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DAMAGE SHIPPING/MISSING PARTS ISSUES____Post here

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Old 12-16-2009, 10:07 PM
  #151
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Default RE: DAMAGE SHIPPING/MISSING PARTS ISSUES____Post here

ok can you take a picture of the wire and I'll replace it. I don't know which item you are referring to.

When the receiver is ON, the radio can not be OFF otherwise the receiver doesn't know what to do.

John
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Old 12-16-2009, 10:08 PM
  #152
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Default RE: DAMAGE SHIPPING/MISSING PARTS ISSUES____Post here

We'll exchange upon return.

John
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ORIGINAL: bryant50

my damaged cmp hellcat was picked up last week . just wondering if you guys got it here is the return tracking number 1Z X03 V03 42 9310 0677
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Old 12-16-2009, 10:10 PM
  #153
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Default RE: DAMAGE SHIPPING/MISSING PARTS ISSUES____Post here

Sorry we do not have FM11-401A-Arms-1Pc in stock now. Can I get you something else?

John
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Quote:
ORIGINAL: ramius

Nitro Staff;

Recently I ordered 2-each of 3-different Control-Arms. I received them, but the smaller paired-set has problems.
Here's the info on that particular part:
Control Arms/Horns: Front FM11-401A-Arms-1Pc 2-each at 1.00 ea.

Wheel Steering Arms &

Mounts/ 1 set

25*32*16/3*36

The Problem:
One of the Control Arms has the correct diameter shaft-hole, but the set-screw hole is not tapped all the way through (can't use it).
The other one in the same package has a much larger Shaft-hole. It physically looks similar, but clearly it is not. (can't use it either.)


The other pairs of Control Arms appear to be okay; no problems. I ordered them for future use on larger models.

Could you please send me another pair of the smaller Control Arms?
My Order # yhst-17210252890263-104375

Art W.

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Old 12-16-2009, 10:34 PM
  #154
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Default RE: DAMAGE SHIPPING/MISSING PARTS ISSUES____Post here

I dont have a reciver battery it did not come with one.
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Old 12-17-2009, 12:07 AM
  #155
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Default RE: DAMAGE SHIPPING/MISSING PARTS ISSUES____Post here

Hey, John
Sure that would be great. My Ref.ID 682296, CMP045_Gas-Mustang140.
Alvin Gibson 496 Collins St. Walhalla SC 29691
I orderd it 11/30/2009 billed on 12/01/2009 delivered on 12/07/2009 tracking.
# 1ZX03V030392006078. Last four digits on card are Visa 6826 If you send me another one let me know when you ship. Thanks Dale
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Old 12-17-2009, 07:34 AM
  #156
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Default RE: DAMAGE SHIPPING/MISSING PARTS ISSUES____Post here

Thanks John!


Quote:
ORIGINAL: nitrostaff1

ok I'll mail you a new wall charger.

John
Nitro Planes

Quote:
ORIGINAL: pooploops

Hello John, I have recieved my FMSskytrainer 182 plane. Unfortunately.. there was no wall charger in it!
Could you pleasehelp me?Myordernumber is yhst-17210252890263-102581.


Anthony.

EDIT:Here is the unboxing video.

[youtube]http://www.youtube.com/watch?v=ChN35cvVCNA[/youtube]
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Old 12-18-2009, 01:27 AM
  #157
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Default RE: DAMAGE SHIPPING/MISSING PARTS ISSUES____Post here

ok if not then it's ok. How about this I'll mail you a new receiver and crystal so you can test it. I'm thinking your receiver is having problems. Also when you turn ON the radio, did you lower the left joystick and the trim to the right if it lowered?

John
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ORIGINAL: computerguy307

I dont have a reciver battery it did not come with one.
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Old 12-18-2009, 01:33 AM
  #158
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Default RE: DAMAGE SHIPPING/MISSING PARTS ISSUES____Post here

Gail,

I'm so sorry that this model is currently sold out so therefore I don't have a fuselage and canopy for now. Can you wait till we restock if not I understand. Let me know.

