good customer service
#1
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good customer service
well after reading some of the peoples problems on here I was hesitant to purchase from nitroplanes but decided to go ahead and do it. The day after placing my order I got an email saying I need to verify my billing address ( oh great I was thinking, here we go), but to my surprise I got a call from nitroplanes to verify over the phone and was told my order would ship that day. I pm'd nitrostaff here on the forums that same day just to make sure what they were saying was accurate and received a response a few hours later with a tracking number. Just wanted to post something on here that was positive to nitroplanes after some of the bad experiences people are having.
#2
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RE: good customer service
Good for you it would be nice if alot more people had the same experience. Hopefully you will get WHAT you ordered and all will be just as it should. Doubt it but hopefully for you it will be. Good job Nitro. And see OP i can be nice too.
#3
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RE: good customer service
I too, had a good experience with them. I ordered my plane on the "Black Friday Sale". I did the order around 9PM Fri. By Sat 3PM I had a PM that my order was recieved & I would be getting a tracking # shortly. Sun. afternoon I got my tracking # & expected delivery date. (The next Thurs.) I got a notification Mon. from UPS stating the same. I thought, wow, this is too good to be true. It was,it took another week after that before I had to go to the UPS office & PICKUP the plane. It seems UPS, yeah, UPS had decided to change one number in my home address ( I have no idea why), therefore they couldn't deliver it. Duh, I called them 3 times & gave them the correct address, they still couldn't find me. Anyway, I got the plane. It was "as good as it looked on their ad. Everything was there & in great shape, the covering was tight as a drum. Even the instructions( which I read through,looks good).As with ALL ARFs, I will go over ALL glue joints thoroughly. Will I buy from them again? YEAH!!!!!!!!
#5
RE: good customer service
ORIGINAL: kid chuckles
Good for you it would be nice if alot more people had the same experience. Hopefully you will get WHAT you ordered and all will be just as it should. Doubt it but hopefully for you it will be. Good job Nitro. And see OP i can be nice too.
Good for you it would be nice if alot more people had the same experience. Hopefully you will get WHAT you ordered and all will be just as it should. Doubt it but hopefully for you it will be. Good job Nitro. And see OP i can be nice too.
You'd be great at the PR industry... working for the other side so to speak...