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RE: Weatronic 2.4 RF diagnostic tool - 10/25/2012 1:10 PM   
luv2flyrc



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quote:

ORIGINAL: ajs56a

quote:

ORIGINAL: oistein

This company is unbelievable. It irritates me. I wanna use wea, but i must start to forget that they exists. It is a little typical german isn't. Fantastic technology, product idea etc but customer relation is not that good. I must say either of the german rc companies have been that good with service. It usually take a LOT of time.


You're right, but i think it is not normative for all German companies, and yes it irritates enormously.


This is a shame, I really like using their product and plan to buy the new transmitter the minute it becomes available but, I hate to see them revert to a level of non-existant customer service. Just when things were looking so bright!

Mike



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RE: Weatronic 2.4 RF diagnostic tool - 10/25/2012 2:00 PM   
HarryC


 

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ORIGINAL: ajs56a
Yes Harry, there is once again a radio silence at Weatronic, no reaction more from Jens.
Perhaps preoccupied with the exhibition with workshop in Friedrichshafen on 3 november?


This goes back to 1 October, so there is no Friedrichshafen excuse.

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RE: Weatronic 2.4 RF diagnostic tool - 10/25/2012 2:31 PM   
HarryC


 

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ORIGINAL: HarryC


quote:

ORIGINAL: ajs56a
Yes Harry, there is once again a radio silence at Weatronic, no reaction more from Jens.
Perhaps preoccupied with the exhibition with workshop in Friedrichshafen on 3 november?


This goes back to 1 October, so there is no Friedrichshafen excuse.


Also, Alwin is still active and replying to posts on the German r/c forum, so they have time to talk to people they want to, but it seems that it is Germans only.

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RE: Weatronic 2.4 RF diagnostic tool - 10/25/2012 7:01 PM   
zl1wn


 

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Status: offline 		Perhaps, to put the opposite view, I phoned last Monday, spoke to Jens for quite a while, about the problems with Paypal, it still doesn't
work from here, about the new Tx and increasing the TX module to 16 channels to match with the Graupner MC-32.

Unfortunately, that by the way is unlikely, as I have had confirmation from 2 people that Graupner will not release the digital encoding
of channels 13 to 16.

Jens was very helpful.

I had previously tried emails, that was a waste of time, so phoned.

Regards
Ross

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RE: Weatronic 2.4 RF diagnostic tool - 10/25/2012 10:55 PM   
luv2flyrc



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ORIGINAL: zl1wn

Perhaps, to put the opposite view, I phoned last Monday, spoke to Jens for quite a while, about the problems with Paypal, 


Jens was very helpful.

I had previously tried emails, that was a waste of time, so phoned.

Regards
Ross


That's good news Ross,

It may just be that they're understaffed and can't respond to all their email. Some well known American companies are the same. Try to get an email response from Jetcat USA or Desert Aircraft.... It won't happen but, if you call them, they are a wealth of information.

Mike



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RE: Weatronic 2.4 RF diagnostic tool - 10/26/2012 8:58 AM   
HarryC


 

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Status: offline 		But they were responding and now they have stopped. I was in email conversation with Stefan about the gyro glitch and he was responding within 2 days, often sooner. Then I asked about the problem with an external gyro going through the Rx and he said it wasn't his area of expertise so he copied Jens in on his reply to me asking Jens to reply to me and I have not been able to get even so little as an acknowledgement from Jens or Stefan since, and that was a month ago.

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RE: Weatronic 2.4 RF diagnostic tool - 10/26/2012 9:56 AM   
HarryC


 

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Status: offline 		Just as a PS to my posts about the gyro glitch, after Stefan agreed it is a sound interference, I fitted an old ACT Fuzzy gyro with piezo xtal rather than MEMS sensor and it is working fine with no problems.
I had wanted to route the ACT gyro via the 12-22 ext gyro ports but that caused strange servo behaviour and is unuseable so I described it to Stefan and he passed it on to Jens to deal with and it all went silent from Wea.

Now I know that many of you use the internal gyros with no trouble, but I have 2 x 12-22Rx with dual internal gyros, and all 4 gyros glitched. Then I tried an external gyro through the ext.gyro ports and that doesn't work, so forgive me for losing faith in Wea gyros!

And while I am on a little rant, the Wea GPS continues to be utter rubbish, the tracks for my flights at a recent Abingdon jet meet show me regularly flying several circuits round and round over the car park way behind the safety line. It's not a google earth position error as the tracks start and stop at exactly the right location in the pits.

H.

