OK, I've tried the Nitroplanes live chat, email and phone calls to customer servece, but have been shined on, put on hold for way too long and just plain ignored and lied to. I bought my 91'' span Piper Cub over a month and a half ago, and immediately noticed that it came with the manual for the wrong model. I called the customer service line and was told that a new manual would be sent out. Never got it! Over a week ago I emailed them and received a rply that someone would contact me within two business days. It's been over seven business days, now, with no contact. I emailed them again yesterday with the same reply, but no contact, yet. I tried the live chat today, and was left hangingΒ*after the initialΒ*greeting from SamΒ*for over ten minutes before I gave up. I called and was put on hold for more than ten minutesΒ*after beginning to work with a real person.Β*All I want is the correctΒ*manual for this model, asΒ*well as the missing smallΒ*decal sheet for the tail,Β*and one of the two longerΒ*control rods for the elevators. I am sure of these missing parts just from looking at the online pics of what comes in the box. Who knows? Maybe there are more missing parts, but I can't tell, because I didn't get a correct manual for this model to refer to the parts list.Β*
I would send this model back for a refund out of frustration and disgust, but I'm afraid I would never see a refund of my money if I did, so I willΒ*just make the best of whatΒ*I have on hand andΒ*be sure to tell all of my flying buddies about my bad experience with this company's customer support. If this sounds a bit harsh, it's nothing compared to how I feel about how I've been treated in this purchase.