nitroplanes

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U.S. Air Force F-16 "Fighting Falcon" 64mm EDF Electric Ducted Fan RC Jet RTF w/ Brushless Motor+ESC+LiPo

[link=http://www.nitroplanes.com/f-16-edf-rc-jet.html]Go Nitroplanes.com[/link]

4-Channel 64mm Rafale "Tiger" 3D Aerobatic Radio Remote Control Electric Ducted Fan RC Fighter Jet RTF w/ Brushless Ducted Motor + ESC + Li-Po EDF Ready-to-Fly!

[link=http://www.nitroplanes.com/rafale-edf-rc-jet.html]Go NitroPlanes.com[/link]

Jabird73

Buy it at your own risk. If it doesnt work, its like pulling teeth to get new parts. John, (nitrostaff1) here on this forum, wont send me replacement parts for defective items. So buy at your own risk.

giddyuperic

I have heard nothing but good things about these guys. There is a tread on here or wattflyer where and guy bought a plane and it was damaged on it's way to him and the guy posted the damage and they asked him for the order number and then said they would send out whole new top part of the plane. I thought is was good service. But if you know of other problems please tell if you can . As I was going to buy from them very soon. You may PM please. Thanks. Eric http://www.wattflyer.com/forums/show...t=40662&page=4

Jabird73

well eric I tell ya what. I bought the f-18c 70mm fan. Unfortunately I did not read enough info about the plane and its reoccuring problems. Much like alot of there RTF planes are plagued with problems. I am trying to get just new parts, not a whole plane. But have been met with resistance the whole way. I followed the chain of command. But I know that John thinks I am lying about my parts being bad, but he wont say that. That would be suicide on his part. He also wont return my PM's anymore. I guess he is done. He offered an RMA. I think that that is a ridiculous proposal seeing that I will have to pay to have it shipped back. @ 27$. The money is not the issue. It is the principle.

So I am on a mission to let people know the truth. Basically, I got some friends that write for major RC magazines. I'm gonna ask for a favor.

Buyer beware.

opjose

Unfortunately the problem is that principles will not get it fixed.

Get the RMA taken care of, and yeah having to pay for shipping stinks, but it does cost... I'm in the same boat with a defective Xbox btw...
Then deal with the plane... and ask for a discount on a future purchase to offset the shipping. You may just get that.

nitrostaff1

I've never said that I won't be helping but you are talking about all the electronics on the plane went bad but I need to get them back first and I'll make an exchange for you right? So the choice is yours let me know how you want me to help you.

John
Nitro Planes

Jabird73

No, not all the electronics went bad, time and time again I have told you what was wrong. I even explained how I troubleshot the systems to show you that they are bad. I have since then even told you that I fixed the motor rubbing by taking the motor apart and fixing the magnet that was glued wrong. I also told you I am not using the red servo. BUT, I explained in more than enough detail that the ESC, RX, and battery was bad.

You made mention that you would send me a ESC and RX, and if this would fix my problems. Although very gracious, it doesn't fix the problem. And why would you send me a ESC and RX no questions asked without asking that I RMA those parts back.

I relisted the parts that were bad.

But you never made mention of the battery. NEVER, not in one post. As soon as you found the battery was involved, I can only speculate that you figured, "well this guy is trying to pull a fast one, I'll just have him RMA back the plane, if he does fine, but if not, then he must be lying." Just admit you don't want to replace the battery.

If you want to send me an ESC and RX and that is all, then so be it. At least I can recoop a few bucks of the 200$ I spent, not to mention having to add my own parts into your system. Another 45$+ out of my pocket.

You cannot even fathom how frustrating this is to me to have to stand my ground on this principle when I see you replacing bent, broke and defective items at will. Then here I am with bad parts and you are continually giving me the run around. Heck, you just replaced a shaft and prop for a guy that crashed his plane and even admitted to it. Given that course of thought maybe I should say, "Hey , I screwed up my electronics, it's all my fault." "I'd like to buy some replacements. Maybe then you would send them my way..

Sending the plane back RMA is not a valid option, the plane is together.

