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All Forums >> Radios, Batteries, Clubhouse and more >> RC Radios, Transmitters, Receivers, Servos, gyros >> Radio Manufacturer Direct Support >> Hitec/MultiPlex Radios- Ask Hitec Customer Service >> water logged equipment
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water logged equipment - 4/4/2002 2:02:43 AM   
cassidy


 

Posts: 186
Joined: 3/15/2002
From: Clarks Summit, PA, USA
Status: offline 		Month ago I put a glider into a very cold Pennsylvania lake.
Sent the servos and RX (servos appeared to work, RX was dead) to the Hitec service center. Yesterday I got them back completely repaired and the charge was $000.00!!!!!!!!!!!!
I thank you and Hitec and you know I will continue to buy your equipment!!!!
       Post #: 1

water logged equipment - 4/6/2002 4:25:28 AM   
Randy Smith


 

Posts: 133
Joined: 1/3/2002
From: Calgary, AB, CANADA
Status: offline 		Ya, Mike I have the same positive feedback about Hitec's service policy. I continue to be amazed at how I can send in damaged servos and receivers that are MY fault and Hitec will very often provide replacements at NO COST.

I am certainly not complaining, but most manufacturers use Service and Repairs as a profit center. Can you comment on Hitec's policy or strategy in this regard. ........ and please don't change what you're doing.



Randy Smith

(in reply to cassidy)
       Post #: 2

water logged equipment - 4/11/2002 3:18:36 AM   
MikeMayberry



Posts: 2800
Joined: 1/15/2002
From: Poway, CA, USA
Status: offline 		Our policy is simple... Go the extra mile to keep the customers happy and they will keep coming back!!! I think we have been pretty successful with this philosophy.

Mike.

(in reply to cassidy)
       Post #: 3

water logged equipment - 4/11/2002 11:47:01 PM   
Randy Smith


 

Posts: 133
Joined: 1/3/2002
From: Calgary, AB, CANADA
Status: offline 		' Works for me. You have a loyal customer here.


Randy

(in reply to cassidy)
       Post #: 4

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All Forums >> Radios, Batteries, Clubhouse and more >> RC Radios, Transmitters, Receivers, Servos, gyros >> Radio Manufacturer Direct Support >> Hitec/MultiPlex Radios- Ask Hitec Customer Service >> water logged equipment
Page: [1]





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