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  1. #476

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    RE: DAMAGE SHIPPING/MISSING PARTS ISSUES____Post here

    my order # is:yhst-17210252890263-202574 I would have posted this earlier but I just noticed your response. thanks!

  2. #477

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    RE: DAMAGE SHIPPING/MISSING PARTS ISSUES____Post here


    ORIGINAL: stick man

    my order # is:yhst-17210252890263-202574 I would have posted this earlier but I just noticed your response. thanks!

    I will try to find a windshield and ship it out for you.


    Eric

  3. #478
    mkharv3's Avatar
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    RE: DAMAGE SHIPPING/MISSING PARTS ISSUES____Post here

    Hello Eric,

    I recently purchased a Honda 420 jet that had several damaged parts. The left motor cowl is cracked. The canopy is cracked and last and most important is the fuselage has a dent in several place that looks like it may have gotten heated up and warped some how. Here is my order number so please consider sending me replacement parts.

    My nitroplanes order ID is 1400226

    My order number is yhst-17210252890263-217928

    Lastly I have to say that I have purchased several planes from nitroplanes.com and tons of electronics from hobbypartz.com and I would not be able to enjoy this hobby without the prices you guys provide.

    Thank you for your time and I look forward to those parts as I can't wait to get it in the air. Oh if you needs pictures I will be more than happy to provide them.

    Mark
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  4. #479

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    RE: DAMAGE SHIPPING/MISSING PARTS ISSUES____Post here

    I will take care of you this issue for you.


    Eric

  5. #480

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    RE: DAMAGE SHIPPING/MISSING PARTS ISSUES____Post here

    I purchased a AirField RC T28 1400mm on 08/22/2011.
    Order no. yhst-1721025289063-212774.
    I just now got around to putting it togeher and have discovered it is missing the Landing Gear Sequencer. (93a328-14)
    Can you help.
    fidoav8r

  6. #481

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    RE: DAMAGE SHIPPING/MISSING PARTS ISSUES____Post here


    ORIGINAL: fidoav8r

    I purchased a AirField RC T28 1400mm on 08/22/2011.
    Order no. yhst-1721025289063-212774.
    I just now got around to putting it togeher and have discovered it is missing the Landing Gear Sequencer. (93a328-14)
    Can you help.
    fidoav8r
    Hi this order was back in 8/22/2011 my company warranty policy is only 30 days. But I will make a exception for you sending out 1x sequencer for this time.


    Eric

  7. #482

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    RE: DAMAGE SHIPPING/MISSING PARTS ISSUES____Post here

    Thank you so much..
    fidoav8r

  8. #483
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    RE: DAMAGE SHIPPING/MISSING PARTS ISSUES____Post here

    just received my giles 202 3d 40. didnt get any wheel paints. would like to have all the parts i paid for.my order number is 1502435.

  9. #484
    69sofine's Avatar
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    RE: DAMAGE SHIPPING/MISSING PARTS ISSUES____Post here

    just received my giles 202 3d 40. didnt get any wheel paints. would like to have all the parts i paid for.my order number is 1502435.

  10. #485

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    RE: DAMAGE SHIPPING/MISSING PARTS ISSUES____Post here

    I think this e-mail was sent to the wrong person. Sorry not interested

  11. #486

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    RE: DAMAGE SHIPPING/MISSING PARTS ISSUES____Post here

    Hello, I ordered a CMP PA-28 EP and received it with a broken canopy. I contacted your support, who sent me a replacement that I received today. It is broken worse than the first. You know, it would really help if you packed this properly instead of just throwing it in a box that wasn't even long enough for the canopy to sit flat in! No packing, wedged into a tight box, it is going to break! Now can you please send me one so I can finally build my plane?

    Attached are some pictures of the canopy and the box it came in. Thank you.

    United States Order Number: 1534349

    order yhst-17210252890263-243225

    Name Code Qty Each Options
    -
    CMP EP-P28 Radio CMP-EP-PA28-Kit 1 84.50
    Controlled 50~55 Electric
    Scale RC Airplane Kit
    (Shipped)
    UPS Tracking Number:
    1ZX03V030390061100
    Subtotal 84.50
    Shipping 21.72
    Tax 0.00
    Total 106.22

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    Firepower R/C
    Saving un-loved R/C airplanes around the world

  12. #487

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    RE: DAMAGE SHIPPING/MISSING PARTS ISSUES____Post here


    ORIGINAL: Firepower R/C

    Hello, I ordered a CMP PA-28 EP and received it with a broken canopy. I contacted your support, who sent me a replacement that I received today. It is broken worse than the first. You know, it would really help if you packed this properly instead of just throwing it in a box that wasn't even long enough for the canopy to sit flat in! No packing, wedged into a tight box, it is going to break! Now can you please send me one so I can finally build my plane?

