UPDATE: John is very helpful
02-17-2009, 08:03 PM
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UPDATE: John is very helpful
I have tried for several days to get help from Nitroplanes. I sent an email, which generated an automatic response suggesting I try the help forums. It also contained a phone number that is totally useless as it is ALWAYS busy.
Here is my orginal email to nitroplanes.
Order: yhst-17210252890263-67684
I bought the following item just a few weeks ago:
HC-Hobby Electric 4 HC102-FA-18-Hornet-Blue 1 179.95
Channel F/A-18 Hornet
64mm Electric Ducted Fan
RC Jet 100% RTF Blue
Version
The motor has stopped working after only 5 flights, all with the supplied
battery. Can you contact me about a replacement, please?
Here is my orginal email to nitroplanes.
Order: yhst-17210252890263-67684
I bought the following item just a few weeks ago:
HC-Hobby Electric 4 HC102-FA-18-Hornet-Blue 1 179.95
Channel F/A-18 Hornet
64mm Electric Ducted Fan
RC Jet 100% RTF Blue
Version
The motor has stopped working after only 5 flights, all with the supplied
battery. Can you contact me about a replacement, please?
02-17-2009, 09:41 PM
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RE: Need help, not impressed with Nitroplanes support so far
can you make sure it's not the ESC. Are your servos working? If you spin the motor on the shaft, is it binding? Can you provide us with more details?
John
Nitro Planes
John
Nitro Planes
02-17-2009, 09:49 PM
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RE: Need help, not impressed with Nitroplanes support so far
The ESC appears to be working, as there is power for everything else. The motor attempts to turn but merely glitches, or spins a few revolutions at very low RPM before stopping. The fan spins freely, can't seem to get my hand in to turn the motor.
02-17-2009, 09:58 PM
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RE: Need help, not impressed with Nitroplanes support so far
RMA issued You can send the motor back and I'll make an exchange for you since everything else is working fine.
John
Nitro Planes
John
Nitro Planes
02-21-2009, 10:38 AM
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RE: Need help, not impressed with Nitroplanes support so far
John,
Thank you for your help. In removing the motor to send back to you I found a connector from the motor to the ESC that had not been soldered very well and come undone, a simple fix. There is nothing wrong with the motor so Iwill not be sending it back.
Thanks again for you help.
Mike
Thank you for your help. In removing the motor to send back to you I found a connector from the motor to the ESC that had not been soldered very well and come undone, a simple fix. There is nothing wrong with the motor so Iwill not be sending it back.
Thanks again for you help.
Mike
02-23-2009, 09:39 PM
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RE: Need help, not impressed with Nitroplanes support so far
I'm not impressed either. I bought the Blue Angels F-18 Version 2. First time I throttled it up, the cone came off and tore up the fan. Nitroplanes responded quickly and sent another fan, but then I discovered the battery won't take a charge. I haven't even flown this plane yet and the battery gets an error every time after about 30 seconds on the charger. I've tried it on 3 different chargers. I sent an email and got a "non-response" telling me to visit this support forum. This is my first plane from Nitroplanes and thus far, I'm not impressed. I didn't want to spend another $50 to get this plane flying, but I didn't want to haggle with them for weeks either. I went ahead and ordered the fusion series battery to replace the "bad" one that came with the plane, but if this is the level of support they have, I won't be buying anymore planes from them.
JGM
JGM
02-26-2009, 03:26 AM
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RE: Need help, not impressed with Nitroplanes support so far
no problem if the battery is not working I'll replace them. can you measure the voltage of the battery at the voltmeter and let me know.
John
Nitro Planes
John
Nitro Planes
ORIGINAL: Sllimg
I'm not impressed either. I bought the Blue Angels F-18 Version 2. First time I throttled it up, the cone came off and tore up the fan. Nitroplanes responded quickly and sent another fan, but then I discovered the battery won't take a charge. I haven't even flown this plane yet and the battery gets an error every time after about 30 seconds on the charger. I've tried it on 3 different chargers. I sent an email and got a "non-response" telling me to visit this support forum. This is my first plane from Nitroplanes and thus far, I'm not impressed. I didn't want to spend another $50 to get this plane flying, but I didn't want to haggle with them for weeks either. I went ahead and ordered the fusion series battery to replace the "bad" one that came with the plane, but if this is the level of support they have, I won't be buying anymore planes from them.
JGM
I'm not impressed either. I bought the Blue Angels F-18 Version 2. First time I throttled it up, the cone came off and tore up the fan. Nitroplanes responded quickly and sent another fan, but then I discovered the battery won't take a charge. I haven't even flown this plane yet and the battery gets an error every time after about 30 seconds on the charger. I've tried it on 3 different chargers. I sent an email and got a "non-response" telling me to visit this support forum. This is my first plane from Nitroplanes and thus far, I'm not impressed. I didn't want to spend another $50 to get this plane flying, but I didn't want to haggle with them for weeks either. I went ahead and ordered the fusion series battery to replace the "bad" one that came with the plane, but if this is the level of support they have, I won't be buying anymore planes from them.
JGM
09-09-2010, 08:08 PM
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RE: UPDATE: John is very helpful
Hey John, I bought the airfield F 18 from you guys a few months ago. I really enjoyed the jet until I sucked up something into the fan and tore it up. That was a month ago and every time I try to get a replacement fan or the intire edf unit I keep getting told that they dont know when they will be back in stock. Can you shed some light on this problem and maybe see when these will be in stock? I would hate to go somewhere else to buy my stuff, cause I have always got my planes and stuff from you guys. Thanks Frank
