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Traxxas=crappy support
I'm really irritated with Traxxas. I bought a brand new Slash 4x4 in early October. This past weekend, it developed an issue with the ESC powering itself off. When you power it up, it seems to be fine. If I hold it off the ground I can go full throttle, with no problem. However, if I sit on the ground and hits even the smallest bump, it's like someone powered the ESC off. So my thought is, it's only 90 days old, it's under warranty. WRONG! The warranty on these is only 30 days! I'm not sure what similar manufacturers have, but that's bull to only warranty the electronics for 30 days! So now, I'm stuck with taking it to the headquarters, putting it in line with all the other trucks and wait until they can diagnose it and then pay them to fix it, unless someone else has run across this and has an idea.
There seems to be a real issue with the ESC's on these trucks. My son-in-law bought a used Slash 4x4 and his button sticks. So, out of the 5 people that I know that have Slash 4x4's, two of them have ESC issues. If you only have a 30 day warranty, at least make a decent product that will last a while. Putting my soapbox away now....... |
RE: Traxxas=crappy support
ORIGINAL: dwilt72 I'm really irritated with Traxxas. I bought a brand new Slash 4x4 in early October. This past weekend, it developed an issue with the ESC powering itself off. When you power it up, it seems to be fine. If I hold it off the ground I can go full throttle, with no problem. However, if I sit on the ground and hits even the smallest bump, it's like someone powered the ESC off. So my thought is, it's only 90 days old, it's under warranty. WRONG! The warranty on these is only 30 days! I'm not sure what similar manufacturers have, but that's bull to only warranty the electronics for 30 days! So now, I'm stuck with taking it to the headquarters, putting it in line with all the other trucks and wait until they can diagnose it and then pay them to fix it, unless someone else has run across this and has an idea. There seems to be a real issue with the ESC's on these trucks. My son-in-law bought a used Slash 4x4 and his button sticks. So, out of the 5 people that I know that have Slash 4x4's, two of them have ESC issues. If you only have a 30 day warranty, at least make a decent product that will last a while. Putting my soapbox away now....... First off do NOT get upset with Traxxas support or try dealing with them on the phone, simply pack up your ESC along with a copy of your receipt showing you own it no matter how old, send it in with a note explaining your not sure what wrong but its not working properly under power. Put your phone number on there and hope for the best of it. What i read said that traxxas will get your esc and tell you its out of warranty but will also say well we will take care of it for you anyhow this one time,, ok im not as good at wording this as whoever originally wrote it but apparently this person spoke from experience in sending back a few esc's all out of warranty and all replaced free of charge. good luck!! |
RE: Traxxas=crappy support
Oh also being in the DFW metroplex myself do not try going to traxxas they will not help you there the guy at my LHS tried and he's a dealer as well as he's very good at getting his way in most cases, they refused to help because the parts are manufactured elsewhere or something like that but i do remember him being pist because he drove 45 mins to get there only to get rejected.. hmm maybe he was ejected too i dunno lol but im sure with your upset attitude you would be ejected and the plano police would be there in a min!! ha!! Good luck man!!.
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RE: Traxxas=crappy support
Yeah getting upset never helps. i'm sure traxxas will solve the prob http://www.rcuniverse.com/forum/js/f...eeth_smile.gif
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RE: Traxxas=crappy support
when you write them try not to bad mouth them or vent in the letter. they dont like that. you get more bees with honey, and some smoke blowing and such.</p> |
RE: Traxxas=crappy support
My esc used to do that on my bandit vxl. i think it was thermal shutdown mode? idk it made me mad too, but i traded it after it didnt do it for a while. traxxas should fix it. just make sure you register the slash too asap.
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RE: Traxxas=crappy support
ORIGINAL: cumminspower5.9 My esc used to do that on my bandit vxl. i think it was thermal shutdown mode? idk it made me mad too, but i traded it after it didnt do it for a while. traxxas should fix it. just make sure you register the slash too asap. |
RE: Traxxas=crappy support
That's always the best to do
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RE: Traxxas=crappy support
what I find with these big RC companies is that you have to talk to them nicely and explain things to them. They will help you out most of the time.
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RE: Traxxas=crappy support
yup
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RE: Traxxas=crappy support
Every time I ever had problems with something Traxxas I sent them a nice email explaining things and even included pics for broken parts. I always got a nice reply telling me they were sending replacements free of charge. Never even asked me to send in the broken parts.
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RE: Traxxas=crappy support
ORIGINAL: crazycd1 Every time I ever had problems with something Traxxas I sent them a nice email explaining things and even included pics for broken parts. I always got a nice reply telling me they were sending replacements free of charge. Never even asked me to send in the broken parts. |
RE: Traxxas=crappy support
By your description I would think it is the ESC, sounds like a loose connection inside. What batteries you running? I know there was some out there with a faulty low voltage detection, if its enabled try turning it off and see if the problem goes away. I bet if you did send it in they would replace it and be done with it, but not positive. You could check the traxxas forums, I know lots of people have had esc problems with them.
