egarnaat

I purchased Real Flight G3 off ebay and when I got the package it had the controller, installation disc one and the heli update disc.
My first question is isn't there suppose to be an installation disc two. I emailed the seller and asked this question and they said that there isn't a disc two, and that it installs properly with just disc one. I tried to install it and it comes up with a bunch of errors. I'm not getting anywhere with the seller because Ive sent a couple more emails to them and they still won't admit that there's anything wrong. Is there any chance that Knife Edge software, or Great Planes would be able to send me a Disc Two if there is a second disc.

nemo_uk

Hi,

It should have 2 disks. Disk 1 has picture of a plane on it and disk 2 has a helicopter on it.

My disk 1 has the following folders on it ....

Airfoil Database
AUTORUN
Common Files
RealFlight
Recordings
SETUP

and disk 2 ....

AUTORUN
DIRECTX
RealFlight
USB Hotfix


One thing to check ... the heli update is 137 MB if you download it ... how big are the files on the "heli update disc" ?

I'd contact Great Planes (Knife Edge make it, GP distribute it) if you have a controller and you have disk one then you should have the two serial numbers required.

http://www.gpsoftware.com/contacts.htm

regards,

Tony

Panzlflyer

My Feedback: (15)

I bought G3 from Tower and it was only one disc. The heli update can be downloaded from the G3 site.

Rick Delten

MY G3 has 2discs (and you need both to install) and then you still have to download the Heli update.

Panzlflyer

My Feedback: (15)

Yep hes right I infact have 2 discs so ignore me sorry

Charlie

You got the interface and that's the main thing. Some people were selling them on Ebay with out the interface, which means the sim is useless. You should be able to get the software anywhere, just find someone with the software and get them to burn you a copy (the copy rights protection is in the interface, not the software).

egarnaat

I am in fact missing the second disc with the picture of the helicopter, but I don't know anyone with the simulator. I have contacted great planes and have not heard anything back yet.

Rick Delten

If you paid for the auction using "PayPal" you can get your money back.

egarnaat

Yes, I did pay with Paypal, but I want to try to exhaust all other options before I return the product for a refund. Including trying to have ebay mediate a solution. I'm gonna send one more harshly toned email to the seller before I get ebay involved.

nemo_uk

Knife Edge/Great Planes have had a few problems with disk compatibility. You could try contacting them and just say that your disk 2 is not working please can you send me another one and here’s my serial numbers to prove I’m legit.

http://12.156.2.54/forums/showthread.php?t=9455

P.S. I speak from personal experience … my disk 2 gives the error mentioned in the thread (I had to copy all the files to another cd and use that to get it to work!)

egarnaat

Thanks for the advice but I already explained my situation in an email to Great Planes. I'm still waiting for a response.

nemo_uk

they're a bit slow with regards to email (3 or 4 days for the simple query I had) you might be better off phoning them.

egarnaat

Things are finally starting to get done. The seller now admits that there is a problem and said "I will go and look for the other cd and over night it to you??" Of course this still doesn't mean that I can trust the seller. Great planes also responded to my email this is what they said,
"For Great Planes to be able to resolve this matter for you, you will need to send G3 Disk #1 and the original CD case for G3.
They said they will not charge me for anything. I'm gonna wait for the seller to respond before I send anything.

r1derbike

Hope you get this resolved! My disk 5 developed some radial cracks around the hub that propagated to the data area of the disk, and Great Planes exchanged it, no questions asked, and did it reasonably quickly.

I did have to send the defective disk to them...that was no problem, I was tired of looking at it! ;-}

Charles

lifeflight4

My Feedback: (-1)

well i bought it from tower it came with 2

offpist

If you like, you can upload a image of #disk 1/2 from me.
Then you can burn the disk your self.
Send me a pm.

rccrazedman

My Feedback: (10)

egarnaat hey I have the sim, and if needed I can try burning you a copy of the second disc. hopefully you get your problem resolved but if all else fails then send me an e-mail and I will send you a copy of disc 2.