    Attached are some pictures of the canopy and the box it came in. Thank you.

    United States Order Number: 1534349

    order yhst-17210252890263-243225

    Name Code Qty Each Options
    -
    CMP EP-P28 Radio CMP-EP-PA28-Kit 1 84.50
    Controlled 50~55 Electric
    Scale RC Airplane Kit
    (Shipped)
    UPS Tracking Number:
    1ZX03V030390061100
    Subtotal 84.50
    Shipping 21.72
    Tax 0.00
    Total 106.22

    I will get a other canopy ship out for you sorry about that.

    Eric

  13. #488

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    RE: DAMAGE SHIPPING/MISSING PARTS ISSUES____Post here

    Nitroplanes has sent me another replacement canopy that arrived well protected and intact. I do appreciate the good customer service, and will buy more from them in the future. Thank you very much.
    Firepower R/C
    Saving un-loved R/C airplanes around the world

  14. #489

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    RE: DAMAGE SHIPPING/MISSING PARTS ISSUES____Post here


    ORIGINAL: Firepower R/C

    Nitroplanes has sent me another replacement canopy that arrived well protected and intact. I do appreciate the good customer service, and will buy more from them in the future. Thank you very much.




    Eric

  15. #490

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    RE: DAMAGE SHIPPING/MISSING PARTS ISSUES____Post here

    Hello,
    I recently sent the attached email to support (1/16/2013) and so far have received no reply.
    This was also the result for the last plane  i purchase from nitromodels. 

    Can someone respond and comment on what my options may be to resolve the problem.[img]C:%5CDocuments%20and%20Settings%5Cxxx%5CMy%20Docum ents%5CMy%20Pictures%5CExtra%20500%20009.jpg;%20C: %5CDocuments%20and%20Settings%5Cxxx%5CMy%20Documen ts%5CMy%20Pictures%5CExtra%20500%20017.jpg;%20C:%5 CDocuments%20and%20Settings%5Cxxx%5CMy%20Documents %5CMy%20Pictures%5CExtra%20500%20011.jpg;[/img]
    kafton

    New Version 2 Extra 500   90A208Y-Gas-Extra500-Yellow

    I recently purchased this model from Nitro Models and tried to inventory the enclosed
    parts and pieces, per the parts list (A VERY SMALL PHOTO OF TINY PARTS).
    I manage to identify most of them and started to assemble the fuselage, where I found
    some of the hardware was not there, but I could find most of it locally.  The only exception being the
    plate that supports the 2 rear wing attachment screws that attaches the wing to the fuselage.
    I have attached  a photo, from the manual, of this part and would ask that you please send one to me.

    My second concern has to do with the wings.  When I unpacked them and had them next to the fuselage,
    they were nowhere near the same color.  They were noticeably darker in color and when assembled their
    fit to the fuselage was possible, but not great.  Upon closer inspection, I also found that the servo cutout
    under the wing cover measured 20 mm x 60 mm.  This is far too large to accommodate any typical, available servo and would compromise security of servo a/o leave an unsecured area of covering.  To my knowledge this model is not offered in the color of these wings.  It would, almost, seem that they are not for the Extra 500.  Again, I have attached photos show that show color differential and the servo cutout.  I would imagine a skilled builder, with considerable effort, might remedy the cutout problem and I could scab some kind patch and end up with usable off-colored (esthetics be damned) Extra 550.

    I looked forward to hearing you on the attachment plate and any comments you have on the wing.


  16. #491

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    RE: DAMAGE SHIPPING/MISSING PARTS ISSUES____Post here

    On January 4 I received a Zlin Z-50 .46-.52 size. The manual included with the plane was for the 1.2 size. I've "Live Chatted" 3 times about this. The first time the person sent me a new manual. It was a phot copy of the manual I already have. Does anyone have a manual for the .46-.52 size Zlin that they can PDF and send to me via email. If not, I can put the plane together, but I need the CG point for the plane. Thanks.

  17. #492

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    RE: DAMAGE SHIPPING/MISSING PARTS ISSUES____Post here

    From the reply, I assume that I'm expected to purchase the part not shipped with the Extra 500 kit?
    That won't work, in the first place, it was suppose to be included and secondly, where do I find it?
    I've tried to send three photos that I hope will help you understand.

    Photo 1 Shows the picture of the (needed) missing part take from the Manual.

    Photo's 2 & 3 They show an off-colored wing that doesn't match the true color (fuselage), doesn't
    have the dark leading edge (deicer), doesn't have the 4 predrilled mounting holes,
    And probably doesn't go with this airplane.