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RE: Traxxas=crappy support
I have had this 30 day electronic warranty bite me... My servo went bad 2 weeks after I got my merv and I was informed that because it took 3 weeks to get here from America that it was out of warranty. Apparently time spent in transit for international orders is part of the warranty period, the guy I was emailing back and forth even took a shot at me saying "I bet you save a lot of money importing your rc cars". Up until that point I was nothing but nice to him, at the time this was the only rc I had ever imported and it was only rc I had since a 3 year hiatus from the hobby. Now I have 4 Traxxas trucks (one of them I got just yesterday) but I have decided that none of them have any warranty so I just cross my fingers and hope nothing breaks that isn't my fault, if it does I fix it myself.
What kind of batteries are you running? I ask because I have 4 venom batteries that all cut out if I hit a bump, the connection on the venom batts are horrible. |
RE: Traxxas=crappy support
I have two brands of batteries and it does it on both. The first battery was a Venom. The other is a Nanotech.
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RE: Traxxas=crappy support
Its NOT Traxxas its TRASH-ASS.
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RE: Traxxas=crappy support
ORIGINAL: dwilt72 I have two brands of batteries and it does it on both. The first battery was a Venom. The other is a Nanotech. |
RE: Traxxas=crappy support
or its a mass built product that is not that great do yourself a favor and get a decent esc...
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RE: Traxxas=crappy support
do either of them have a genuine traxxas connector? I know the venom batts have that crappy universal plug on them, that plug has been the source of my problems. [/quote] Are you talking about the removable cable that plugs into the top of the battery? My batteries do have those. The removable cables have Traxxas connectors on them. I have tried two different batteries and two different cables. |
RE: Traxxas=crappy support
ORIGINAL: dwilt72 I'm really irritated with Traxxas. I bought a brand new Slash 4x4 in early October. This past weekend, it developed an issue with the ESC powering itself off. When you power it up, it seems to be fine. If I hold it off the ground I can go full throttle, with no problem. However, if I sit on the ground and hits even the smallest bump, it's like someone powered the ESC off. So my thought is, it's only 90 days old, it's under warranty. WRONG! The warranty on these is only 30 days! I'm not sure what similar manufacturers have, but that's bull to only warranty the electronics for 30 days! So now, I'm stuck with taking it to the headquarters, putting it in line with all the other trucks and wait until they can diagnose it and then pay them to fix it, unless someone else has run across this and has an idea. There seems to be a real issue with the ESC's on these trucks. My son-in-law bought a used Slash 4x4 and his button sticks. So, out of the 5 people that I know that have Slash 4x4's, two of them have ESC issues. If you only have a 30 day warranty, at least make a decent product that will last a while. Putting my soapbox away now....... |
RE: Traxxas=crappy support
ORIGINAL: t9dragon ORIGINAL: dwilt72 I'm really irritated with Traxxas. I bought a brand new Slash 4x4 in early October. This past weekend, it developed an issue with the ESC powering itself off. When you power it up, it seems to be fine. If I hold it off the ground I can go full throttle, with no problem. However, if I sit on the ground and hits even the smallest bump, it's like someone powered the ESC off. So my thought is, it's only 90 days old, it's under warranty. WRONG! The warranty on these is only 30 days! I'm not sure what similar manufacturers have, but that's bull to only warranty the electronics for 30 days! So now, I'm stuck with taking it to the headquarters, putting it in line with all the other trucks and wait until they can diagnose it and then pay them to fix it, unless someone else has run across this and has an idea. There seems to be a real issue with the ESC's on these trucks. My son-in-law bought a used Slash 4x4 and his button sticks. So, out of the 5 people that I know that have Slash 4x4's, two of them have ESC issues. If you only have a 30 day warranty, at least make a decent product that will last a while. Putting my soapbox away now....... |
RE: Traxxas=crappy support
ORIGINAL: TheKennyKiller ORIGINAL: dwilt72 I have two brands of batteries and it does it on both. The first battery was a Venom. The other is a Nanotech. |
RE: Traxxas=crappy support
ORIGINAL: dwilt72 ORIGINAL: t9dragon Just dump the Traxxas VXL they are known to be crappy and get a MMP. |
RE: Traxxas=crappy support
Agreed, Venom connectors have been problematic for me. Once I snipped them and put Traxxas connectors on my kids' 1/16s they were fine.
So the lesson learned is: give the company a chance to fix the issue before taking a big greasy dump on them... |
RE: Traxxas=crappy support
ORIGINAL: USMC 0802 So the lesson learned is: give the company a chance to fix the issue before taking a big greasy dump on them... |
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