John
Nitro Planes

Quote:
ORIGINAL: Gail Dabbs

Hey, John
Sure that would be great. My Ref.ID 682296, CMP045_Gas-Mustang140.
Alvin Gibson 496 Collins St. Walhalla SC 29691
I orderd it 11/30/2009 billed on 12/01/2009 delivered on 12/07/2009 tracking.
# 1ZX03V030392006078. Last four digits on card are Visa 6826 If you send me another one let me know when you ship. Thanks Dale
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Old 12-18-2009, 02:43 AM
  #159
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Default RE: DAMAGE SHIPPING/MISSING PARTS ISSUES____Post here

Hey, John
That's OK. I can repair the fuse. What kind of deal would you give me on this ExceedJet_06A22-F22-Gray-KIT-ONLY ? And forget the fuse. Just send a canopy when you get one in. Thanks Dale
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Old 12-18-2009, 01:20 PM
  #160
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Default RE: DAMAGE SHIPPING/MISSING PARTS ISSUES____Post here

thanks that would be great and yes the trim and speed are all the way down.
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Old 12-20-2009, 02:44 PM
  #161
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Default RE: DAMAGE SHIPPING/MISSING PARTS ISSUES____Post here

I purchased a Mini FPV Covert/Hidden Camer per order numberyhst-62196343123315-16125 and it arrived without the sd card. I provided your web address information to Sam at the chat support were it indicates the sd card is included free with the order of the camera and was advised a card would be mailed but to this date no card has been mailed. I recently received an email from support indicating that the card is not included with the camera and proceeded to provide copies of the your web page. Anyway, the fact is that no sd card has been provided.

The web link is: http://www.nitroplanes.com/enlarge.h...3_2079_8774170
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Old 12-22-2009, 12:35 PM
  #162
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Default RE: DAMAGE SHIPPING/MISSING PARTS ISSUES____Post here

I STILL HAVE NOT GOTTEN ANY WORD ON MY CMP HELLCAT WHICH WAS RETURNED. I KNOW IT MADE IT THERE CAUSE I HAVE THE TRACKING NUMBER # 1Z X03 V03 42 9310 0677. UP IS THE HOLD UP NOW I HAVE DONE EVERYTING I WAS ASKED TO DO ....THIS IS BEEN GOING ON FOR OVER A MONTH NOW...... THIS IS ORDER # IT WAS FIRST SENT YHST-17210252890263-98464
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Old 12-22-2009, 02:21 PM
  #163
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Default RE: DAMAGE SHIPPING/MISSING PARTS ISSUES____Post here

this is my last time will ever buy from nitro planes i order a cmp hell in oct. this year the package was not damaged at all but the plane was badly damaged . i sent airplane back ups had someone sign for it.. i spoke to ups several times abot this so called claim and i was told that ups did there part. Nitro Planes keeps telling me they are waitng for the claim to be resolved when its them draging there feet . i keep getting the run around on this i cant speak to anyone in person except in there live chat room which there very rude people on there .So here i am with no plane and 250.17 out of my pocket from nitro plane ..i think there has been plenty of time for them to fix this problem if i ever get my plane are money back this the last time i will ever deal with Nitro Planes again... Sorry if i sound rude but enough is a enough..........time to call the BETTER BUSSINESS BUREAU
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Old 12-22-2009, 10:01 PM
  #164
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Default RE: DAMAGE SHIPPING/MISSING PARTS ISSUES____Post here

ok I can send you a new canopy once I have it. I've place order with CMP and they are going to express it over. I can give you a free shipping on this item when you place order with me. I've put a note on your account regarding this.

John
Nittro Planes

Quote:
ORIGINAL: Gail Dabbs

Hey, John
That's OK. I can repair the fuse. What kind of deal would you give me on this ExceedJet_06A22-F22-Gray-KIT-ONLY ? And forget the fuse. Just send a canopy when you get one in. Thanks Dale
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Old 12-22-2009, 10:12 PM
  #165
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Default RE: DAMAGE SHIPPING/MISSING PARTS ISSUES____Post here

Alright, new RX and crystal sent.

John
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Quote:
ORIGINAL: computerguy307

thanks that would be great and yes the trim and speed are all the way down.
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Old 12-22-2009, 10:15 PM
  #166
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Default RE: DAMAGE SHIPPING/MISSING PARTS ISSUES____Post here

ok yhst-62196343123315-16125 is a order number from hobbypartz and not from nitroplanes.com

yhst-62196343123315-16125 doesn't show you purchased a mini FPV camera.

