.ID 682296, CMP045_Gas-Mustang140.
Alvin Gibson 496 Collins St. Walhalla SC 29691
I orderd it 11/30/2009 billed on 12/01/2009 delivered on 12/07/2009 tracking.
# 1ZX03V030392006078. Last four digits on card are Visa 6826. Let me know when you ship the canopy. Thanks Dale

canopy sent. USPS 420296919101805213907495562942

John
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RE: DAMAGE SHIPPING/MISSING PARTS ISSUES____Post here - 3/27/2010 10:55 AM

lippucci

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John

I have an Extra 300s purple recently purchases. I cannot find any parts list. Can you help? Also, the Manual is not clear on some issues. Is there another updated manual with more details? I notice this bird is out of stock. Would like another..fine airplane. When will you stock again?

Thanks

Norm

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RE: DAMAGE SHIPPING/MISSING PARTS ISSUES____Post here - 3/31/2010 6:50 AM

typicalmale78

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Order # yhst-17210252890263-121194

http://www.nitroplanes.com/gl603-8-a10-brushlessrtf-blue.html

Hello,
I just ordered the product in the above link and during assembly I have found a problem. I had the battery charging while I was assembling the aircraft and before I installed the wing I decided to connect the charged battery and check out all the servos and motors and such before finishing completely. My problem is that one of the ESC's seems to be damaged / broken. When I connect the battery it sounds like one of the ESC's has a constant beeping tone and the motor attached to that ESC "twitches." When I disconnect the motor from the ESC and connect the motor to the other ESC the motor works fine and there is no beeping noise or twitching. Also when applying throttle with the controller the motor attached to that ESC never rotates. I have checked the wiring and I can't seem to find anything out of place considering both ESC's jump off of the same main wires from the Rx. I would really appreciate any help and or info on replacing the damaged ESC considering it seems to be glued in place and the wires are soldered. Thanks in advance, Jeremy.

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Post #: 307

RE: DAMAGE SHIPPING/MISSING PARTS ISSUES____Post here - 4/2/2010 12:24 AM

sam422

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order number: yhst-17210252890263-120681

http://www.nitroplanes.com/new204chathi.html

brushed Guan Li A-10.
Missing the servo arm for the aileron servo.
Broken servo arm for the nose-wheel, but I made it work.

any advise on the break-in required for this? I see that the motors and esc are recommended to be broken-in before flying and I've seen the same said for nimh batteries...could all be done at once by running at low power for a few battery cycles, or...?

http://www.nitroplanes.com/gl601-f4u-brushless.html
brushless Guan Li F4U.

freakin' awsome plane. horrible instructions for a guy like me that's not much of a modeler, but close enough to RTF I figured it out with a bit of help from google/youtube. flies great and withstood a real hard crash with no real damage other than to my ego...but, I broke (both) props trying to take off from a dirt road, and I'm not sure what I can use to replace 'em, will this work http://www.nitroplanes.com/emp-08038e.html

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RE: DAMAGE SHIPPING/MISSING PARTS ISSUES____Post here - 4/2/2010 10:27 PM

opjose

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quote:

ORIGINAL: typicalmale78

Order # yhst-17210252890263-121194

http://www.nitroplanes.com/gl603-8-a10-brushlessrtf-blue.html

Hello,
I just ordered the product in the above link and during assembly I have found a problem. I had the battery charging while I was assembling the aircraft and before I installed the wing I decided to connect the charged battery and check out all the servos and motors and such before finishing completely. My problem is that one of the ESC's seems to be damaged / broken. When I connect the battery it sounds like one of the ESC's has a constant beeping tone and the motor attached to that ESC ''twitches.'' When I disconnect the motor from the ESC and connect the motor to the other ESC the motor works fine and there is no beeping noise or twitching. Also when applying throttle with the controller the motor attached to that ESC never rotates. I have checked the wiring and I can't seem to find anything out of place considering both ESC's jump off of the same main wires from the Rx. I would really appreciate any help and or info on replacing the damaged ESC considering it seems to be glued in place and the wires are soldered. Thanks in advance, Jeremy.

Beeping indicates the ESC is working but either is going into programming mode, or not seeing a signal from the receiver.

That usually means the Y cable is not connected properly to the ESC.

You may want to check it.

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RE: DAMAGE SHIPPING/MISSING PARTS ISSUES____Post here - 4/2/2010 10:28 PM

opjose

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quote:

ORIGINAL: lippucci

John

I have an Extra 300s purple recently purchases. I cannot find any parts list. Can you help? Also, the Manual is not clear on some issues. Is there another updated manual with more details? I notice this bird is out of stock. Would like another..fine airplane. When will you stock again?

Thanks

Norm

There is no "parts list". I have this plane too. It's a very nice flyer.

Post any questions on a separate thread and I'll try to help you out. I've built three of them so far.