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RE: Weatronic 2.4 RF diagnostic tool - 10/29/2012 11:45 AM   
ajs56a



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ATTENTION - ACHTUNG - SERVICE

Auf Grund der Messe ist unser Service erst wieder ab Donnerstag, dem 08.11.2012 für Sie erreichbar!

On the basis of the fair, our service is only accessible from Thursday, the 08.11.2012 for you!



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MC4000 Weatronic 2,4 Ghz Dual FHSS

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RE: Weatronic 2.4 RF diagnostic tool - 11/4/2012 5:53 AM   
zl1wn


 

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Status: offline 		I must be getting back to my old bad habits of complaining about the service.
2 weeks ago I ordered a vario, Jens said to pay for it via PayPal using the weatronic email.
I paid for the vario, advised Jens by email that it had been paid. I just checked the shop, it hasn't been sent,
So I am out 271.43 euro.

My other ****, is about English voice, I had a good thermal flight today, using a 6.5m sailplane, good thermals,
and the vario worked perfectly, except the BY german voice. What is so hard about getting English voice on the software.
Yes I know we all have complained for years about that, but it falls on deaf ears.

They should worry less about being at Friedrichshaven and more about their poor long suffering customers.

Well thats my **** sorry guys,

Regards
Ross

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RE: Weatronic 2.4 RF diagnostic tool - 11/4/2012 5:56 AM   
zl1wn


 

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Status: offline 		By the way, I see the system edited out some of my words and the BY stands for a word start in b and ending in y with 6 letters.

Regards
Ross

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RE: Weatronic 2.4 RF diagnostic tool - 11/4/2012 1:24 PM   
luv2flyrc



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quote:

ORIGINAL: zl1wn

I must be getting back to my old bad habits of complaining about the service.
2 weeks ago I ordered a vario, Jens said to pay for it via PayPal using the weatronic email.
I paid for the vario, advised Jens by email that it had been paid. I just checked the shop, it hasn't been sent,
So I am out 271.43 euro.

My other ****, is about English voice, I had a good thermal flight today, using a 6.5m sailplane, good thermals,
and the vario worked perfectly, except the BY german voice. What is so hard about getting English voice on the software.
Yes I know we all have complained for years about that, but it falls on deaf ears.

They should worry less about being at Friedrichshaven and more about their poor long suffering customers.

Well thats my **** sorry guys,

Regards
Ross


I emailed Jens on Oct 28 with two inquiries and have received no response. It seems he came into the company with good intentions with respect to customer service but has adopted the Wea "way".  

He even registered on RCU and made a few posts regarding the new transmitter, I was hopeful he would be a regular but, he has since disappeared.

Mike



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RE: Weatronic 2.4 RF diagnostic tool - 11/5/2012 6:59 PM   
asimace


 

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Status: offline 		I visited the Weatronic stand in Friedrichshafen last weekend.
There were quite a few guys with a blue shirt behind the table all busy talking to customers and showing off the system, Jens was there too.
The Tiny5 receiver has been approved by german authorities and was on sale but was also sold out quick and by saturday afternoon when I asked for one they were gone.
I don't know how many they had with them but was told they will be available again in 3 weeks or so.
And you know what? the new transmitter was actually working!
It was the handheld blue and yellow transmitter we already saw in JetPower but this time it was driving a 12-22 receiver and a slave Smart8.
The LCD screen was off so integrated gigacontrol is not working yet but RF section seems to be ready (or was it just a transmitter module in a bigger box?!?)
The handheld radio should be ready next spring-summer, surely for next JetPower, and the tray version for the following year.
Just for fun I tried to ask news for the english file... "we are working on it" , "we need it too", "we are working on other languages too", "next spring" and so on...
I said "give it to us, we will help you for free!" but only got a polite chuckle as an answer.
The impression I keep on getting when I actually meet the guys is that the company is solid and keeps on developing new products... but they definitely would need a larger organisation, they all seem to be engineers and technicians! they would need more lower profile collaborators for the "dirty work"...!
Mauri

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RE: Weatronic 2.4 RF diagnostic tool - 11/5/2012 7:27 PM   
zl1wn


 

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Status: offline 		Thanks Mauri,
a good summary.
Technically 8 or 9 out of 10, marketing and support negative 8 or 9 out of 10.

