Is Tower Hobbies falsely advertising?
07-11-2014, 05:05 PM
#26
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I think Tower is awesome too, but I was confused too, when I purchased a Giant Big Stick thinking I was getting free shipping because I was a Super Saver fan for many years and I had a $180.00 oversize fee. Not complaining but was surprised. They are the greatest!!!
07-11-2014, 05:56 PM
#28
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Shows free shipping for me on the last page before placing my order. I'm a club member and in MO, fairly close to their warehouse in IL. I also love ordering from Tower, since I got back into the hobby about 2 years ago they greatly improved their time from placing an order to shipping the item(s). Usually ship the next business day and get here in 2 business days via UPS.
07-11-2014, 06:23 PM
#31
I decided to order the Great planes Waco YMF arf from Tower Hobbies they are advertising free shipping
http://www3.towerhobbies.com/cgi-bin...?&I=LXAAVT&P=0
and with my discount the price came to 480.00 or so I thought. When I went to order it on line the shipping cost came to $77.80 is there something wrong with this or is I just me if the shipping cost is not free then don’t advertise it to be free. I’d like to hear your thoughts.
http://www3.towerhobbies.com/cgi-bin...?&I=LXAAVT&P=0
and with my discount the price came to 480.00 or so I thought. When I went to order it on line the shipping cost came to $77.80 is there something wrong with this or is I just me if the shipping cost is not free then don’t advertise it to be free. I’d like to hear your thoughts.
would be replaced with a logo that said free standard shipping see details I think that would go a long way to prevent confusion.
07-11-2014, 09:07 PM
#32
I am also a Tower customer and I feel they have great service, However that being said I see your point and IMO it would be better that the free shipping logo
would be replaced with a logo that said free standard shipping see details I think that would go a long way to prevent confusion.
would be replaced with a logo that said free standard shipping see details I think that would go a long way to prevent confusion.
07-11-2014, 11:23 PM
#33
07-12-2014, 09:48 AM
#34
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I decided to order the Great planes Waco YMF arf from Tower Hobbies they are advertising free shipping
http://www3.towerhobbies.com/cgi-bin...?&I=LXAAVT&P=0
and with my discount the price came to 480.00 or so I thought. When I went to order it on line the shipping cost came to $77.80 is there something wrong with this or is I just me if the shipping cost is not free then don’t advertise it to be free. I’d like to hear your thoughts.
http://www3.towerhobbies.com/cgi-bin...?&I=LXAAVT&P=0
and with my discount the price came to 480.00 or so I thought. When I went to order it on line the shipping cost came to $77.80 is there something wrong with this or is I just me if the shipping cost is not free then don’t advertise it to be free. I’d like to hear your thoughts.
Sometimes large ARFs will specifically have free shipping but that will be stated with the particular item and you can bet that the ARF will cost more at that store than at other stores where the shipping for the same item isn't free.
So no, Tower isn't false advertising. The concept is generally understood within the hobby.
07-12-2014, 11:44 AM
#35
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I don't know how long you've been in this hobby but I'll assume you're fairly new so wouldn't understand this. But most people in the hobby would understand that when a company advertises free shipping as a general thing for their store then oversize items will always be excluded.
Sometimes large ARFs will specifically have free shipping but that will be stated with the particular item and you can bet that the ARF will cost more at that store than at other stores where the shipping for the same item isn't free.
So no, Tower isn't false advertising. The concept is generally understood within the hobby.
Sometimes large ARFs will specifically have free shipping but that will be stated with the particular item and you can bet that the ARF will cost more at that store than at other stores where the shipping for the same item isn't free.
So no, Tower isn't false advertising. The concept is generally understood within the hobby.
07-12-2014, 12:47 PM
#36
After reading all the posts and the possibilities were I went wrong I decided to try to go through the process again.
When I screw up I stand up and pay the price the sale did go through and there was no shipping at all so I owe Tower Hobbies and all of you an apology I simply did not follow through with the process to the end.
When I screw up I stand up and pay the price the sale did go through and there was no shipping at all so I owe Tower Hobbies and all of you an apology I simply did not follow through with the process to the end.
07-12-2014, 02:26 PM
#37
Senior Member
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After reading all the posts and the possibilities were I went wrong I decided to try to go through the process again.
When I screw up I stand up and pay the price the sale did go through and there was no shipping at all so I owe Tower Hobbies and all of you an apology I simply did not follow through with the process to the end.
When I screw up I stand up and pay the price the sale did go through and there was no shipping at all so I owe Tower Hobbies and all of you an apology I simply did not follow through with the process to the end.
07-12-2014, 04:27 PM
#39
After reading all the posts and the possibilities were I went wrong I decided to try to go through the process again.