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RE: DAMAGE SHIPPING/MISSING PARTS ISSUES____Post here - 4/3/2010 7:53 PM

Gail Dabbs

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Hey John, Got the canopy. Thanks Very Much!!

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RE: DAMAGE SHIPPING/MISSING PARTS ISSUES____Post here - 4/14/2010 6:49 AM

topgun427

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I just received my p-51 and my pilot was loose in the canopy. The glue stuck to the instrument panel and pulled the paint off.
I would like to have this replaced. My order number is yhst-17210252890263-123006. Otherwise plane looks amazing!
I have pictures if needed.
Thanks
John

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RE: DAMAGE SHIPPING/MISSING PARTS ISSUES____Post here - 4/15/2010 4:50 AM

nitrostaff1

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quote:

ORIGINAL: lippucci

John

I have an Extra 300s purple recently purchases. I cannot find any parts list. Can you help? Also, the Manual is not clear on some issues. Is there another updated manual with more details? I notice this bird is out of stock. Would like another..fine airplane. When will you stock again?

Thanks

Norm

Send me a PM and once I got this plane back in stock and I'll let you know.

John
Nitro Planes

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Post #: 313

RE: DAMAGE SHIPPING/MISSING PARTS ISSUES____Post here - 4/15/2010 4:55 AM

nitrostaff1

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quote:

ORIGINAL: typicalmale78

Order # yhst-17210252890263-121194

http://www.nitroplanes.com/gl603-8-a10-brushlessrtf-blue.html

Hello,
I just ordered the product in the above link and during assembly I have found a problem. I had the battery charging while I was assembling the aircraft and before I installed the wing I decided to connect the charged battery and check out all the servos and motors and such before finishing completely. My problem is that one of the ESC's seems to be damaged / broken. When I connect the battery it sounds like one of the ESC's has a constant beeping tone and the motor attached to that ESC ''twitches.'' When I disconnect the motor from the ESC and connect the motor to the other ESC the motor works fine and there is no beeping noise or twitching. Also when applying throttle with the controller the motor attached to that ESC never rotates. I have checked the wiring and I can't seem to find anything out of place considering both ESC's jump off of the same main wires from the Rx. I would really appreciate any help and or info on replacing the damaged ESC considering it seems to be glued in place and the wires are soldered. Thanks in advance, Jeremy.

ok before I do that. Please turn on the radio, put the left joystick up and then connect the battery to the ESC. Does both ESC go into the programming mode?
Also Please check the Y receiver harness cable and make sure the plug is properly connected to the correct color wiring.

John
Nitro Planes

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RE: DAMAGE SHIPPING/MISSING PARTS ISSUES____Post here - 4/15/2010 5:03 AM

nitrostaff1

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quote:

ORIGINAL: topgun427

I just received my p-51 and my pilot was loose in the canopy. The glue stuck to the instrument panel and pulled the paint off.
I would like to have this replaced. My order number is yhst-17210252890263-123006. Otherwise plane looks amazing!
I have pictures if needed.
Thanks
John

ok I'll replace that for you.

John
Nitro Planes

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Post #: 315

RE: DAMAGE SHIPPING/MISSING PARTS ISSUES____Post here - 4/15/2010 6:43 AM

topgun427

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From: glenview, IL, USA
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Thanks john anything else you need from me?

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RE: DAMAGE SHIPPING/MISSING PARTS ISSUES____Post here - 4/15/2010 3:09 PM

KPLucas

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quote:

ORIGINAL: topgun427

I just received my p-51 and my pilot was loose in the canopy. The glue stuck to the instrument panel and pulled the paint off.
I would like to have this replaced. My order number is yhst-17210252890263-123006. Otherwise plane looks amazing!
I have pictures if needed.
Thanks
John

John -

My order numbers:
NitroPlane OrderID: 800729
yhst-17210252890263-121542

Order Number: 811545
yhst-17210252890263-123041

1.) I received my P51 plane kit yesterday - I too have exactly the same issue with a losse pilot inside my canopy and stuck sideways (same as above quoted problem).

2.) I have also received both of my big 1400mm P40 sets (one P40 Flying Tiger airframe only Kit and one P40 Flying Tiger PnP set), unfortunately they both arrived with the front of the fuselage crushed (appears that the packaging is not preventing the fuse from sliding forward, and when it does the front thermo-form cowl gets pushed back into the fuse front, cutting and gouging the foam. Both planes arrived with this damage. The rest of the components are fine, just the fuse.

3.) On both P40 kits, the canopy are horribly mis-molded and have about a 5-6mm gap to the fuselage - they do not fit along the bottom surface. FMS needs to re-run these, they are very poorly done. Do you have any spares that fit the fuse that I can trade out for?

Please PM me for what I need to do next about all these issues.

