Not receiving emails from the marketplace
#103
Community Moderators
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Your statement of the pattern is correct and has been previously stated as so in this thread. This is an AOL and Yahoo problem.
Your statement of RCU blocking the emails however is NOT correct. RCU is NOT blocking any emails. AOL and Yahoo are blocking emails sent by their users through our proxy. Both AOL and Yahoo have stated this to be absolutely true. Again, RCU is NOT blocking any emails. It is AOL and Yahoo who are blocking the emails sent by their users through our site as proxy.
Your statement of RCU blocking the emails however is NOT correct. RCU is NOT blocking any emails. AOL and Yahoo are blocking emails sent by their users through our proxy. Both AOL and Yahoo have stated this to be absolutely true. Again, RCU is NOT blocking any emails. It is AOL and Yahoo who are blocking the emails sent by their users through our site as proxy.
#104
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Join Date: Jan 2002
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Not sure how that is? How can they block an email that is coming from RCU to Gmail? Why would their email provider have anything to do with it, it comes from RCU right? They post on the question section of an ad, then RCU sends notification that a question has been posted, not sure why whatever provider they had in their profile would matter. I could probably make up a profile and not put an email address is or put a non existent one like [email protected] and then if I posted a question to an ad it would still go thru wouldnt it?
#105
Community Moderators
My Feedback: (42)
Again, the emails originate on RCU and are sent as a proxy from our servers, through the members server (AOL or Yahoo) then delivered to the recipient.
If you change the email address in your account the system will automatically send a verification email to that address. Until you verify your account with the code word contained in the verification email, you will not be able to post to the forums or marketplace. You will be stuck in view only mode.
If you change the email address in your account the system will automatically send a verification email to that address. Until you verify your account with the code word contained in the verification email, you will not be able to post to the forums or marketplace. You will be stuck in view only mode.
#108
My Feedback: (158)
You could include the email address of the member posting the question,, people would learn the new way,, they always do.
once gmail start black flagging these emails completely instead of intermittently the problem will be bigger.
I get it though,, no fix will ever come from RCU, we just need to log on each day to check our ads.
once gmail start black flagging these emails completely instead of intermittently the problem will be bigger.
I get it though,, no fix will ever come from RCU, we just need to log on each day to check our ads.
#109
My Feedback: (51)
You could include the email address of the member posting the question,, people would learn the new way,, they always do.
once gmail start black flagging these emails completely instead of intermittently the problem will be bigger.
I get it though,, no fix will ever come from RCU, we just need to log on each day to check our ads.
once gmail start black flagging these emails completely instead of intermittently the problem will be bigger.
I get it though,, no fix will ever come from RCU, we just need to log on each day to check our ads.
#110
Community Moderators
My Feedback: (42)
Hate to drag up what appears to be old and forgotten problems with the RCU marketplace but this is happening again. I've placed several adds recently and am not getting a notification from the marketplace when someone posts a question to add, or more importantly I'm not getting an email notification that someone has made an offer. Also, I used to get a pop up notifican when I returned to RCU to let me know one of my adds has had activity, that isn't happening anymore either. Need help please!
Please see the response I made in the other thread you created.
#111
My Feedback: (158)
John,
I place 2 ads this morning, got the notification from RCU that the ads were placed as usually to my Gmail,, then later in the day I had an offer made,,, I did not receive a notification email of the offer. So my buyer has been wait all day when I should have been able to reply sooner. Having to check the market place repeatedly throughout the day is inconvenient,
You can say that it's not a RCU software problem,, maybe technically that's true,, if it is the members email server that are blocking the emails from being sent,, the fact that that's the way the RCU software attempts to send out notifications is still a software problem in my mind. Why can't RCU server send out the notifications directly like it does we you post an ad?,, this old system worked at one time, but no longer as it seems more email servers are blocking this practice.
good luck
I place 2 ads this morning, got the notification from RCU that the ads were placed as usually to my Gmail,, then later in the day I had an offer made,,, I did not receive a notification email of the offer. So my buyer has been wait all day when I should have been able to reply sooner. Having to check the market place repeatedly throughout the day is inconvenient,
You can say that it's not a RCU software problem,, maybe technically that's true,, if it is the members email server that are blocking the emails from being sent,, the fact that that's the way the RCU software attempts to send out notifications is still a software problem in my mind. Why can't RCU server send out the notifications directly like it does we you post an ad?,, this old system worked at one time, but no longer as it seems more email servers are blocking this practice.
good luck
#112
My Feedback: (43)
I switched to a gmail account for marketplace due to the yahoo fiasco and it worked fine for awhile. Now mail delivery is spotty. I made an offer, it was accepted, but I never got notified of it. I didn't even know that it was sold to me until I went to check 'My Offers'. I do not get emails with questions about my items for sale. I only get the notifications about item activity when I am in the Marketplace about half of the time.
The system is certainly not as consistent and dependable as it once was.
The system is certainly not as consistent and dependable as it once was.
#113
Community Moderators
My Feedback: (42)
When someone posts a question to your ad, the system actually sends an email via proxy through that person's email provider. In this way, the email originates at RCU, but is actually sent through the members email provider. This allows you to click reply and communicate with them directly. If that persons email provider blocks the message as spam, which is typical for Yahoo and AOL, but can potentially happen with any email provider, then you the seller will never receive the email message.
#114
My Feedback: (43)
Once email communication has been established outside of RCU, there is no problem at all with email addresses. This of course rules out email provider quirks. That proxy is doing something inconsistently since it is fine sometimes and then not so good at other times.
This does not address the lack of offer notification emails and onscreen item activity within the Marketplace.
This does not address the lack of offer notification emails and onscreen item activity within the Marketplace.
#115
Community Moderators
My Feedback: (42)
Right, once you are communicating directly with another person, the email provider no longer sees the message being seen as originating at RCUniverse.com and being sent as proxy so the chance of it being flagged as spam is vastly lower.
Both AOL and Yahoo permit sending proxy emails. We have been in contact with both, many times, and verified we are operating as they direct us to. However, they still have taken the stance that our emails sent in this manner are spam. We cannot make them change this.
If you are not seeing on screen notifications when you visit the site, please log out of your account, clear all cookies and cached pages from your web browser, close and reopen your browser, then log in to your account. A corrupt cookie stored in your browser is the most common problem.
Both AOL and Yahoo permit sending proxy emails. We have been in contact with both, many times, and verified we are operating as they direct us to. However, they still have taken the stance that our emails sent in this manner are spam. We cannot make them change this.
If you are not seeing on screen notifications when you visit the site, please log out of your account, clear all cookies and cached pages from your web browser, close and reopen your browser, then log in to your account. A corrupt cookie stored in your browser is the most common problem.
#116
My Feedback: (158)
FWIW,,
So my buyer wasn't specific on his offer this morning so I did the counter offer thing to clarify his offer,,, I just got an email notification of his reply (re submitted offer),, Turns out he is on Hotmail,, so you can add that to the list of email providers that are not working reliably with the RCU system.
Good luck
So my buyer wasn't specific on his offer this morning so I did the counter offer thing to clarify his offer,,, I just got an email notification of his reply (re submitted offer),, Turns out he is on Hotmail,, so you can add that to the list of email providers that are not working reliably with the RCU system.
Good luck
#119
My Feedback: (158)
Good news,, I got notification of the offer that was placed two days ago, this morning @ 3:30 am,, Timely ,, LOL
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#120
My Feedback: (43)
Good news,, I got notification of the offer that was placed two days ago, this morning @ 3:30 am,, Timely ,, LOL
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