Its all about the battery, it has to be. Am I right, will you at least respond to this question.

kid chuckles

And this my friends is just another satisfied customer, whom is clearly overwhelmed by the experience of buying from such a reputable company such as Nitro. Man you should have went with one of those off the wall companies such as Tower Hobbies, E-Flite, H9, Sig, rofl. Not at you sir at anyone that thinks Nitro is or ever will be anything but a rip off using low prices to lure people into buying there products. Then consumer beware because if you would just read a little you will understand the reasoning for not buying from then is very realistic. Not only do according to the posts on this support forum show but about anyone I have asked about the pleasures of buying from Nitro will tell you it will be the last time they do. Then you have a few maybe 5 guys that praise them and at the same time tell you the support lines are worthless, and even though a Newbie has very few problems with an ARF from any other company say not to use Nitr unless your a seasoned builder. Why because you have to almost rebuild them from scratch after recieveing them. They say to PM John whoever this John guy is he is only one person to deal with alot of problems. They say don't bother with using the tech line as it is not going to do anything anyway. And I just wonder why so many of you buy there products anyway. Kinda like buying something you know you will never use no matter how much you want to. I have seen that someone has been putting Video's on the net of the Nitro products, But i would be willing to bet that they are not as they come and have been enhanced with better parts, Hardware, well just about everything. But they do come from Nitro. If you have to change everything then your not saving a dime now are you.
Yes I also made the error when just starting into the sport. ONCE and only ONCE and now will do whatever to save someone else the headache of dealing with them. Will not lie about there products as i am sure some folks get what they want and good for them. Outdoor and OP are two that will defend them to the best of there ability and more power to them for doing so. Not sure they don't recieve some things in return such as maybe what they order lol. But even they will tell you Nitro is not as they seem to be and have had problems thereselves just don't mind buying inferior products cheap, then have to spend the time and money to make them flyable.

Jabird73

What gets me is John now will not answer any of my questions. He just keeps saying RMA, RMA. The PLANE IS ASSEMBLED JOHN.

opjose

Stick it in a big box and sent it back as is.

opjose

Kid you are far more credible when you stick to one line of reasoning, than when you use the "throw in the kitchen sink" approach to an argument.

I've never purchased an "inferior product" from NP. My gallery photos show close ups of their planes as a testament to the build quality. I would have sent my planes back otherwise.

And you ALWAYS have to "spend time and money" to make ARF's flyable... which is why they are called ALMOST ready to fly...

More rightly ARF's from any manufacturer should indicate "Almost Ready to Spend a GREAT deal of time constructing"...

And RTF's really mean "ready for a thorough going over by an experienced pilot".

Stingeragent

Why is it that you gotta hijack someones thread with your problems anyways? I've ordered the F35 arf from nitro and had 0 problems with it, had a great build quality, and flew perfect stock.

nitrostaff1

Don't worry about the plane being assembled I can still take it back no problem and I won't hold you on that one.

John
Nitro Planes

Jabird73

Now I am confused John. You just PM'd me and told me that if I just wanted the parts then you would send me out a ESC, Batt, and Rx without shipping the plane back? Did I miss something.

Last edit. Sorry I just saw the the PM was sent on 2/3 and you posted this reply on 2/2.

Yes john that would be great if you sent me the ESC, Batt and RX. Order # 501765

nitrostaff1

it has been sent. see you pm for the tracking number.

John
Nitro Planes

Jabird73

Thank you John.

gspegal28

NitroPlanes = Piss Poor Customer Service

I had a horrible experience with Nitroplanes.com. I ordered the F-16 EDF and when it arrived there was some damage to the fuselage and the nose cone. It took me forever to get a support specialist to answer via their online chat option. I told them about the damage and they gave me the contact info for Jimmy Raiden. I sent him pictures of the damage and asked that the fuselage and nose cone be replaced. Well, unfortunately he expected me to pay the costs of return shipping for the plane. As someone already mentioned... it's not the cost of shipping the item back, it's the principle. As the customer, I shouldn't be responsible for Nitro's screw up. I paid full price for a quality product and I didn't get it. An honest business will do their part to make it right. Nitroplanes wasn't willing to do this. Once I stated my opinion to Jimmy that I shouldn't have to pay for return shipping, he stopped answering my e-mails altogether. I sent him several e-mails over a week and a half period. Eventually I just looked them up on google maps and found that their office and distribution warehouse was about an hour and a half away from where I live. I drove down to the warehouse and walked in the front door. Sitting there with RC cars and parts strewn all around the place were four young Asian men who didn't even look up from their computers to aknowledge me. I asked, "Are one of you gentleman Jimmy??" At that point Jimmy stood up and identified himself. I told him who I was and the other gentleman began to chuckle. I'm assuming they were aware of the situation. I gave him my plane and he went in the back to find a new one. The new plane looked to be in much better shape so I took it. I was glad to have a non-defective plane but a little frustrated that Jimmy didn't even apologize or acknowledge that I had done so much to to get it right. Since then I have been able to fly it with very few problems. The plane itself is a very cool looking model. Still, it's ridiculuous that I had to go through so much just to get what I originally paid for. To sum it up: Don't expect good customer service from nitro planes.