Thanks.
-KP Lucas

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RE: DAMAGE SHIPPING/MISSING PARTS ISSUES____Post here - 4/16/2010 5:50 AM

nitrostaff1

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I got the stock prop for the F4u and i got 2. I can ship them to you for $10. Let me know if this is ok with you. I can bill it to the card on the order.

John
Nitro Planes

quote:

ORIGINAL: sam422

order number: yhst-17210252890263-120681

http://www.nitroplanes.com/new204chathi.html

brushed Guan Li A-10.
Missing the servo arm for the aileron servo.
Broken servo arm for the nose-wheel, but I made it work.

any advise on the break-in required for this? I see that the motors and esc are recommended to be broken-in before flying and I've seen the same said for nimh batteries...could all be done at once by running at low power for a few battery cycles, or...?

http://www.nitroplanes.com/gl601-f4u-brushless.html
brushless Guan Li F4U.

freakin' awsome plane. horrible instructions for a guy like me that's not much of a modeler, but close enough to RTF I figured it out with a bit of help from google/youtube. flies great and withstood a real hard crash with no real damage other than to my ego...but, I broke (both) props trying to take off from a dirt road, and I'm not sure what I can use to replace 'em, will this work http://www.nitroplanes.com/emp-08038e.html

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Post #: 318

RE: DAMAGE SHIPPING/MISSING PARTS ISSUES____Post here - 4/17/2010 12:13 AM

KPLucas

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John - I need help on the $400 in planes I bought from NP.

Please advise....Post 317.

Thanks.

< Message edited by KPLucas -- 4/17/2010 5:15 AM >

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RE: DAMAGE SHIPPING/MISSING PARTS ISSUES____Post here - 4/17/2010 7:21 AM

LDM

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Hey John , just bought the airfield 1400 P40 plug and play . On the good side the plane shipped and arrived great , on the bad side I am worried about all the reports so far on the bad gear in this plane . So far I have read stripped retract servo out of the box , weak signal glitching out of the box , thrown magnets after three runs , ect ect .

My 50th birthday is 5/14 so I can start my plane until that date so I can report back on dymond or lemon as of yet .
I wish you would stock more airframe only versions so we can all be happy , complane less and spend the extra $139 dollars on our own parts to complete the final product .

Nitro could make more money , rc guys would be happier and we all call it a day

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Post #: 320

RE: DAMAGE SHIPPING/MISSING PARTS ISSUES____Post here - 4/19/2010 4:24 AM

drhlau

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From: Monterey Park, CA, USA
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Hi folks,

Just received my brushless A-10. The fuselage is broken at the tail section.

1. Order: yhst-17210252890263-123317

2. Link to site: http://www.nitroplanes.com/gl603-7-a10-brushlessrtf-desert.html

3. I have pictures. I don't know how to attach them to this posting.

Options? I just looked at the site, the replacement desert fuselages are sold out.

Thanks in advance

HKL

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Post #: 321

RE: DAMAGE SHIPPING/MISSING PARTS ISSUES____Post here - 4/19/2010 10:45 AM

lot184

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One more thing here so everyone here knows I'm not picking on John, in fact John is doing a wonderful job at taking care of his customers of which Bananahobby isn't so good at doing unfortunately , but I feel that John shouldn't have to be doing this replacing parts or missing items in the kits, it's the manufacture of these kits responsibility - quality control - to make sure " ALL " of these kits have all the items accounted for and not broken etc, etc.

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Post #: 322

RE: DAMAGE SHIPPING/MISSING PARTS ISSUES____Post here - 4/19/2010 8:49 PM

topgun427

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John received new canopy with pilot and it is in perfect condition. Got it in 2 days thanks for the great service.

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Post #: 323

RE: DAMAGE SHIPPING/MISSING PARTS ISSUES____Post here - 4/19/2010 9:13 PM

topgun427

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lot184 so far nitro has been far better then banana hobby. I have had nothing but problems with them. I also wrote a post almost exactly the same as yours to them. There is no quality control there just send it out. I do belive all products should be inspected before they go out to
ensure the product is not damaged, however electronic testing I dont think is going to happen. lets not forget that these planes are not very
expensive so you know the electronics are going to be cheaper...but should still be relaible...you could always buy an airframe and put in your own electronics that you know are better. I also agree people will always pay more for quality we dont want to play the ship back and forth and wait game. Thats what I was doing with banana for 3 months. I think they just ran into some vendor issues and will hopefully be back on track.

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Post #: 324

RE: DAMAGE SHIPPING/MISSING PARTS ISSUES____Post here - 4/19/2010 11:54 PM

lot184

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topgun427 I didn't say to test every kit electronically, go back and re-read my post. I simply stated to inspect every kit to ensure all parts are accounted for and to see any damage has accrued during shippment from China.

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Post #: 325

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