pure speed:]

I sent 2 ESCs into Castle for repairs,a MMM and a SV2 .That was over 4.5 weeks ago ,I sent them an email and got a confirmation response a week later. Got a email today saying sorry for the delay waiting on stock should have at least 1 out of 2 controllers in a COUPLE weeks!!!! Is this the norm for Castle or what?

t9dragon

My Feedback: (11)

Why don't you call them and find out why it is taking so long?

pure speed:]

I haven't called yet...i dont want to be a nag .In their email they stated they're waiting on stock ima givem another 2weeks than if no show i'll call in rise hell... i was jus wondering how many people are waitin for their ESCs and how many weeks ?

t9dragon

My Feedback: (11)

I haven't returned any to Castle but I did have the Flux esc in my Savage go out and sent it back to HPI and the turn around time was just over a week.

ThunderbirdJunkie

My Feedback: (3)

A friend of ThunderbirdJunkie's sent his Sidewinder SCT in for repair after it caught fire and it took 3 months.

The Sidewinder turnarounds take forever because they're always total losses and unfixable.

Did you buy it at your LHS? If they're worth their salt they'll swap the ESC for you and deal with Castle themselves. They're not responsible in any way, and it's Castle's responsibility, but a good LHS wouldn't have any problem doing it for you.

You could just buy a good ESC, or call Castle and have them upgrade you to the MMP for $75.

yakfish

My Feedback: (27)

I sent a Mamba Micro pro in to them for warranty work and it took about 6 weeks to get it back. I did call them about a month into the wait and asked them what was going on and they told me they were having to wait for stock.

savagecommander

dont forget the massive recall they are under

pure speed:]

RECALL???

savagecommander

mamba xl's and every hv esc they sell. ive been on hold since the beginning of october

Mr Ammo

I sent in a high voltage for/ repair/warranty/ and recall. Its been there over a month. I called the company and finally got a receipt for receiving it. At that time the service time was three weeks, nothing yet and its five weeks. I checked on line to see if any of the Super Centers ( Tower) had any in stock, and they show back order until mid December. Maybe I will go back to gas?? So if I had a complaint it would be lack of communication, even a notice on their Home page, keeping cutomers informed.

xerxes

wut about motors? xerxes shur hopes it dont take a multitude of weeks 2 get his cm36 4600 defective motor bak[&:]

ThunderbirdJunkie

My Feedback: (3)

CM36s are no longer being serviced.

xerxes

o lord!!! u betr b rong
it has bin a few weeks alredy [&o]

ThunderbirdJunkie

My Feedback: (3)

ThunderbirdJunkie hopes he's wrong, but that motor's been out of production for like 9 months now, and when Castle discontinues something, they blow it out at crazy prices and get rid of it.

xerxes

xerxes boute it in march, bak b4 da sv2 & 4pole xplosion. 10 paks later it startd ovrheating crazy. opend da can & found da windings fell down & was rubbn da rotor. den it disapeerd til last month. dey bettr take care of me im keepn em in bisness.

xerxes

wwindngs rubbd away. bearings r NOT bad. da windings fell down[&:]

ThunderbirdJunkie

My Feedback: (3)

Saw the same thing happen about the same time you bought yours on a Castle 1512/MMM combo. Castle was VERY fast about taking care of the problem, only it was immediately on install, not after runtime.

futureboy1969

Hey guys, UPS is drop n off my new Mamba Monster ESC's, today....Yes, 2 of them..One got wet, the other just died in the middle of the trx. Sent them both in 2 month ago...
for the flat rate exchange. Wow!!.... didn't think it would take this long....But I understand what has been going on with the big recall , they have going on there.. I called them after a month went by. They were really nice and apaleichized for the delay. Another 3 weeks went by and i called again...Glad i did , they gave me a discount for having to wait so long ..that was super cool of them.....Cann't wait for them to show up today...My Losi's miss them....hehehehehe!!

pure speed:]

good deal tookem 2.5 months to get me a sidewinder SCT back but its got a ESC fan case now