Why cannot they just finish something which is needed, like the English voice, the shop etc, before wandering off into fun things like building new products??
Regards
Ross

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RE: Weatronic 2.4 RF diagnostic tool - 11/5/2012 10:10 PM   
luv2flyrc



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quote:

ORIGINAL: asimace

I
The impression I keep on getting when I actually meet the guys is that the company is solid and keeps on developing new products... but they definitely would need a larger organisation, they all seem to be engineers and technicians! they would need more lower profile collaborators for the "dirty work"...!
Mauri


This explains a lot! They really need a marketing/ sales guy to lead them. As bright as the engineers and techs are, they can't be left to run the company.

Mike



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RE: Weatronic 2.4 RF diagnostic tool - 11/10/2012 9:14 PM   
luv2flyrc



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Status: offline 		Is anyone using the Wea FASST adapter successfully? This is the newer one that uses the FASST protocol instead of the PPM signal. The old PPM one doesn't even seem to be available in their shop.

I need more channels than I currently have available on my 12xMV/ Wea combo ( limited to 8 control channels) and understand that if I purchase a 12z or 14mz and use the Wea Fasst adapter, I should get all 12 channels.

I also realize that the radio will have to have it's region code changed to Europe as Wea do not yet have an American coded unit.

This is all a big expense and bit of a hassle if the whole thing doesn't work as planned, hence the question. It's not like I can get any information regarding it out of Wea themselves; I have tried.

Regards,

Mike


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RE: Weatronic 2.4 RF diagnostic tool - 11/11/2012 4:14 AM   
zl1wn


 

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Status: offline 		Receiver Temperature.
One of the huge advantages of the Weatronics system, is the ability to check the data after a flight and to use the "big Display"

The other day I was flying a large sailplane, 6.52m span weight 25.5kg, it is fitted with 16 digital servos, a number of which are duplicated,
ie 2 on each of the large ailerons and 2 for the elevator. the others are on rudder, retract, flaps, airbrakes etc.
Checking the data after the 10minute flight it showed the current draw was between 4.5 and 5amps and the receiver temp climbed to 88degree C.

So to recheck I just spent 10minutes cycling the surfaces, much more often than would happen in a normal flight, while monitoring the "big display".
"resting" or standing current was about 0.9amps, the receiver started at 22deg C and finished at 33 deg C at the end of 10 minutes. While cycling
the surfaces the current would fluctaute about 1to 1.2amps.
Max current on very short term peaks only would be 1.5 to 2.5amps, its hard to say exactly as the current changes rapidly

The receiver batteries are 2 only 3 cell LIFEPo. Receiver is a 12-22R, 3 GYRO PLUS GPS

Has any one ever monitored their receiver temp and what is the max possible temp??

While flying, the receiver should be cooled albeit slightly by air entering the nosehook opening.

To be fair, I should repeat the test, with the seat and pilot in place and the canopy closed, as the test outlined above was
carried out with the front of the cockpit open.

Any comments please, or am I worrying about nothing,

Regards to all
Ross


So any comments

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RE: Weatronic 2.4 RF diagnostic tool - 11/11/2012 9:13 AM   
David Gladwin



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Status: online 		Hi Ross,

You SHOULD be worried, I have never seen Rx temperature anywhere near 88 deg C even flying in the Australian summer. Rarely have I seen above 45 degs so I set my rx temp alarm at a cautious 50 well below the spec max temp.

I dont have the max temp allowable at hand for the 12-22 but on Micros the max temp spec is 60 C.

That said, Alwin said that in testing the case melted before the Rx stopped working!

I think with 3 cell Life (I use them too) the (8) regulators are working hard, so you need to ensure that the heat sink, the metal rx base is not covered and, if possible, even a just little cooling airflow is available.

On Micros, I ensure that the Rx is not wrapped in foam, the case is exposed to assist with cooling as , even though they have no regulators, they do get warm.

Ensure, too, that the Rx (and minimise it on the Tx, it can get hot due to the blue label) is never exposed to direct sunlight , on the ground or in the air ( in Australia I used to cover the canopy with a car windscreen sun reflector). particularly if its under a large canopy.

My AW Hawks have10 digital servos and pull around 3 -3.5 amps constant in flight, so your current draw seems reasonable, the temp does not. Let me know how you get on.

Thanks Mauri, entirely agree but perhaps now I will get my Tiny for may grandson's Tomboy !

Regards,

David.

Just checked, max temp allowed in the spec. sheet for the 12-22 is also 60 C.

< Message edited by David Gladwin -- 11/11/2012 12:29 PM >

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RE: Weatronic 2.4 RF diagnostic tool - 11/12/2012 9:33 AM   
George



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quote:

ORIGINAL: luv2flyrc

Is anyone using the Wea FASST adapter successfully? This is the newer one that uses the FASST protocol instead of the PPM signal. The old PPM one doesn't even seem to be available in their shop.

