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DAMAGE SHIPPING/MISSING PARTS ISSUES____Post here

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Old 11-30-2009, 04:56 PM
  #101
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Default RE: DAMAGE SHIPPING/MISSING PARTS ISSUES____Post here

JOHN DO YOU HAVE A CLAIM NUMBER FOR MY PICK . UPS HAS NOT PICKED UP THE PLANE AS OF YET.....
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Old 11-30-2009, 08:20 PM
  #102
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Default RE: DAMAGE SHIPPING/MISSING PARTS ISSUES____Post here

Hi,I contacted your customer service phone # on 11/25/09 in regards to damage on a order. I was given the email address 'raidenjimmy@yahoo.com'and told to send information to it. However I have yet to hear anything so I will post the same here,

"Hi my name is Rick and I am sending this for my father. These are pictures of the damage to the fuselage on his just received purchase. NitroPLANE Order Id 670209. It is a Piper J3 Cub .120 size arf. The damage is to the inside edge of the fuse not the side closest to the box as you can see. It appears the damage was done prior to being boxed. Please let me know what can be done to resolve this. Shipping tracking # is 1ZX03V030398358464"

Here is the link to the kit http://www.nitroplanes.com/j3picub120en.html



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Old 12-01-2009, 09:11 PM
  #103
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Default RE: DAMAGE SHIPPING/MISSING PARTS ISSUES____Post here

My girlfriend ordered my the Edge 540 balsa kit and it is missing the screws and mount for the electric engine option. I would like these parts please! Also does the kit not come with a nose cone?

yhst-17210252890263-100875

Order Number: 671609

Sean Johnston


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Old 12-02-2009, 09:40 AM
  #104
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Default RE: DAMAGE SHIPPING/MISSING PARTS ISSUES____Post here

HOW LONG DOES IT TAKE UPS TO PICK UP MY DAMAGED PLANE SO I CAN GET MY NEW . WHY CANT YOU GUYS JUST SEND ME MY PLANE AND PICK UP THE DAMAGED ONE THEN.......I WAS TOLD IT WAS ONLY GOING TO BE A COUPLE OF DAYS FOR THE PICKUP....
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Old 12-02-2009, 09:30 PM
  #105
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Hey John,
I got my left wing today. It was in perfect condition. Thanks for the great service with this.
Jason
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Old 12-03-2009, 08:04 PM
  #106
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Default RE: DAMAGE SHIPPING/MISSING PARTS ISSUES____Post here



So it's going on 10 weeks now and I've still not heard anything regarding the canopy for my Cessna 421.  I received an email advertisment from Nitro Planes last week stating that they had a limited stock of the Cessna 421 on sale.  So the only thing that I can assume is that Nitro Planes is not planning on replacing the canopy.

As far as I'm concerned Nitro Planes can keep the canopy - it's a $179.00 lesson learned and chalked up to experience and will be the last product I purchase from Nitro Planes.









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Old 12-07-2009, 04:44 PM
  #107
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I STILL HAVEN'T HEARD ANYTHING ON MY DAMAGED CMP HELLCAT SEEMS LIKE THEY JUST DONT CARE ABOUT THEIR CUSTOMERS ...THEY CLAIM THEY ARE WAITING ON A UPS CLAIM I THINK THET ARE GIVING ME THE RUN AROUND ALSO....I HOPE CAN GET MY MEW BEFORE I GROW TO OLD TO FLY IT.........
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Old 12-07-2009, 04:54 PM
  #108
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Default RE: DAMAGE SHIPPING/MISSING PARTS ISSUES____Post here

john might be on vaca or something just hangin
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Old 12-07-2009, 05:02 PM
  #109
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Default RE: DAMAGE SHIPPING/MISSING PARTS ISSUES____Post here

You can PM John ( nitrostaff1 ) here, but if that is the extent of the damage, it is not worth doing this.

Instead fix the broken former with epoxy, and paint over the chipped area. It will be quicker and easier than trying to deal with a replacement.

It's a simple fix.

