Not receiving emails from the marketplace
#1
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Not receiving emails from the marketplace
I am not receiving any emails from my marketplace ads, makes it a pain to have to check the ads to see if there are replies. Please fix this.
#6
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I think a moderator replied to this elsewhere (the dangers of reporting an issue in multiple locations which are not the Support forum), saying that AOL and Yahoo email addresses can pose problems. While we see if there's anything that can be done on our end, a workaround is to change the email address you use with RCU.
Paul
Paul
#7
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Changing emails is not an option, it is clearly a RCU site problem, you have got yourself on AOL's blacklist again, it has happened before and you need to contact AOL to have them remove it, there isnt anything that can be done on the users end, it has to be from your end to fix this issue.
#8
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Changing emails is not an option, it is clearly a RCU site problem, you have got yourself on AOL's blacklist again, it has happened before and you need to contact AOL to have them remove it, there isnt anything that can be done on the users end, it has to be from your end to fix this issue.
#9
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There are things you can do, have you sent the request to AOL to be removed from their list? Have you followed up on the request until it is fixed? This has happened before the new ownership came to be here and it got fixed then as they kept up on it till it was. Also it has happened on RCgroups as well and they got it fixed within a couple of days, it has not been working here for close to a year! It is not "out of your control" and telling someone to change their email that they have used for 15 years is not a fix.
#10
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There are things you can do, have you sent the request to AOL to be removed from their list? Have you followed up on the request until it is fixed? This has happened before the new ownership came to be here and it got fixed then as they kept up on it till it was. Also it has happened on RCgroups as well and they got it fixed within a couple of days, it has not been working here for close to a year! It is not "out of your control" and telling someone to change their email that they have used for 15 years is not a fix.
#11
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You can get them to remove this site from the blacklist but it will take more effort than just submitting a removal request, you will have to keep up on them.
I have a dozen email addresses but do not check them regularly, I do not want to have to remember to check a different email each time to see if any offers or question were sent as I will not remember to do that.
I have a dozen email addresses but do not check them regularly, I do not want to have to remember to check a different email each time to see if any offers or question were sent as I will not remember to do that.
#12
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OK, so I changed my email address to a gmail one, STILL not receiving all emails from this site. One of my ads has 3 posts/questions on it, I received an email for only one of those posts, not all 3. Seems to be something on RCU's end is broken?
#13
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I don't get them via Gmail either, been quite a while actually, I just log in to the classifieds each day, the pop up still tell you if you have recent activity.
strange thing is, I get them when I post a listing, when I have a new rating, and when I make an offer,, just never when anyone posts a question to my ad,,,
I'm sure it must be something is must wrong with MY system ,,,, I stopped expecting help here long ago
strange thing is, I get them when I post a listing, when I have a new rating, and when I make an offer,, just never when anyone posts a question to my ad,,,
I'm sure it must be something is must wrong with MY system ,,,, I stopped expecting help here long ago
Last edited by scale only 4 me; 09-03-2014 at 03:44 PM.
#14
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You do not get an email for every post that is made; you get one until you check the thread and it resets. This is just to let you know that there are new posts in the thread, not to alert you to EVERY new post. This is how it's designed, so you do not get 300 emails if 300 posts are made there. Nobody wants that.
#15
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I don't get them via Gmail either, been quite a while actually, I just log in to the classifieds each day, the pop up still tell you if you have recent activity.
strange thing is, I get them when I post a listing, when I have a new rating, and when I make an offer,, just never when anyone posts a question to my ad,,,
I'm sure it must be something is must wrong with MY system ,,,, I stopped expecting help here long ago
strange thing is, I get them when I post a listing, when I have a new rating, and when I make an offer,, just never when anyone posts a question to my ad,,,
I'm sure it must be something is must wrong with MY system ,,,, I stopped expecting help here long ago
#16
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You do not get an email for every post that is made; you get one until you check the thread and it resets. This is just to let you know that there are new posts in the thread, not to alert you to EVERY new post. This is how it's designed, so you do not get 300 emails if 300 posts are made there. Nobody wants that.
I am not talking about the discussion forums, I know how they work and I do get those emails since I got the one when Scale replied above. I am talking about in the marketplace. When someone asks a question in my ad to me I should get every single one of them as it is supposed to be directly to me whether they chose to post it in my ad for others to see or not. I have been using the marketplace for 12 years and have always got every question asked in my email.
As for checking Marketplace settings, just what exactly would one check? There is no setting to receive emails on offers, I would think it is automatically set to yes. There is only these 2 option in the marketplace settings for notifications.
[TABLE="width: 600"]
[TR]
[TD="bgcolor: 8b95f5, colspan: 2"]NOTIFICATION PREFERENCES [/TD]
[/TR]
[TR]
[TD="bgcolor: f7f7f7"]Send me confirmations of my listings:[/TD]
[TD="bgcolor: f7f7f7"]
[/TD]
[/TR]
[TR]
[TD="bgcolor: f7f7f7"]Send me a confirmation of any offer I place on any item:[/TD]
[TD="bgcolor: f7f7f7"]
[/TD]
[/TR]
[/TABLE]
#18
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I am receiving the "boost your ads viability" emails, and when someone responds to this thread emails, but no emails from the marketplace questions so it seems it is this site that is broken and not sending them? Have you looked into this issue?
#23
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So this thread is 3 months old and no fix or help and hardly a reply. I guess the admin at RCU don't care about their users very much.. RCGroups fixes issues like this within a day or 2.
#24
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Switching my reply-to address to another email provider, hopefully it won't have the same issues.