water logged equipment (Full Version)

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cassidy -> water logged equipment (4/4/2002 2:02:43 AM) Month ago I put a glider into a very cold Pennsylvania lake. Sent the servos and RX (servos appeared to work, RX was dead) to the Hitec service center. Yesterday I got them back completely repaired and the charge was $000.00!!!!!!!!!!!! I thank you and Hitec and you know I will continue to buy your equipment!!!!

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Randy Smith -> water logged equipment (4/6/2002 4:25:28 AM) Ya, Mike I have the same positive feedback about Hitec's service policy. I continue to be amazed at how I can send in damaged servos and receivers that are MY fault and Hitec will very often provide replacements at NO COST. :D I am certainly not complaining, but most manufacturers use Service and Repairs as a profit center. Can you comment on Hitec's policy or strategy in this regard. ........ and please don't change what you're doing. ;) Randy Smith

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MikeMayberry -> water logged equipment (4/11/2002 3:18:36 AM) Our policy is simple... Go the extra mile to keep the customers happy and they will keep coming back!!! I think we have been pretty successful with this philosophy. Mike.

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Randy Smith -> water logged equipment (4/11/2002 11:47:01 PM) ' Works for me. You have a loyal customer here. Randy

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