When I screw up I stand up and pay the price the sale did go through and there was no shipping at all so I owe Tower Hobbies and all of you an apology I simply did not follow through with the process to the end.
When I screw up I stand up and pay the price the sale did go through and there was no shipping at all so I owe Tower Hobbies and all of you an apology I simply did not follow through with the process to the end.
would like to know at what point in the second order process did you find it was free shipping?
07-12-2014, 07:27 PM
#41
Dan thanks for being a stand up guy and coming back, yes this is mistake that many have made. The reason many as you see seem to be pro the retailer in this situation is: Although lots of folks want to ignore the troubled economic times all of us and that includes the retailers are in and the depression is deepening.
The very small industry that we all love is always the most hard hit and the first to start suffering when this happen. The internet is filled with downright thieves and fly by night operators who have no intention of giving anyone a fair break. This makes things all the more difficult for legitimate ones with established track records.
We are loosing legitimate small 'Cottage Industry' suppliers right and left, Heck some not so small and many not so small ones sold possibly never to be heard from agine. Even the largest are certainly feeling the heat big time.
Now what some folks don,t understand is the severe damage that just one disgruntled individual can do so when someone accused X company of something like false advertising and what many of us know to be among the ones with best customer service in the industry, Well we don,t want to see that company damaged to the point that this very well could affect us personally perhaps even in the loss of that supplier or increased cost to us personally.
So Dan thank you for admitting the mistake
John
The very small industry that we all love is always the most hard hit and the first to start suffering when this happen. The internet is filled with downright thieves and fly by night operators who have no intention of giving anyone a fair break. This makes things all the more difficult for legitimate ones with established track records.
We are loosing legitimate small 'Cottage Industry' suppliers right and left, Heck some not so small and many not so small ones sold possibly never to be heard from agine. Even the largest are certainly feeling the heat big time.
Now what some folks don,t understand is the severe damage that just one disgruntled individual can do so when someone accused X company of something like false advertising and what many of us know to be among the ones with best customer service in the industry, Well we don,t want to see that company damaged to the point that this very well could affect us personally perhaps even in the loss of that supplier or increased cost to us personally.
So Dan thank you for admitting the mistake
John
07-13-2014, 06:02 AM
#43
I believe I did what PHall suspected I did and had the two day delivery box checked (lesson learned)
I would also like to add that my intent was not to outright accuse Tower of falsely advertising but only to ask the question (thinking I was right) is this false advertising I see now I used a poor choice of words.
Once again my apologies if I could delete this thread and make it go away I would perhaps that may help get the crow out of my mouth.
I would also like to add that my intent was not to outright accuse Tower of falsely advertising but only to ask the question (thinking I was right) is this false advertising I see now I used a poor choice of words.
Once again my apologies if I could delete this thread and make it go away I would perhaps that may help get the crow out of my mouth.
07-13-2014, 11:24 AM
#44
Senior Member
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I believe I did what PHall suspected I did and had the two day delivery box checked (lesson learned)
I would also like to add that my intent was not to outright accuse Tower of falsely advertising but only to ask the question (thinking I was right) is this false advertising I see now I used a poor choice of words.
Once again my apologies if I could delete this thread and make it go away I would perhaps that may help get the crow out of my mouth.
I would also like to add that my intent was not to outright accuse Tower of falsely advertising but only to ask the question (thinking I was right) is this false advertising I see now I used a poor choice of words.
Once again my apologies if I could delete this thread and make it go away I would perhaps that may help get the crow out of my mouth.
07-23-2014, 05:34 PM
#45
Call them. It says right on it free shipping, domestic ground shipping. Either you ordered it express or they made a mistake. Call them. They are always good at helping you out. My guess is that it was a mistake and they will fix it right away. *****ing on here about it won't get you anywhere. Pick up the phone and ask them what happened, then you will know.
07-23-2014, 05:36 PM
#46
Sorry, didn't see your post that you figured it out. Bummer that a mistake was made. I have always found tower to be very up front and fair. I had an electric rimfire motor that kept eating itself and they replaced it 4 times no questions asked. This one has been running a year with no issues. Good company to deal with.
10-19-2014, 10:35 AM
#47
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very poor choice of words on the thread name, tower hobbies are excellent I am in the uk and have ordered loads from them and have never had any problems. some people are far to quick to point fingers and weather on purpose or not this can stop some people from using that company. seems to be like a sport these days first to find a fault wins a prize.
10-28-2014, 11:14 AM
#48
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Despite a few minor snags (all were resolved, eventually,) Tower has already treated me right. The $10 "Super Saver" fee is not a lot to pay for all of the discounts you receive.
