Warning re CCM, France
11-19-2008, 02:27 AM
#1
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Warning re CCM, France
Cevennes Concept Modelisme is a company in France specialising in gliders. I bought a Scorpion II 1.52m racing glider from them.
Took a while to get it delivered but the product is excellent.
After a season I ordered a new two part composite wing 19 Sept 2007. My MasterCard was billed 29 Sept 2007. Production promised Week 42 2007. Chased up 15 Jan 2008 and Remi reponded "You haven't received your wing?" I certified that I had not received it. 16 January Remi emails " I remake your wing quickly and I resend to you. I'm very sorry." 23 Feb I email that I have still not received anything. My son who speaks French tries several times to phone CCM. They changed telephone number and don't list it on their revised website http://www.ccm-rc.com/
Here we are in Nov 2008 and I have no wing for my glider and CCM has EUR 245 of my money. Eric Rantet at Aviation Design, another French model company, has given me CCM's new telephone number +33 4 66 86 63 99
I suggest that no-one pay in full for goods from CCM until they are delivered. Rather 50% with order, 50% on delivery.
Took a while to get it delivered but the product is excellent.
After a season I ordered a new two part composite wing 19 Sept 2007. My MasterCard was billed 29 Sept 2007. Production promised Week 42 2007. Chased up 15 Jan 2008 and Remi reponded "You haven't received your wing?" I certified that I had not received it. 16 January Remi emails " I remake your wing quickly and I resend to you. I'm very sorry." 23 Feb I email that I have still not received anything. My son who speaks French tries several times to phone CCM. They changed telephone number and don't list it on their revised website http://www.ccm-rc.com/
Here we are in Nov 2008 and I have no wing for my glider and CCM has EUR 245 of my money. Eric Rantet at Aviation Design, another French model company, has given me CCM's new telephone number +33 4 66 86 63 99
I suggest that no-one pay in full for goods from CCM until they are delivered. Rather 50% with order, 50% on delivery.
11-19-2008, 03:52 PM
#2
RE: Warning re CCM, France
Paul,
I am sorry you are having a problem with this company. Was the purchase you made from them done through the RCUniverse.com marketplace? If so, have you posted an appropriate rating to their account and filed a complaing using the form linked at the bottom of the Ratings & Security page in the marketplace?
I am sorry you are having a problem with this company. Was the purchase you made from them done through the RCUniverse.com marketplace? If so, have you posted an appropriate rating to their account and filed a complaing using the form linked at the bottom of the Ratings & Security page in the marketplace?