Ibid with Scubadog's plane above.
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Old 12-07-2009, 05:06 PM
  #110
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Default RE: DAMAGE SHIPPING/MISSING PARTS ISSUES____Post here

I don't believe that he was logged on today. He just didn't bother to address these problems.
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Old 12-07-2009, 05:22 PM
  #111
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Quote:
ORIGINAL: opjose

You can PM John ( nitrostaff1 ) here, but if that is the extent of the damage, it is not worth doing this.

Instead fix the broken former with epoxy, and paint over the chipped area. It will be quicker and easier than trying to deal with a replacement.

It's a simple fix.

Ibid with Scubadog's plane above.
My father didn't buy this to repair it and make it flyable. If you purchased a new car and when you picked itup you noticed a scratch in the paint and acut in the seatwould you just take the car and go on your marry way? You could always take a little thread and paint and fix them up. But that's not what you paid for. You would want it made right. Just as we do. Right now I am in contact with Jimmy Raiden. I will let you know what the out come is as soon as we reach an agreement.


Rick
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Old 12-07-2009, 05:30 PM
  #112
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Default RE: DAMAGE SHIPPING/MISSING PARTS ISSUES____Post here

Yes that is understood.

However with most ARF's you NEED the skills to deal with such things, and as such you'll find that fixing this is somewhat trivial.

20 minutes worth of work if that.

You'll spend much more time dealing with the exchange than with the repair.

I've received a dinged up plane or two in the past and I just use the repair time to determine whether to persue and exchange or not.
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Old 12-07-2009, 06:07 PM
  #113
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Default RE: DAMAGE SHIPPING/MISSING PARTS ISSUES____Post here

opjose that is not the point. I know how to do repairs. I have scratch built planes from Ziroli plans and others. You know that is excatly what is wrong with the US today. It's easier just to let it go than to take the time to make it right. We let every body step on us. It's just easier that way.  I will be posting my emails with Jimmy Raiden when we get this settled.
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Old 12-07-2009, 09:05 PM
  #114
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Default RE: DAMAGE SHIPPING/MISSING PARTS ISSUES____Post here

Hello, I have a Nitroplanes Lancair 120 that I received on 12/3/09 and it is missing the assembly manual and spinner. The box has obviously been opened before as some of the parts were not packaged and just floating around in the box (like the wing tips). thank you for your time.
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Old 12-08-2009, 09:06 PM
  #115
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Default RE: DAMAGE SHIPPING/MISSING PARTS ISSUES____Post here

Hey I got good New. Just got some canopies fresh off the boat. Pm me your name and order number. Can I bill $15 with shipping included to once of your existing order?

John
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Quote:
ORIGINAL: cdbtx

Any chance of getting the Cessna 421 Replacement canopy sometime soon. I see that they are advertising a limit amount of stock... It's going on 8 weeks now.

Thanks,


Chuck
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Old 12-08-2009, 09:06 PM
  #116
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Default RE: DAMAGE SHIPPING/MISSING PARTS ISSUES____Post here

ok awesome.

Thanks
John
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ORIGINAL: scooty

Were you able to find the missing parts John? Can't wait to get this bird in the air
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Old 12-08-2009, 09:07 PM
  #117
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Default RE: DAMAGE SHIPPING/MISSING PARTS ISSUES____Post here

ok awesome.

Thanks
John
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ORIGINAL: scooty

Just got the screws in the mail today. Thanks John!
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Old 12-08-2009, 09:08 PM
  #118
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Default RE: DAMAGE SHIPPING/MISSING PARTS ISSUES____Post here

Item has been picked up already and it's coming back to me.

John
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ORIGINAL: bryant50

JOHN DO YOU HAVE A CLAIM NUMBER FOR MY PICK . UPS HAS NOT PICKED UP THE PLANE AS OF YET.....
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Old 12-08-2009, 09:10 PM
  #119
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Default RE: DAMAGE SHIPPING/MISSING PARTS ISSUES____Post here

I see that Jimmy has issued rma and I'll replace the fuselarge upon return.