I need more channels than I currently have available on my 12xMV/ Wea combo ( limited to 8 control channels) and understand that if I purchase a 12z or 14mz and use the Wea Fasst adapter, I should get all 12 channels.

I also realize that the radio will have to have it's region code changed to Europe as Wea do not yet have an American coded unit.

This is all a big expense and bit of a hassle if the whole thing doesn't work as planned, hence the question. It's not like I can get any information regarding it out of Wea themselves; I have tried.

Regards,

Mike


Mike,
I heard there was a "work around" that you can do to that will work without doing a region change, but I'd have to get you the guy's email so you can contact him directly and get the details.



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RE: Weatronic 2.4 RF diagnostic tool - 11/12/2012 10:36 AM   
HarryC


 

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Status: offline 		Has Weatronic gone out of business this morning?

Are there any German forum members who are able to get through to Wea and find out what on earth is happening?

I need to buy stuff from the shop for my new model but it refuses my previous log in details. I tried to create a new user but it just comes back with a message that it is not possible to create a new user. What sort of business puts so much effort into preventing customers buying from it? So I phoned them on the 2 numbers given on their website, both numbers rang and rang but neither number was answered (time in Germany was either 10.20 or 11.20 a.m.). So in desperation I tried emailing knowing they wouldn't reply to it but one has to try, simply to have the email bounce back straight away saying the address has permanent fatal errors!

So it is impossible to buy anything from them, the phone goes unanswered and their email address is dead!! Have they shut up shop and closed for good?

A radio system is no use to me if I can't get the parts I need. I love the Wea's technical abilities but this continuous farce is persuading me to ditch them.

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RE: Weatronic 2.4 RF diagnostic tool - 11/12/2012 11:25 AM   
asimace


 

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Status: offline 		Login to the shop worked normally for me.
Also cart seems to work fine although I did not arrive to confirm the order...
Mauri

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RE: Weatronic 2.4 RF diagnostic tool - 11/12/2012 11:42 AM   
HarryC


 

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Status: offline 		I have tried the lost password and password reminder buttons but every possible username I might have used and my email address is rejected as not found.

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RE: Weatronic 2.4 RF diagnostic tool - 11/12/2012 12:00 PM   
proline8000



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Status: offline 		HarryC& George, The quick fix is to have the region changed from USA to Europe. You need to use the latest version adaptor from Weatronic because the earlyer ones do not work. I was able to get the USA region code to reconize the Weatronic module but it still had the buzz in it. I think part of the Europe region code is the frame reat is slower... Maybe??? I did not go into it . I sold my 14mz to a close friend and changed the region code bac to USA for him. He uses Futaba.... Now that Futaba just droped the price of the 14mz to 1600.00 with a second reciever Ithink I will get a new one and have the region code changed and dump my JR stuff.

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RE: Weatronic 2.4 RF diagnostic tool - 11/12/2012 12:15 PM   
luv2flyrc



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Status: offline 		Thanks for the feedback on the FASST module

Harry, my login works fine.

Mike 

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RE: Weatronic 2.4 RF diagnostic tool - 11/12/2012 6:35 PM   
George



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quote:

ORIGINAL: proline8000

HarryC& George, The quick fix is to have the region changed from USA to Europe. You need to use the latest version adaptor from Weatronic because the earlyer ones do not work. I was able to get the USA region code to reconize the Weatronic module but it still had the buzz in it. I think part of the Europe region code is the frame reat is slower... Maybe??? I did not go into it . I sold my 14mz to a close friend and changed the region code bac to USA for him. He uses Futaba.... Now that Futaba just droped the price of the 14mz to 1600.00 with a second reciever Ithink I will get a new one and have the region code changed and dump my JR stuff.


Is this you Michael F.?

If so, you are are the one I was referring to in my earlier post, but sounds like your "fix" didin't completely solve it, sorry to hear; I was looking forward to possibly trying it. I sold my Wea. module with 12Z with the A-10, so now I have 12-22R and micro, but no way to transmit to them. I'll hold off until we some improvement with Wea.

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RE: Weatronic 2.4 RF diagnostic tool - 11/13/2012 9:54 AM   
HarryC


 

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Status: offline 		This is so frustrating. I have tried using their contact page http://www.weatronic.com/de/index.php?pg=kontakt.php but so far no reply. I have been phoning them again this morning but they won't answer the phone. All I want to do is spend money with them, on aerials I need for my new jet which can't fly until I get them and it now seems to be impossible! Just how hard can it be?

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