Airtronics Service Contact Information
#1
Thread Starter
Join Date: Mar 2005
Location: Orange County, CA
Posts: 384
Likes: 0
Received 0 Likes
on
0 Posts
Airtronics Service Contact Information
We're never more than an email/fax/phone call away. I've posted this for reference. For all of you who've been long time Airtronics users, remember this information may be different than what came in your radio! Please use this latest information:
If you need to send in a radio for service, this is the address and telephone number:
Mailing Address
Airtronics Service
18480 Bandilier Circle
Fountain Valley, CA 92708
Service Phone: 714 963 0329
Fax: 714-964-6236
EMAIL: [email protected]
TECH LINE:
Airtronics has a toll-free help line for those with technical questions about Airtronics products.
From how to program a radio to choosing the best servo for an application, we have an expert with a long-time career in the hobby dedicated to helping customers with technical questions. Please feel free to call should you need help with your Airtronics products.
Please call Monday through Friday only between 12 to 4 pm Pacific Time
1-800-262-1178
This line is for technical questions ONLY. For service, repairs, etc. please contact Global Services directly.
If you need to send in a radio for service, this is the address and telephone number:
Mailing Address
Airtronics Service
18480 Bandilier Circle
Fountain Valley, CA 92708
Service Phone: 714 963 0329
Fax: 714-964-6236
EMAIL: [email protected]
TECH LINE:
Airtronics has a toll-free help line for those with technical questions about Airtronics products.
From how to program a radio to choosing the best servo for an application, we have an expert with a long-time career in the hobby dedicated to helping customers with technical questions. Please feel free to call should you need help with your Airtronics products.
Please call Monday through Friday only between 12 to 4 pm Pacific Time
1-800-262-1178
This line is for technical questions ONLY. For service, repairs, etc. please contact Global Services directly.
#4
Thread Starter
Join Date: Mar 2005
Location: Orange County, CA
Posts: 384
Likes: 0
Received 0 Likes
on
0 Posts
RE: Airtronics Service Contact Information
For these forums, of course, we'll be happy to help.
Note that we only handle Airtronics here in the USA and Canada and are not involved with distribution of Sanwa world-wide. So. the one other limitation is that if you are looking for Sanwa brand warranty support, you'll have to seek out the distributor in your country. Also, The 800 number is for domestic USA use only.
Note that we only handle Airtronics here in the USA and Canada and are not involved with distribution of Sanwa world-wide. So. the one other limitation is that if you are looking for Sanwa brand warranty support, you'll have to seek out the distributor in your country. Also, The 800 number is for domestic USA use only.
#5
My Feedback: (43)
RE: Airtronics Service Contact Information
As a vote of confidence, I had to use Airtronic's Service on my new SD-10. I had very very limited range on the ground and only 600 feet in the air. I sent the radio back to them, then tested it 3 ways from Sunday and could not find anything wrong. They kept it for 2 weeks and kept in contact with me the whole time. Chris(?) told me that they range checked it all over the place, in the alley, in the shop and could fine nothing wrong.
They replaced my Rx, and the 1-2-3 switch and sent it back. I put it back in the same exact plane and flew it as far away as I felt comfortable. I know that the place was 1500+ feet and had ZERO issues with it. My range check went normal, 30-40 feet or so before the servos started getting jumpy or "sticky". I guess that maybe THAT particular Rx just didn't like the RF environment at my field, I don't know.
I am happy with it, and now I will be putting it into something a bit more important.
Thanks Airtronics.
They replaced my Rx, and the 1-2-3 switch and sent it back. I put it back in the same exact plane and flew it as far away as I felt comfortable. I know that the place was 1500+ feet and had ZERO issues with it. My range check went normal, 30-40 feet or so before the servos started getting jumpy or "sticky". I guess that maybe THAT particular Rx just didn't like the RF environment at my field, I don't know.
I am happy with it, and now I will be putting it into something a bit more important.
Thanks Airtronics.
#6
Junior Member
My Feedback: (1)
Join Date: Aug 2009
Location: Marietta, OK
Posts: 17
Likes: 0
Received 0 Likes
on
0 Posts
RE: Airtronics Service Contact Information
Hi Mike
Great that you are doing this. Have been using Airtronics for for 30 years and have had excellent results with all the equipment. Your service department has been exemplary in servicing equuipment. Keep up the goodwork.
Regards
Jack Strickland
Great that you are doing this. Have been using Airtronics for for 30 years and have had excellent results with all the equipment. Your service department has been exemplary in servicing equuipment. Keep up the goodwork.
