I hold companies to a high-standard, and in the end we are talking about a FEW dollars, so it is a bit of the principal for me at this point. As over-priced as this stuff is.....it's not going to put a company out of business to spend a few extra dollars to keep a serious customer happy. Just my thoughts anyway. As I noted, my angst came from the fact I tried to be professional and amenable, yet the CSR wanted to get into a pissing match with me. Really? This is Hot Bodies??
, I'm going to give you the benefit of the doubt regarding your ''based on your history....'' comment and not take it as it sounded. IÂ*will say this, however....at least I am man enough to step out and discussÂ*my learning curve.Â*This, instead ofÂ*never doing
, and just stting back throwing darts at other people during their learning curve.Â*Â*NOTE: I'm certainly not saying
Â* you do that...but I am an easy target and hope you agree how a comment like that can come across as ''uncool''. ;-) As noted, I am giving you the benefit of the doubt on this one as you seem like a stand-up guy. p.s. There is a pic of this in a different post
: Certainly as the moderator you don't want to make blanket statements like ''Good luck getting them [Xray] to care [about a broken chassis]''. I'm providing factsÂ*regarding a specifc transaction, and am sure that many, many folks have had wonderful service experience with both HB, and Xray. Besides, Xray's HQ is about 15 minutes from my house and I would be at their corporate office in person in the event something like that happened to me - know that. Ha! Your point about the pricing matrix makes sense, and I agree with you on it. As I noted, these professionals who are put on the front lineÂ*should be able to weed out those trying to take advantage vs those serious hobbyist who want to be taken care of.Â*Additionally, I am ALWAYS the first to admit when something goes wrong and how it was my mistake. If there is one person who does not take myself seriously on here, that's me (you all know that).Â*BUT I don'tÂ*believe thisÂ*to be a build error.Â*I personallyÂ*feelÂ*IÂ*did not plant the landing well and it bent.Â*Thus I'm actually worried about the integrity of all the parts now, but we'll soon find outÂ*;-)
: My expectation is that any and all parts to a new rc kit are under warranty. I understand and respect your opinon on how IÂ*should be happy with what was offered, but still don't think IÂ*was being unreasonable (again it is a matter of a few dollars). We'll have to agree to disagree on this one.
: Througout all of this, the Losi 8ight 2.0 has stood above the HB D8T, at least in my experience. Trust me, I wish it were the other way around. In the end, I'm just blessed that I can partake in this wonderful hobby.
Anyways, thanks forÂ*ya'lls feedback. I'm normally not pompus....trust me. I represent the common man. ;-) I do have a high-standard for business transactions, however. All of your comments rang true, and I hearÂ*that aÂ*lot. My friends joke with me and call meÂ*''customer-service John'' when I go into this mode....but as with everything....I pick my battles. The ones I do choose, however, I go in guns-a-blazin'. ;-)Â*I've learned that as long as you are reasonable and properly negotiate your case.....things work out well in the end.
And my part will be here tomorrow....THANKSÂ*TO VICTORIA at Hot Bodies!!!Â*I'm still a big fan of them!