RS4RACER

OK, so I brought my RS4 into hobbytown, in allentown, for service. When I got it back, I opened up the gas tank to find little shavings of metal and nuts had been put into it. Whats more, they connected my servos backwards and unplugged my receiver. They even left part of the pipe uncovered so it would leak!!! THEY SABOTAGED MY CAR!!! and, when I took it back to show them, they denied even working on the car!!! I had to pay them $100 for the services!! well, I boycotted them, and so did all of my friends. EXPENSIVE AND DISHONEST=HOBBYTOWN USA

DSA.308

My Feedback: (6)

Do you think they were just using the tank as a container to hold the nuts/bolts, or what? If they had metal shavings in the tank, I guess they were saving those too huh? Do you have a reciept to show them they did in fact repair it? If your RX doesnt have reverse polarity protection, theres a chance your RX is FRIED.

I wish I could say I was surprised- but the more I dont go to my Local Bend Us Over, the better off WE ALL ARE. Trust me they probably dont know any more about the car than you-maybe less- learn to fix it yourself and you'll be MUCH farther ahead.

RS4RACER

no, it wasnt protected, but I caught it before the radio was turned on, and what moron puts shavings in a fuel tank??? I didnt get a receipt, and so I guess that was my fault. yep, and I primed the engine, the shavings reached the carb, and I ripped the fuel line off and cleand the engine. The guy that worked on my car goes, "yeah I dont know a thing about these cars"!!!I guess some humans, especially that imbosile, did come from apes.

adeoliver

My Feedback: (4)

Lesson learned right? Good, use the manual from now to save you the hastle. In most case's some of these low lifes actualy make mistakes like this just so you have to spend more money at their shop for repairs, new engines and so on. See what Im saying? They are crooks, not all of them but alot of them are!!

gmac4826

i have always fixed my car myself but with my hobbytown usa i have never had a prob. everyone is very knowlegable and when they are done you go outside with them and test it in the parking lot. so, it must be just yours.

gmac4826

did anything extreme happen to your car?

Kuma

My Feedback: (1)

Well where the hell did the metal shavings come from, that's my question... :surprised

phat742

i hate hobbytown usa. they have never been any help whatsoever. i went to them to buy a plane to learn how to fly and they sold me a gws zero. with no flying experience that flight didn't last very long and was very expensive (stripped servos, destroyed motor, etc).

RS4RACER

gmac4826: luckily no, I found all the problems before I ran it....phat742: I'm with you!!

gmac4826

that is too bad. i have always gone to hobbytown and never had any problems what-so-ever. the 2 that i have gone to have friendly employees (that know what they're doing) and out of every other lhs they have a much better selection.

DSA.308

My Feedback: (6)

From my experience with LHS, the less-desireable ones are the norm, the decent ones are the EXCEPTION, unfortunately.

RS4RACER

gmac4826:well, not ours!!! my RS4 was 329 there, well it was only 250 at a hobby shp in tamaqua, Prop and Wheels its called. A great place.

DSA.308

My Feedback: (6)

Besides, the nitro cars are generally labor intensive machines. I would say I work on my buggy twice as much as I drive it, so at some point if your going to stick with this hobby, you have to learn to LOVE working on the cars.

Allan Aguilar

Another lesson to be learned here is stick to the owners manual, read carefully and understand the contents as well as instruction. Learning and hands-on experience on how to fix your car by your self will save you a lot of money. There are a lot of reading stuffs from the internet on how to do a routine maintenance, repairs, tune ups and etc. for your car/truck/buggy. Visit the website/s of your car manufacturer (i.e. HPIracing.com, yokomousa.com, tamiya.com and etc.) for reference to your maintenance and repair. There are instances that employees of your LHS does not even know how to fix a car. As for me, I learned from mistakes of trial and error method, but once you gain the knowledge, you will be far better than the "mechanics" from any other hobby shops. Most of the shops will try to ROB your money and you ending up not satisfied to their services.

skydalimit

My Feedback: (1)

dude u should get revenge


a little nitro and some matches lol

DSA.308

My Feedback: (6)

Oh my.....

987982

Wow what an idiot... i am lucky. My lhs is great. There are about 4 or 5 car specialists who all know these cars inside and out. I dont know what i would do without them. They fix stuff for me, and will tune my cars to run perfectly when i am having trouble, and they dont charge a thing to do it.

DSA.308

My Feedback: (6)

Nice shop! you should mention their name then (just some free pr)....

BUGGIES_R_US

Its all about the people...

Whats in a name? Nothing! I wouldnt avoid all hobbytowns because of your experience.. just yours!

I noticed the other day that hobbytown doesnt accept refunds n stuff.. you gotta return it to the manufacturor.. it said so on a lil poster thing.

It makes sense because the supply chain for this hobby isnt that big to allow this.

That comment he made was pretty sad and the condition of your truck is prety surprising!

I have had a great experience with my HTUSA. I kinda hang out there because there are a lot of cool people who work there.
I dont really buy much there because I can get most of that stuff for less elsewhere so I'm not really an important customer! lol.

But heck, businesses dont give a hoot about customer loyalty or satisfaction.. All they care about it money. And all you should care about is your money and drive a hard bargain!

Write to HPI and tell em what happened. From what I hear, HPI is not too hard to deal with.

Let us know how it goes!
ram

RS4RACER

well theres only one other HTUSA in 40 miles drive and its along freeways that are constantly jammed w/ traffic. I would like to just work on it myself, and I do now, but back when I got it, like a year ago, I was pretty noob!!

C_Watkins

My Feedback: (10)

While ours does have its faults, like telling you they'll order something, then
not doing it... and selling off your special order parts before you arrive, if they DO...
I will say that there are definitely a couple of knowledgeable people there,
at least when it comes to cars, and helis. I think another lesson you need
to take away from this thing is: "ALWAYS... always get a receipt".
It's the sort of thing that's just a "given", honestly. If you pay, you get a receipt.

If you don't, it's never better than your word against theirs, if there's a disagreement.

RS4RACER

well I FOUND the little service certificate, but they didnt give me a receipt showing how much I paid.

gmac4826

was it an rs4 that was 329???? mine was 269 at hobbytown.

whitexj

My Feedback: (1)

I just ordered a bunch of parts from my hobbytown and they were expected to come in today so I could race. Well guess what?!?! They typed a few numbers in wrong and only one of my parts will be coming. Good thing I have another hobby shop with in a 30 min drive.

gmac4826

i dont have antoher hobbyshop that is worth the hassle so i depend on hobbytown