Regards
Jack Strickland
#7
My Feedback: (6)
Join Date: Dec 2001
Location: Georgetown,
IN
Posts: 1,515
Likes: 0
Received 0 Likes
on
0 Posts
RE: Airtronics Service Contact Information
ORIGINAL: jack19345
Hi Mike
Great that you are doing this. Have been using Airtronics for for 30 years and have had excellent results with all the equipment. Your service department has been exemplary in servicing equuipment. Keep up the good work.
Regards
Jack Strickland
Hi Mike
Great that you are doing this. Have been using Airtronics for for 30 years and have had excellent results with all the equipment. Your service department has been exemplary in servicing equuipment. Keep up the good work.
Regards
Jack Strickland
Jeff Williams
#8
Junior Member
My Feedback: (2)
Join Date: Feb 2005
Location: orleans,
MI
Posts: 6
Likes: 0
Received 0 Likes
on
0 Posts
RE: Airtronics Service Contact Information
Hi Mike
I have RD 6000 Super that i have been using, went to change to a different model airplane that i had stored in model memory, i must have hit the wrong button or something,
but comes up with EER2 with alarm, can you tell me what i did or what to do at this point? I fly glow motor planes, is it possible i changed to heli, some how, because my elevater n throdle sticks
switched sides,also i noticed that i'm able to hit the end key the EER2 goes to EER1, and if i pull the elevator stick all the way down it then goes to like normal,then if i turn the radio off then back on it goes back to EER2,,so confused because the manual doesn't say anything about that code. if i could get some help with my problem it will be a big thank you....
I have RD 6000 Super that i have been using, went to change to a different model airplane that i had stored in model memory, i must have hit the wrong button or something,
but comes up with EER2 with alarm, can you tell me what i did or what to do at this point? I fly glow motor planes, is it possible i changed to heli, some how, because my elevater n throdle sticks
switched sides,also i noticed that i'm able to hit the end key the EER2 goes to EER1, and if i pull the elevator stick all the way down it then goes to like normal,then if i turn the radio off then back on it goes back to EER2,,so confused because the manual doesn't say anything about that code. if i could get some help with my problem it will be a big thank you....
#9
Junior Member
Join Date: May 2012
Location: Marinette, WI
Posts: 28
Likes: 0
Received 0 Likes
on
0 Posts
RE: Airtronics Service Contact Information
Use to be a big Airtronics fan. My trainer (in the 1980's) suggested Airtronics. I still have five or six tx from you's. All the way from AM SE to the (back then ) FM radioes. It's when I got with Airtronics service dept. that I decided to leave. The people could bearly understand American, and were really rude when I tried to ask about the models that Airtronics use to have. Um, allright , now I'm flighing with a Spectum.
#11
My Feedback: (10)
RE: Airtronics Service Contact Information
ORIGINAL: tc-62
Use to be a big Airtronics fan. My trainer (in the 1980's) suggested Airtronics. I still have five or six tx from you's. All the way from AM SE to the (back then ) FM radioes. It's when I got with Airtronics service dept. that I decided to leave. The people could bearly understand American, and were really rude when I tried to ask about the models that Airtronics use to have. Um, allright , now I'm flighing with a Spectum.
Use to be a big Airtronics fan. My trainer (in the 1980's) suggested Airtronics. I still have five or six tx from you's. All the way from AM SE to the (back then ) FM radioes. It's when I got with Airtronics service dept. that I decided to leave. The people could bearly understand American, and were really rude when I tried to ask about the models that Airtronics use to have. Um, allright , now I'm flighing with a Spectum.
I guess everyone has different experiences, and I'm in no position to question your experience...
All I can say is I started flying in 1985. My first radio was Airtronics and every radio systemI owned since. I never had an issue with Airtronics equipment and anything I sent into be checked was always handled with great customer service through the years.
Flying with the SD-10G now... Great Tx...
No reason to try anything else...
LD
#12
My Feedback: (10)
RE: Airtronics Service Contact Information
I started with Airtronics in 1989, or maybe 1990 and have never looked back. I have had great results with their customer service, and Jack Albrechts programming advice on my radios sine the late 90s? Has been invaluable. I'm using the RDS8000 as my park flier radio and two SD-10Gs as giant scale radios. I really like the stick switches and flight modes.
If I can put in a vote, I hope future radios have options for a few more channels, the SD-10G is so versatile that I sometimes run out!
Whit
#14
My Feedback: (10)
Mike,
What's in the future for Airtronics as far as thinner, lighter, and touch screen radios? When I switched from the RDS-8000 TX to the SD-10G I have never been satisfied with the feel of the TX. Some of the new radios on the market seem to be headed in the "Smart Phone" look and feel direction and thinner. What's coming out new for Airtronics as I'm look for a better TX.