    The wing does have a laser-cutout for the aileron that is 60mm x 20mm far TOLARGE
    to properly mount a standard 40mm x 20mm servo.

    Hopefully,
    kafton

  18. #493

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    RE: DAMAGE SHIPPING/MISSING PARTS ISSUES____Post here


    ORIGINAL: KAFTON

    Hello,
    I recently sent the attached email to support (1/16/2013) and so far have received no reply.
    This was also the result for the last plane i purchase from nitromodels.

    Can someone respond and comment on what my options may be to resolve the problem.[img]C:%5CDocuments%20and%20Settings%5Cxxx%5CMy%20Docum ents%5CMy%20Pictures%5CExtra%20500%20009.jpg;%20C: %5CDocuments%20and%20Settings%5Cxxx%5CMy%20Documen ts%5CMy%20Pictures%5CExtra%20500%20017.jpg;%20C:%5 CDocuments%20and%20Settings%5Cxxx%5CMy%20Documents %5CMy%20Pictures%5CExtra%20500%20011.jpg;[/img]
    kafton

    New Version 2 Extra 500 90A208Y-Gas-Extra500-Yellow

    I recently purchased this model from Nitro Models and tried to inventory the enclosed
    parts and pieces, per the parts list (A VERY SMALL PHOTO OF TINY PARTS).
    I manage to identify most of them and started to assemble the fuselage, where I found
    some of the hardware was not there, but I could find most of it locally. The only exception being the
    plate that supports the 2 rear wing attachment screws that attaches the wing to the fuselage.
    I have attached a photo, from the manual, of this part and would ask that you please send one to me.

    My second concern has to do with the wings. When I unpacked them and had them next to the fuselage,
    they were nowhere near the same color. They were noticeably darker in color and when assembled their
    fit to the fuselage was possible, but not great. Upon closer inspection, I also found that the servo cutout
    under the wing cover measured 20 mm x 60 mm. This is far too large to accommodate any typical, available servo and would compromise security of servo a/o leave an unsecured area of covering. To my knowledge this model is not offered in the color of these wings. It would, almost, seem that they are not for the Extra 500. Again, I have attached photos show that show color differential and the servo cutout. I would imagine a skilled builder, with considerable effort, might remedy the cutout problem and I could scab some kind patch and end up with usable off-colored (esthetics be damned) Extra 550.

    I looked forward to hearing you on the attachment plate and any comments you have on the wing.

    What is your order number ?

    Eric

  19. #494

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    RE: DAMAGE SHIPPING/MISSING PARTS ISSUES____Post here

    Eric

    The order number is- yhst-17210252890263-245625

    kafton

  20. #495

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    RE: DAMAGE SHIPPING/MISSING PARTS ISSUES____Post here


    ORIGINAL: KAFTON

    Eric

    The order number is- yhst-17210252890263-245625

    kafton

    Hi

    I will get those hardwarebags shipping out for you today, I will try to find it in the back of the warehouse if I cant find it. I will open a new one ship it out for you.

    Eric

  21. #496

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    RE: DAMAGE SHIPPING/MISSING PARTS ISSUES____Post here

    just so you know, you have to take what eric says with a grain of salt, he often makes statements that turn out to be less than accurate and routinely fails to follow through on commitments he makes, right Eric?

  22. #497

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    RE: DAMAGE SHIPPING/MISSING PARTS ISSUES____Post here

    flyowa, not true with me. He did exactly what he said he'd do and did it promptly. I had the replacement for the damaged piece in less than a week, and that was almost all shipping time (I'm on the east coast).
    Jim

  23. #498

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    RE: DAMAGE SHIPPING/MISSING PARTS ISSUES____Post here

    Eric

    Recieved the pack of items for the 500 Extra, Thank you very much!

    Your response to my problem was outstanding.

    '"FLYOWA" owes you an apology.

    Kafton

  24. #499

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    RE: DAMAGE SHIPPING/MISSING PARTS ISSUES____Post here


    ORIGINAL: KAFTON

    Eric

    Recieved the pack of items for the 500 Extra, Thank you very much!

    Your response to my problem was outstanding.

    '"FLYOWA" owes you an apology.

    Kafton



    Eric

  25. #500

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    RE: DAMAGE SHIPPING/MISSING PARTS ISSUES____Post here

    Oh I'm sure many people get lucky, but if you look at the complaints, it's a matter of when they;re good everything is rosy, when they screw up, either intentionally or accidiently, it can be a nightmare trying to get it resolved in a fair manner, as their history with the BBB shows, and that pesky lawsuit they lost would be an indicator of a lack of ethics as well right eric? how much did your company lose in that lawsuit eric?


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