-Greg

fossoman

Well Nitro Gets my vote for good service. I bought the F35 64MM and had a bad esc in the first 2 weeks. they sent another one right away and didnt even want the old one back. Now Banana Hobby on the other hand Gets a thumbs down bought an FA18 70mm and cant even buy any parts for it through them. luckily the Nitroplanes 70mm Is the same plane except without working Rudders.

ramius

I as well, have experienced outstanding support from NP; and believe me, I've purchased a LOT of planes and such from this outfit.
The problem I'm having right here, right now, is believing one 'direction' this thread Post has taken. (vindictive assaulting).
Unfortunately I'm old enough to have been around the block all too many times; been screwed, glued, and tattooed, by the best&worst.

Some Modern (and relevant) facts about this 'Hobby' :
Yes, "RTF" aircraft is meant to mean "Ready-To-Fly"; BUT that's a very loose expression these days.
For instance: Technically NO 'RTF Airplane' is actually Ready-To-Fly; you have to Glue the wings On, and several other things, depending on the plane.
(i.e.: You simply cannot jerk it out of the box, and throw it in the air; Period.)

The only exception I know of that comes CLOSE to fully RTF is the mini Heli's. Many of these RTF Heli's really ARE ready to fly "Outta the box", after charging.
Their engineering is such that most "Casual Hobbyists" are not prepared to complete; and they're very small and folded-up as it is.

Quality / Pricing / Availability:
If you sell Ferrari's, you will sell to a VERY limited few, even though these are "The Best of The Best".
If you sell Honda's, you'll sell a HUGE number, and deal with a Massive, Ever-Changing inventory, because of the HIGH Demand for 'Econo-Class Transportation'.
BOTH will get you to your destination..... Not Everyone is ready to spend a fortune on a Ferrari to do it.

Many Hobbyist, and/or Newbies, and others as well choose this 'Econo-Class'.... We simply can't afford to gamble Hi-Stakes on a Hobby.
Would you recommend buying a Ferrari for your 16-year olds' first car? (somehow I doubt the &#$$ out of it).
It simply doesn't make sense does it?

Here are some basic FACTS:
At other sites you can Spend Less,,, and get Total Junk.....
OR, you can Spend a Lot More,,,, and STILL get Less....
OR,,,, (drumroll),,,, you COULD spend ALLOT MORE $$$, and ALLOT more Time, and perhaps HAVE a real Hot Aircraft that will take you to New Heights, AFTER you spend a year building it; THEN wind-up Crashing it on your First Day Out, because you're a Newbie, who SHOULD have had a Pro Instructor with you to Eyeball it, Give it an AirWorthiness Check, then give it the all important "First-Few-Flights".

But we're talking Apples and Oranges here now, aren't we?
.
.

The Ever-Changing Market:
What comes out of China's Exporters seems to change all the time. For instance: Model Names from a year ago are non-existent today.
Apparently the 'Origins' are still producing like crazy, but the Exporters / Wholesales are changing (they simply do business differently).
One Foundation Source in China may be providing for any number of Wholesalers and Exporters, "Specifically Configured" in any number of ways.

Personally, I'd much rather purchase a Bargain from NP, then "Prep It" (just like I would with ANY plane from ANY company)(Get it Truly "Air-Worthy"), and yet not have to Worry myself Sick if it gets Nicked.

And by NOT having spent a wheel-barrel FULL of $$$, I can even purchase yet another airplane to have some inexpensive fun with.

For What It's Worth........