What's in the future for Airtronics as far as thinner, lighter, and touch screen radios? When I switched from the RDS-8000 TX to the SD-10G I have never been satisfied with the feel of the TX. Some of the new radios on the market seem to be headed in the "Smart Phone" look and feel direction and thinner. What's coming out new for Airtronics as I'm look for a better TX.
#15
Thread Starter
Join Date: Mar 2005
Location: Orange County, CA
Posts: 384
Likes: 0
Received 0 Likes
on
0 Posts
New airplane radios will not be announced until later this year after Sanwa is further along in development. I do not have details, etc Sorry, I just don't have anything for you at the moment. - Mike
#18
My Feedback: (30)
Join Date: Apr 2003
Location: Brentwood TN
Posts: 33
Likes: 0
Received 0 Likes
on
0 Posts
On April 1, Mike sent out a note saying that Global Hobbies will no longer be the USA agent for Sanwa. Another web site, http://www.sanwa-denshi.com/ seems to be the new point of contact. Anyone have any further information?
This new web site does show some "new" products and hints at things to come (speed controls/ gyros "under construction").
John
This new web site does show some "new" products and hints at things to come (speed controls/ gyros "under construction").
John
Last edited by johnp793; 04-02-2016 at 11:59 AM.
#19
Member
Join Date: Jul 2009
Location: , WA
Posts: 85
Likes: 0
Received 0 Likes
on
0 Posts
That's just Sanwa's website that's been around for years. According to their distributor list, it looks like Serpent USA is the new USA distributor. Which makes sense, since Sanwa has no interest in aircraft radios and are only focusing on car stuff.
According to Sanwa's website, as of April 1st, Serpent USA has taken over sales and support. Global will continue to support customers as long as they have parts available. I'm sure they'll be more information regarding this as the transition continues.
http://sanwa-denshi.com/rc/news/repo...stributor.html
Todd
According to Sanwa's website, as of April 1st, Serpent USA has taken over sales and support. Global will continue to support customers as long as they have parts available. I'm sure they'll be more information regarding this as the transition continues.
http://sanwa-denshi.com/rc/news/repo...stributor.html
Todd
Last edited by ToddNicholson; 04-04-2016 at 08:13 AM.
#20
http://www.airtronics.net/ still the same and yes they are still interested in aircraft. Also Hobby People is the main supplier of Airtronics gear.
#21
I contacted Airtronics the other day about a bad receiver and Airtronics said to contact Serpent for warranty issues. I'm not sure what they are going to handle, but if it's a warranty issue it's now Serpent USA you have to contact.
#22
Join Date: Nov 2007
Location: Aurora,
CO
Posts: 172
Likes: 0
Received 0 Likes
on
0 Posts
OK, this doesn't give me a warm feeling. I've been using RDS8000 gear for years, and was just getting ready to order an SD-10G which would let me keep using my existing inventory of receivers (in FHSS-1 mode, of course) while going to 10G with new builds. Do I have some kind of upgrade path available with another manufacturer? I hope I don't have to give in to the FutaBorg.
#23
My Feedback: (10)
OK, this doesn't give me a warm feeling. I've been using RDS8000 gear for years, and was just getting ready to order an SD-10G which would let me keep using my existing inventory of receivers (in FHSS-1 mode, of course) while going to 10G with new builds. Do I have some kind of upgrade path available with another manufacturer? I hope I don't have to give in to the FutaBorg.
With that said, I did just move to another MFG and have a bunch of ATX equipment to unload including two SD-10G (one with very low time, the other is well used) and an Aquila 6ch radio in great condition with little time. I also have a bunch of 10ch Rx as well as other Rx's.
PM me if you are interested.
Larry Diamond
#24
Not much of an upgrade path staying in Airtronics.
With that said, I did just move to another MFG and have a bunch of ATX equipment to unload including two SD-10G (one with very low time, the other is well used) and an Aquila 6ch radio in great condition with little time. I also have a bunch of 10ch Rx as well as other Rx's.
PM me if you are interested.
Larry Diamond
With that said, I did just move to another MFG and have a bunch of ATX equipment to unload including two SD-10G (one with very low time, the other is well used) and an Aquila 6ch radio in great condition with little time. I also have a bunch of 10ch Rx as well as other Rx's.
PM me if you are interested.
Larry Diamond
sure of a smooth transition from one importer to another the new importer should have already had up the new Airtronics / Sanwa website. and the old importer should have taken down there Airtronics site and
replaced with a link to Global Hobby.
The following users liked this post:
pancake (08-23-2020)