John
Nitro Planes

Quote:
ORIGINAL: halfflaps

I purchased a Mini FPV Covert/Hidden Camer per order numberyhst-62196343123315-16125 and it arrived without the sd card. I provided your web address information to Sam at the chat support were it indicates the sd card is included free with the order of the camera and was advised a card would be mailed but to this date no card has been mailed. I recently received an email from support indicating that the card is not included with the camera and proceeded to provide copies of the your web page. Anyway, the fact is that no sd card has been provided.

The web link is: http://www.nitroplanes.com/enlarge.h...3_2079_8774170
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Old 12-22-2009, 10:18 PM
  #167
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Default RE: DAMAGE SHIPPING/MISSING PARTS ISSUES____Post here

You plane was shipped via UPS 1ZX03V030393291142

John
Nitro Planes

Quote:
ORIGINAL: bryant50

this is my last time will ever buy from nitro planes i order a cmp hell in oct. this year the package was not damaged at all but the plane was badly damaged . i sent airplane back ups had someone sign for it.. i spoke to ups several times abot this so called claim and i was told that ups did there part. Nitro Planes keeps telling me they are waitng for the claim to be resolved when its them draging there feet . i keep getting the run around on this i cant speak to anyone in person except in there live chat room which there very rude people on there .So here i am with no plane and 250.17 out of my pocket from nitro plane ..i think there has been plenty of time for them to fix this problem if i ever get my plane are money back this the last time i will ever deal with Nitro Planes again... Sorry if i sound rude but enough is a enough..........time to call the BETTER BUSSINESS BUREAU
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Old 12-23-2009, 12:23 AM
  #168
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Default RE: DAMAGE SHIPPING/MISSING PARTS ISSUES____Post here

Hey John, You really dissapoint me. I thought you could do better than that. The fusalage and shipping is only $20.00 bucks get real!! If you can't do better than that send me a new fusalage with the canopy. I figure it's gonna cost me $40.00 for fiberglsss,epoxy,sanspaper,
primer and paint. And maybe 2 hours labor.worth about another $80.00 bucks.
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Old 12-23-2009, 05:35 PM
  #169
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Default RE: DAMAGE SHIPPING/MISSING PARTS ISSUES____Post here

Hi John,


When will my wall adapter for my FMSSky Trainer 182 be shipped? I've been waiting for a week and still no shipping comfirmation!


Thanks.
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Old 12-25-2009, 10:48 PM
  #170
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Default RE: DAMAGE SHIPPING/MISSING PARTS ISSUES____Post here

I recieved the "Dynami can fly" RTF for Christmas as a present,arrived 12/21/09 at my house, was checking allthe parts and found that thehorns on both ailerons were broke. Please send new horns or wings (horns are expoxied to the wing) to the address associated with this order number:Order Number: 703142 (no order number beginning with "yhst" in email orderconfirmation). Plane was purchased using this info: 12835 Tallowood Dr., Riverview, Fl. 33579 ordered on 12/15/09 and UPS tracking #1ZX03V030392470307

Troy Schrock
Riverview, FL
http://www.nitroplanes.com/newdyicanfl4.html
tls2571@msn.com
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Old 12-26-2009, 02:09 PM
  #171
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Default RE: DAMAGE SHIPPING/MISSING PARTS ISSUES____Post here

Nitro Planes Order number yhst-17210252890263-104928

http://www.nitroplanes.com/uvefffa64edf.html

Missing Left Elevator. kit shipped with two right elevators

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Old 12-26-2009, 07:18 PM
  #172
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Default RE: DAMAGE SHIPPING/MISSING PARTS ISSUES____Post here

Order Number: 671616.

yhst-17210252890263-100882

1 NitroModels RC Airplane Sports Trainer .46- .60 - 65" - Scale Nitro Gas Radio Remote Control Airplane
http://www.nitroplanes.com/stevtr.html

I need info on What servos to buy. I need 4. I also need to know what spinner and prop to buy for this plane.

Also I got the motor mounts but all the screws that came with it are to big. None will screw in to the the firewall. Or does the correct hardware for the firewall come with the motor? I have not bought a motor for it yet.

The last thing is the plug and hardware that came is stripped out. It will not tighten to seal the gas tank.

Thanks. You guys are great, Kevin.

