P.O.ed with PZ/ Horizon
02-17-2005, 06:59 PM
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P.O.ed with PZ/ Horizon
Ordered parts to build a new PZ Cub. Building a Speed 400 short can conversion.
Picked up parts yesterday. Got home and looked at the fuselage. Center tape was off almost everywhere,tape on openings was loose and twisted,rear rubberband support loose, rear pin at tail missing the retainer, sides of the fuselage were actually bowed in. Contacted Horizon about quality control issue by E-mail. Didn't hear anything back today so I figured might as well try and fix it. No such luck, I spent an hour and a half trying to get it back in shape. They never put any of the bends in the foam to form the shape,plus the inside portion of the motor mount and its supports weren't even in it. To top every thing else, I opened the cowl and noticed the color seemed off and it had what I thought was flashing at the air inlets. Took xacto knife to clean up flashing, and found it wasn't flashing, it was paint. The cowl was made out of Green plastic and painted off yellow!
Fired off another E-mail and will follow up with phone call tomorrow.
This is the 5th Cub along with 5 Strykers and 3 more on the way, that I've built. I don't know what's happening with quality control at PZ/ Horizon, but somebody needs to wake up.[:@][:'(]
BJ
Picked up parts yesterday. Got home and looked at the fuselage. Center tape was off almost everywhere,tape on openings was loose and twisted,rear rubberband support loose, rear pin at tail missing the retainer, sides of the fuselage were actually bowed in. Contacted Horizon about quality control issue by E-mail. Didn't hear anything back today so I figured might as well try and fix it. No such luck, I spent an hour and a half trying to get it back in shape. They never put any of the bends in the foam to form the shape,plus the inside portion of the motor mount and its supports weren't even in it. To top every thing else, I opened the cowl and noticed the color seemed off and it had what I thought was flashing at the air inlets. Took xacto knife to clean up flashing, and found it wasn't flashing, it was paint. The cowl was made out of Green plastic and painted off yellow!
Fired off another E-mail and will follow up with phone call tomorrow.
This is the 5th Cub along with 5 Strykers and 3 more on the way, that I've built. I don't know what's happening with quality control at PZ/ Horizon, but somebody needs to wake up.[:@][:'(]
BJ
02-17-2005, 07:19 PM
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RE: P.O.ed with PZ/ Horizon
This is the 5th Cub along with 5 Strykers and 3 more on the way, that I've built. I don't know what's happening with quality control at PZ/ Horizon, but somebody needs to wake up.
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Five J-3's and five Strykers? Where any of those ten plane "bad" or messed up?
In ANY production line environment, there will be a few dudes. The key is not that the dude occured, but how the company reacts to it. That it takes longer than 24 hours to receive an email reply is pretty much the NORM for all companies, (not just the modelling community).
Of course, the BEST way (and fastest) is ALWAYS to give the company a call.
Let us know how PZ/HZ resolves this issue before judging them too harshly.
I have one J-3 and one Stryker (so far) and both have been very good, albeit the tape surfaces on the Stryker were/are a bit on the bubbly side.
---------
Five J-3's and five Strykers? Where any of those ten plane "bad" or messed up?
In ANY production line environment, there will be a few dudes. The key is not that the dude occured, but how the company reacts to it. That it takes longer than 24 hours to receive an email reply is pretty much the NORM for all companies, (not just the modelling community).
Of course, the BEST way (and fastest) is ALWAYS to give the company a call.
Let us know how PZ/HZ resolves this issue before judging them too harshly.
I have one J-3 and one Stryker (so far) and both have been very good, albeit the tape surfaces on the Stryker were/are a bit on the bubbly side.
02-18-2005, 06:46 AM
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RE: P.O.ed with PZ/ Horizon
geoffbeneze,
Only one other problem, Cub wing poorly covered.
It's just that this fuselage was so bad, I can't understand how it made it to me.
How many persons had their hands on it, production,packaging,shipping, and no one noticed?
You're right though, anything's possible,it's just like "Mr. Murphy" was with this one the whole way to my house.
BJ
Only one other problem, Cub wing poorly covered.
It's just that this fuselage was so bad, I can't understand how it made it to me.
How many persons had their hands on it, production,packaging,shipping, and no one noticed?
You're right though, anything's possible,it's just like "Mr. Murphy" was with this one the whole way to my house.
BJ
02-18-2005, 06:36 PM
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RE: P.O.ed with PZ/ Horizon
Problem taken care of. Received E-mail this morning from Dave @ Horizon, said send it back and we'll send another. Was still a little disapointed, why should I have to pay to ship it back to them? Oh well something's better than nothing. Started typing out labels and received 2nd E-mail from Albert@Horizon, aplogized for problem, and is shipping out new fuselage/cowl on Monday.
Good customer service!!!!
Thanks Horizon.
BJ
Good customer service!!!!
Thanks Horizon.
BJ