John
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Quote:
ORIGINAL: Scubadog

Hi,I contacted your customer service phone # on 11/25/09 in regards to damage on a order. I was given the email address 'raidenjimmy@yahoo.com' and told to send information to it. However I have yet to hear anything so I will post the same here,

''Hi my name is Rick and I am sending this for my father. These are pictures of the damage to the fuselage on his just received purchase. NitroPLANE Order Id 670209. It is a Piper J3 Cub .120 size arf. The damage is to the inside edge of the fuse not the side closest to the box as you can see. It appears the damage was done prior to being boxed. Please let me know what can be done to resolve this. Shipping tracking # is 1ZX03V030398358464''

Here is the link to the kit http://www.nitroplanes.com/j3picub120en.html



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Old 12-08-2009, 09:12 PM
  #120
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Default RE: DAMAGE SHIPPING/MISSING PARTS ISSUES____Post here

I'm sorry but the electric mount doesn't come with this plane. Builder is responsible to get that setup on their own if they want to convert it into electric. You you said nose cone, do you mean cowling/engine cover?

John
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Quote:
ORIGINAL: seanmjohnston

My girlfriend ordered my the Edge 540 balsa kit and it is missing the screws and mount for the electric engine option. I would like these parts please! Also does the kit not come with a nose cone?

yhst-17210252890263-100875

Order Number: 671609

Sean Johnston


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Old 12-08-2009, 09:13 PM
  #121
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Default RE: DAMAGE SHIPPING/MISSING PARTS ISSUES____Post here

Plane has been picked up already. Will replace upon return.

John
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Quote:
ORIGINAL: bryant50

HOW LONG DOES IT TAKE UPS TO PICK UP MY DAMAGED PLANE SO I CAN GET MY NEW . WHY CANT YOU GUYS JUST SEND ME MY PLANE AND PICK UP THE DAMAGED ONE THEN.......I WAS TOLD IT WAS ONLY GOING TO BE A COUPLE OF DAYS FOR THE PICKUP....
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Old 12-08-2009, 09:13 PM
  #122
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Default RE: DAMAGE SHIPPING/MISSING PARTS ISSUES____Post here

Great! Thanks

John
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ORIGINAL: JGruener

Hey John,
I got my left wing today. It was in perfect condition. Thanks for the great service with this.
Jason
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Old 12-08-2009, 09:14 PM
  #123
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Default RE: DAMAGE SHIPPING/MISSING PARTS ISSUES____Post here

Alright please give me your order number. I got a canopy now just back in stock. I'll ship one to you. Please ignore my last msg to you.

John
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Quote:
ORIGINAL: cdbtx



So it's going on 10 weeks now and I've still not heard anything regarding the canopy for my Cessna 421. I received an email advertisment from Nitro Planes last week stating that they had a limited stock of the Cessna 421 on sale. So the only thing that I can assume is that Nitro Planes is not planning on replacing the canopy.

As far as I'm concerned Nitro Planes can keep the canopy - it's a $179.00 lesson learned and chalked up to experience and will be the last product I purchase from Nitro Planes.









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Old 12-08-2009, 09:17 PM
  #124
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Default RE: DAMAGE SHIPPING/MISSING PARTS ISSUES____Post here

If I mail you a new fuselage will this solve your problem?

John
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Quote:
ORIGINAL: Scubadog

opjose that is not the point. I know how to do repairs. I have scratch built planes from Ziroli plans and others. You know that is excatly what is wrong with the US today. It's easier just to let it go than to take the time to make it right. We let every body step on us. It's just easier that way. I will be posting my emails with Jimmy Raiden when we get this settled.
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Old 12-08-2009, 09:18 PM
  #125
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Default RE: DAMAGE SHIPPING/MISSING PARTS ISSUES____Post here

what is your order number? As you know any ARF plane does not come with spinner and prop. What's your order number? I can email you the manual in electronic format.

John
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Quote:
ORIGINAL: AIRFREAK-1

Hello, I have a Nitroplanes Lancair 120 that I received on 12/3/09 and it is missing the assembly manual and spinner. The box has obviously been opened before as some of the parts were not packaged and just floating around in the box (like the wing tips). thank you for your time.
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