P.S. What battery and charger should I buy for the reciever in the plane? I'm set on the tx.
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Old 12-28-2009, 03:24 PM
  #173
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Default RE: DAMAGE SHIPPING/MISSING PARTS ISSUES____Post here

Hello folks. My girlfriend purchased the Mini FPV camera from your website (http://www.nitroplanes.com/mifpvcocaupt.html ) and there are multiple issues with it and we'd like to simply return it. The camera does NOT recharge (when connected to a computer via USB) and the instructions that came along with the camera are very vague at the least. In fact, the camera does not resemble the one you have online (no such HOLD button/slide and no "folder" graphic next to the mini SD card slot). Other issues: the few still pictures I've been able to take are really fuzzy (camera was very still, pics still out of focus-pics were taken indoors and camera was being held by hand very still) and the video recording option does not work at all. When trying the video recording function the blue light blinks about 3 times and then all lights illuminate and the unit then "shuts down" and no longer responds to any button being pressed unless the unit is turned off and the problems start again when unit is turned back on. There was no billing statement (receipt) with the package (so we're unsure as to where this order # starting with "yst" can be found) but we can provide the Paypal transaction I.D. as well as the UPS tracking number and payment information. I'd imagine a business would keep a copy of any recent transactions so I'm sure you folks would have an order number to correspond with this purchase. Thanks in advance for your attention to this matter.
D.R.

Date of transaction 12/17/2009
Order # 55829713 (number given from our American Express agent for this purchase)
Paypal transaction I.D. 9DF7429993338911P (our AMEX card is attached to our Paypal account)
UPS Tracking # 1Z X03 V03 12 9407 1432 (the tracking # from the box of which the unit was sent to us)
Ref. ID: 708240 (from the box the camera/recorder was sent in-UPs label)
Paypal account name is lasaa01@yahoo.com

If there is any other information we can provide to help this matter please notify us. My girlfriend's email is lasaa01@yahoo.com and my email address is qmast2002@yahoo.com

p.s. When turning the unit on, the red light (left light on unit) turns red, it turns off and then the middle (center) blue light stays illuminated. When pressing the round button ONCE, the "pinkish" light on the right of the unit blinks once and the blue center light stays illuminated. The above ^^^happens when the slider titled [Record/video] is in the video position. Whenever we move the slider to the RECORD function-the right light (which appears orange while slider is moved to RECORD) blinks endlessly. When we move the slider back to the VIDEO position-the blue center light stays illuminated. When I then press the round button for 3-4 seconds (as per the instructions given to record video) the center blue light blinks about 3 times and then (without any input from me) the unit's red (left) center (blue) and right (blue at this time) lights blinks very quickly and then shuts off completely.

If you feel my description above is confusing then just think how even more confusing the "instructions" which came with this unit are. The troubleshooting section does not go into what's happening when the above happens so we are at a lost as to what's going on with this unit. There is no website to reference or company name or anything that leads a person to think what's going on is normal. When hooking the unit to our computer, the only pics that load goes into our Kodak EasyShare program but is not recognized in any other program (i.e. QuickTime player, or Windows Media Player)

We'd like a refund upon unit's return. Again, thanks in advance .
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Old 12-28-2009, 03:35 PM
  #174
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Quote:
ORIGINAL: killian

Order Number: 671616.

yhst-17210252890263-100882

1 NitroModels RC Airplane Sports Trainer .46- .60 - 65'' - Scale Nitro Gas Radio Remote Control Airplane
http://www.nitroplanes.com/stevtr.html

I need info on What servos to buy. I need 4. I also need to know what spinner and prop to buy for this plane.

Also I got the motor mounts but all the screws that came with it are to big. None will screw in to the the firewall. Or does the correct hardware for the firewall come with the motor? I have not bought a motor for it yet.

The last thing is the plug and hardware that came is stripped out. It will not tighten to seal the gas tank.

Thanks. You guys are great, Kevin.

P.S. What battery and charger should I buy for the reciever in the plane? I'm set on the tx.
These are basically build questions.

Please start a new thread and I'll try to help you.

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Old 12-28-2009, 03:54 PM
  #175
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Default RE: DAMAGE SHIPPING/MISSING PARTS ISSUES____Post here

Hi,

The only order number I have is 691945.
The plane I got http://www.nitroplanes.com/new204chathi1.html
The kit came with has a  defective radio transmitter or receiver.
I can not get ch 1 to work. I tried all of the servos and they work in all of the other slots.
Ch 2, 3 ,4 all work fine.

Please advise.

chris


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